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Feminism: Sex and gender discussions

Social media resilience training for businesses/institutions

47 replies

TheMadShip · 25/06/2020 10:04

Or: Backbone Implants for Otherwise Lily-livered Organizations, God Yes!

Hi all,

I'm a longtime lurker, but I've gotten a lot from reading all the posts on FWR over the last few years, so thanks a lot!

On the heels of the Booker Prize debacle with Baroness Nicholson, which is the latest in a list of sorry examples of institutions, companies, and organizations folding like the proverbial deck chair at the merest hint of social opprobrium for having ties with us witches or witch affiliates, I've been wondering:

Would there be a way to teach organizations how to avoid taking these kneejerk panicked reactions to a simple Twitter pile-on? I know that Wokeness is the order of the day for many organizations, but I don't think institutional capture has gone that far (or has it?) and I think there must be institutions who cave to the mob purely in blind panic, without actually even trying to weather the storm.

Could there be a way of training organizations to be more "resilient" in the face of online storms-in-a-teacup?

I have no experience in social media management or anything like that, so maybe such a thing already exists, but if it does it doesn't seem to have been put to good use thus far.

This doesn't just apply to the trans debate, of course – I think it could be hugely beneficial to public discourse at large if institutions were encouraged to take stock and actually get some perspective on how much weight to give to a few screeching avatars on Twitter?

Cheers!

OP posts:
MedusasButterDish · 15/11/2020 22:09

And now Target in the US - apparently persuaded to censor Abigail Shrier's "Irreversible Damage" book, due to a single enquiry... and apparently reversing course again after a single counter-enquiry (by pjmedia.com) pjmedia.com/culture/tyler-o-neil/2020/11/13/exclusive-target-restores-transgender-craze-book-after-pj-media-inquiry-n1143633/

MedusasBrandyButter · 29/01/2021 19:24

Oh, dear. Social media idiots at it again. Why will compaies not take control of their messaging and resist the temptation to reply? twitter.com/jameskirkup/status/1355152163392147465?s=19

MedusasBrandyButter · 29/01/2021 19:37

The stirrer, who has just 15 followers, is gloating. twitter.com/leftist_rage/status/1355174746946723842?s=19

BlackeyedSusan · 29/01/2021 19:40

Thanks Medusa for collating examples.

SunsetBeetch · 29/01/2021 19:51

If all else fails: potato.

MedusasBrandyButter · 29/01/2021 23:07

@SunsetBeetch

If all else fails: potato.
Oh, yes, "potato" was great! Innocent could have got away with something cutesily-random like that, but didn't even try. Too bad for them...
Manderleyagain · 29/01/2021 23:20

Hadn't seen this thread before. There is also the example of the coop and the spectator. Co-op social media appeared to agree to withdraw advertising from the spectator in response to twitterers complaining about their gender coverage. Andrew Neil of spectator replied by barring coop from ever advertising with them again. Then there was some communication between those with actual authority at co-op and neil/spectator and they made up.

I think there is a need for this as a workshop using case studies.

PotholeParadies · 30/01/2021 00:03

He's gained eight (8) followers from all this, so I suppose he's counting it as a rousing success.

MedusasBrandyButter · 18/06/2021 12:27

I've started a number of posts in this thread, but deleted them, because so often it's a story about some wanker on a train, or about someone who might be an opportunist, but if s/he were not, further publicising the case would constitute bullying.

However, here's a better pair of case-studies, with institutions involved, rather than individuals (apart from Jess de Wahls).

Douglas Murray has written in Unherd unherd.com/2021/06/the-hatred-behind-stop-funding-hate/ about the campaign group Stop Funding Hate, which announced its intention to get GB News advertisers to boycott the channel before GBN even launched.

As a contributor to right-of-centre news (Spectator, Telegraph, etc.), naturally Murray does have a personal interest, but we don't hear the case for plurality often enough, so this is how he makes it: by outlining a hypothetical approach against SFH: “pointing out that it is a hate-group — because it hates the free press, among much else.”

“We could... pretend that all Left-wing papers are a source of bigotry and that advertising in them constitutes an endorsement of it. As I say, you could do that. But it would be a fairly maniacal way to behave, and inimical to the idea of tolerance or respect for a differing range of views that must exist in a free society,” he writes.

As “a game that anyone with sufficient time and venom can play,” as he puts it, it's the sort of activism that escalates.

Meanwhile, in a Times article today www.thetimes.co.uk/article/jess-de-wahls-royal-academy-shop-ditches-work-by-artist-accused-of-transphobia-xdlzkf0l7 (about the Royal Academy agreeing to remove textile artist Jess de Wahls from its shop due to a few – apparently 8, complaints of “transphobia”), vengeful escalation turned up in the comments before too long, prompting one wry comment: “Fight cancel culture with cancel culture?”

How can companies and institutions prevent such escalations, such “purity spirals”, which hurt them as companies and hurt us as consumers, suppliers, employees, etc.? Since there's no way of being completely “pure” because rights are bound to come into conflict, how can we get on with our lives (coexisting with others) without having to have confrontations at every step?

What will it take? The commenter “Josephine March” in the Times comments references Arla Foods, which withstood a social media threat, but as someone else pointed out, smaller players (which I guess includes businesses or individuals) can lose everything in a social media-led attack.

EmbarrassingAdmissions · 18/06/2021 12:58

There was a previous thread I read a while ago, I think the OP was speaking from a social services perspective, but the gist was that in any public facing service you will always have a tiny number of people taking up the vast majority of your time/energy, and that being aware of these people and how to respond is hugely important. I will try to track that thread down and link it here.

I remember that thread because it was so good. I can't find it - does anyone remember it enough to suggest some keywords for the search, please?

Grellbunt · 18/06/2021 12:59

@EmbarrassingAdmissions

There was a previous thread I read a while ago, I think the OP was speaking from a social services perspective, but the gist was that in any public facing service you will always have a tiny number of people taking up the vast majority of your time/energy, and that being aware of these people and how to respond is hugely important. I will try to track that thread down and link it here.

I remember that thread because it was so good. I can't find it - does anyone remember it enough to suggest some keywords for the search, please?

It is akin to "Vexatious litigation"
EmbarrassingAdmissions · 18/06/2021 15:58

It is akin to "Vexatious litigation"

Yes! And that triggered the word querulant which I recalled from a useful thread - thank you.

www.mumsnet.com/Talk/womens_rights/3241727-Weaponising-of-the-Complaints-Process

MedusasButterDish · 18/06/2021 16:04

[quote EmbarrassingAdmissions]It is akin to "Vexatious litigation"

Yes! And that triggered the word querulant which I recalled from a useful thread - thank you.

www.mumsnet.com/Talk/womens_rights/3241727-Weaponising-of-the-Complaints-Process[/quote]
Oh, that's excellent, thanks!

An update on my earlier post about GB News: this has been posted ion twitter: www.dailymail.co.uk/news/article-9699891/Major-brands-row-GB-News-ad-boycott-Moneysupermarket-Ikea-Vodafone-Bosch-down.html

OnWednesdaysWeWearMink · 18/06/2021 17:30

I work in the advertising / comms / marketing industry.

I think encouraging brands to ignore the Twitter warriors is an interesting idea. However, real change will be led by senior marketeers and not the social media team.

We are in the age of brand purpose, where it’s considered fashionable and effective to pin your brand to a cause. Example of doing this well: Dove. Example of doing this badly: any brand getting involved in these social media spats.

I think brands are slowly understanding the pitfalls of empty virtual signalling and bowing to random social media pressure.

Last summer, BLM activists called out lots of brands for virtual signalling and then actually doing nothing. There was a lot of conversation in the industry about this and pressure to remember that you shouldn’t just be doing comms. That was a welcome change which helped getting people to think about other causes too - how meaningful their international women’s day plans were for example. Sadly, if you look at all the global brands with rainbow profile pictures on every social page except their Middle Eastern accounts it reminds you that they have short memories.

Stop funding hate has been a sinister presence for years, I’m glad it’s being called out. Media buying is supposed to be divorced from editorial. If the people who you want to buy your popcorn/viagra/shoes read the Spectator, you should be advertising there. You’re trying to reach people, not make a political statement. Stopping advertising can totally stifle our press - it’s depressing how people mindlessly advocate for it.

On these social media spats… It’s hard to believe that junior people really are making these statements with no sign off. I recon it’s just easy to blame the woke intern to get away from crap decisions that were actually signed off higher up. However, pretty much every brand I’ve worked with has had a totally chaotic social media policy so I wouldn’t be surprised.

I know many brands would be crying out for comms consultants who can advise on how to navigate these murky waters. The way in would be to reach marketing directors and help them understand brand purpose and the pitfalls of getting it wrong. I think there needs to be an industry shift where leaders start to caution against getting involved in politics - because, for example, it’s just icky to think about a brand trying to put editorial pressure on a publication. Tbh, I think this is on its way.

But let’s not kid ourselves. Brands exist to sell us stuff. They will pin themselves to anything that will make them money. Currently, they think getting involved in politics sells. Eventually, the industry wisdom on this will change and brands will find another cynical way to make money.

highame · 18/06/2021 17:43

That's a bottle of gin for you OnWednesday. These businesses might have an appeal to the few, but the spenders are often women and many of these women do not want politics in their purchases. They are not, however, massive at campaigning and will tend to do an eye roll but take it no further. Over time, their love for the brand diminishes and they find something/somewhere else to shop. They are loyal up to a point

humanitariancrisis · 18/06/2021 17:45

But let’s not kid ourselves. Brands exist to sell us stuff. They will pin themselves to anything that will make them money. Currently, they think getting involved in politics sells. Eventually, the industry wisdom on this will change and brands will find another cynical way to make money

I feel inspired to read No Logo again.

EndoplasmicReticulum · 18/06/2021 23:22

Yougov had some questions about this recently:

yougov.co.uk/topics/consumer/trackers/will-brits-purchase-from-a-brand-regardless-of-differing-political-beliefs

MedusasButterDish · 23/06/2021 10:33

The Royal Academy have apologised to Jess De Wahls, directly and now publicly!

royal-academy-production-asset.s3.amazonaws.com/uploads/b5758780-33b8-47a9-9dea-0b3312981235/Royal%20Academy%20statement%2023.06.21.pdf

and from the site: www.royalacademy.org.uk/press-office (scroll down)

Media Statement from the Royal Academy of Arts
There has been a great deal of debate around the RA’s recent communication about no longer stocking the work of Jess de Wahls in the Royal Academy shop. We have thought long and hard since then about this and the wider issues it raises.

One thing is clear to us now – we should have handled this better. We have apologised to Jess de Wahls for the way we have treated her and do so again publicly now. We had no right to judge her views on our social media. This betrayed our most important core value – the protection of free speech.

There was also a failure of communications internally which resulted in Jess de Wahls first hearing via social media that we would no longer stock her product in the RA shop. We will now reopen discussions with her regarding the restocking of her work.

Plurality of voices, tolerance and free thinking are at the core of what we stand for and seek to protect. These events raise some fundamental issues. Freedom of expression can open up debate, create empathy or respect for difference, it can also at times cause hurt and outrage. This has confirmed to us our commitment to freedom of expression and to addressing complex issues through engagement and debate.

We will continue to reflect on this and to look at our internal processes to ensure we learn from it. We want to make sure we navigate this better in future.

Astonishing, though, that it took mainstream and social media attention, plus memebership pressure, to counter an action taken after EIGHT complaints.

MedusasButterDish · 24/06/2021 15:10

Now Janice Turner of the Times has taken up our point:
www.thetimes.co.uk/article/give-interns-the-twitter-reins-at-your-peril-khm5f635x

[...]Twitter accounts are a powerful part of corporate identity so don’t outsource them to interns or freelance fools with the political nous of 12-year-olds. Tweeters should not merrily bypass your own decision-making protocols, inventing policy on the hoof. (How shaming that the RA had to hold an emergency meeting of distinguished academicians to recommit to free speech, a core value dumped in one rash Instagram post.)

MedusasButterDish · 18/04/2025 14:35

Supposed "social media intern/ contractor gone AWOL" strikes again!

Ocado has been apologising all over X.com for a "temporary contractor who is no longer with the business" ... except that as Justine tells it (www.mumsnet.com/talk/womens_rights/5316215-thank-you-mnhq?reply=143605436&utm_campaign=reply&utm_medium=share) it can't have been a temporary contractor which dumped an actual partnership with Mumsnet, can it?

Pull the other one, Ocado. And grow up!

MedusasButterDish · 19/07/2025 00:54

Oh, look. "The intern did it" - AGAIN! Naughty intern (not).

x.com/with_rhymes/status/1946321379793526836?t=Yh7rIRw9FmQovZo3FbdL7g&s=19
The “drunk intern had unauthorised access to social media accounts” defence is not going to fly @nhsfife

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