Meet the Other Phone. Only the apps you allow.

Meet the Other Phone.
Only the apps you allow.

Buy now

Please or to access all these features

UK travel

Welcome to our UK travel forum where you can get advice on everything from holidays to exotic destinations, to tips on London travel.

Holiday homes - tell me about your loves & hates

194 replies

gizmo · 27/11/2015 13:28

Hello all!

So I'm in the middle of refurbishing my parent's old house for holiday lettings and I've just come across a slightly old thread (2009?) with mumsnetter's thoughts on the perfect holiday cottage. Which is incredibly helpful but I wondered if times might have moved on since then.

We're looking at an old (1760) house which should sleep 10 (6 beds, 3 baths). If you were looking for a family holiday in North Yorkshire, what would sell a house to you?

So far I've got on my list:

  • good equipment for babies/toddlers (proper cot, highchair, stairgates, some toys)
  • good beds! Nice linens. And enough sofas/dining room furniture for all
  • a well equipped kitchen (not just the appliances but all the right glassware, cookware etc)
  • Fireplaces/log burners with fuel and guards
  • Wifi - as fast as we can make it given it's rural North Yorkshire
  • MUST BE CLEAN. Properly clean.

Things I'm not so sure about:

  • the house in the middle of a Capability Brown park. I could let visitors in there but there is a stream (about 100 meters from the house). How do people feel about open water and children?
  • dogs. There is a secure garden and it would be a good place for a doggy holiday. But would it put you off if you're not a dog lover and you know there have been dogs there?
  • spares. Yes, to foil, bulbs, firelighters, washing machine detergent, dishwasher etc. Anything else?
  • bathrooms. Two upstairs and one (shower room) downstairs. I have the option to put an extra WC in downstairs? What do people think?

So what's your best and worst experiences in self catering? And how can I do better? I'd be so grateful for any ideas....

OP posts:
merrymouse · 02/12/2015 20:23

Are there forums for people who own holiday lets? It's great that you are doing research Gizmo, but there may be some discrepancies between what people want and what is practical to provide.

gizmo · 02/12/2015 21:21

Oh there are! Laymyhat seems quite good (although it's full of daunting tales of visitors who vomit in hot tubs and the like).

And I know I can't be all things to all people - for example there is going to have to be quite a lot of books in the house, which I know will put some people off. Likewise an ensuite is neither affordable nor practical for us. But the nice touches - what I'd call the 'giving a damn' factor - it's really nice to hear what actually matters to people.

OP posts:
Auntpodder · 04/12/2015 00:50

Ah - big windows... If you need curtains - it's REALLY worth heading to Standfast & Barracks in Lancaster - it does textiles for Sanderson, Designers Guild, Zoffany etc - and its seconds (usually because the colour is slightly off) are £8 a meter. I've probably just outed myself to my SiL with that (and the cocktail shaker). Books are fine - we have lots in ours, but we tried to make sure that there was as few ornaments as possible for the cleaners to have to deal with, dusting-wise - the turnarounds can be very fast. Nice things begat guests who look after them in my experience. We have dogs and they've been very well behaved. Extra WC a good idea. It's a large house so will probably be used for celebrations. A drawer full of paper plates and candles seems to have evolved in ours, which is nice.

WhoKnowsWhereTheTimeG0es · 04/12/2015 12:30

I don't mind about the lack of ensuite at all, I don't particularly like them. And I love having lots of books around, it makes it feel homely and cosy, what I don't like is totally minimalist, showhome decor.

Karoleann · 06/12/2015 08:40

We tend to go for places with Wifi and Sky, dishwasher and washing machine essential. Bath and shower, with at least 2 bathrooms.

Decent modern kitchen is a must too as I like cooking.

I don't even look at the details of anywhere that accepts dogs, I can just smell them, no matter how well the house has been cleaned.

Bunbaker · 06/12/2015 08:50

It's a while since I last looked at this thread so I can't remember if this has been mentioned. One of my pet hates when on holiday is staying in places with low wattage lighting.

I hate not being able to see properly because there are only 40 watt (or equivalent) lightbulbs in all the light fittings. Hotels, especially are very bad for this, and I end up turning on every lights and lamps on in the room.

ChoudeBruxelles · 06/12/2015 08:58

We stayed in a lovely little cottage in Dorset that I'd love to go back to. Owner left a loaf of nice bread, butter and home made jam for us - oh and some milk

ChoudeBruxelles · 06/12/2015 08:59

Dark curtains also are good. We went away in October and the curtains were so thin (and cream) that it was barely worth having them

wonkylegs · 06/12/2015 09:11

Decent lighting, large towels, comfy beds, comfy chairs, big table and enough chairs, good basics in kitchen, dishwasher (MuSt) clean, well maintained. No dogs (DH has seriously allergies and it ruined a holiday we booked which was a no dog property but there had been dogs there as DH couldn't breathe and we couldn't stay.)
Good instructions for heating, cooker, what to reset if there's a power cut (we tend to hire country properties where these are common)

BIWI · 07/12/2015 07:26

gizmo - you're never going to keep everyone satisfied, are you?!

BIWI · 07/12/2015 07:26
Grin
RatOnnaStick · 07/12/2015 20:00

So true BIWI. DH and I always favour the one with the chilli and wine and hot tub and superking bed but if you ask my two boys aged 5 and 2 they would unequivocally say the best holiday property had the steam railway running past the garden and the long hallway to play slideys in and the front door-back door-garden-path circular route they could chase in Hmm.

Unfortunately for them the best the owner could muster when asked where we might eat a good breakfast on the morning of our return journey was a local Spar with nice baguettes. Total fail. Good owners should be able to point me to the nearest nice cafe at least!

RomComPhooey · 07/12/2015 20:07

the front door-back door-garden-path circular route they could chase in

We refer to this as a "Benny Hill circuit" - you can just imagine Benny chasing the French maids around & around, accompanied by the theme tune. A good Benny Hill circuit is a major bonus to any holiday with small children. Although, one year a particularly rainy week in Dorset was saved by the empty under stairs cupboard (pristine and carpeted) which toddler DS1 commandeered as his den.

MisForMumNotMaid · 07/12/2015 20:23

I once stayed at a rather rustic gite that had a use and replace cupboard of basics. There were tins of beans, jars of sauce, pasta, rice, tea, coffee, longlife milk, wine, beer, cider, grab bags of crisps, nuts etc.

It was a really nice touch and we did use and replace some wine and a then a big bag of crisps afterwards.

gizmo · 07/12/2015 22:26

BIWI, I haven't a hope....I think I'm just going to have to work with the highest bids Grin

Truth to tell the house has had so many dogs in it for such a long time I don't think I could recommend it for anyone with severe dog allergies. It will be freshly refurbished, but still...

However! We can offer a Benny Hill circuit so all is not lost. There is a front and back staircase and children can go around and around between the two all day long if they wish (and if they can avoid irate adults on their path through the kitchen).

Thanks for the tip re curtains, Auntpodder. It's certainly a big task replacing them!

Meanwhile high wattage lighting and possibly an honesty use and replace cupboard are making it onto the list.

All looking good with refurbishment so far I haven't done anything on anyone's hate list Smile.

OP posts:
Onykahonie · 09/12/2015 21:53

Sorry, haven't read all the previous replies, but I stay in similar cottages a few times a year; I would go for those zip together twin beds to make each room more versatile and appeal to groups of friends and families with children.
I would also avoid making it too child/family orientated in décor etc., as I assume you want to fill the cottage all year rather than just in the school hols

Other things I have appreciated are: cling film and foil in the kitchen, garlic crusher, big double oven, plenty of crockery and glasses (don't have to be posh), 4 slice toaster, enough seats/chairs for the maximum number of guests!

Dowser · 09/12/2015 23:38

Used to have a holiday place and really I wouldn't go overboard on little bits and pieces. They become more hassle than they are worth sometimes.

It's self catering for goodness sake and I certainly wouldn't leave bleach . If they buy it themselves or bring it fair dos but some muppets are bound to use it in an inappropriate place.

Yes to good beds and good quality bed linen it I wouldn't go mad on fancy pillows and fussy bed runners. We stayed somewhere like that and had to find somewhere to put them in a small room.
Yes to mattress protection . I hate staying anywhere where there isn't a waterproof on mattresses and pillows.

Yes to a well stocked kitchen . DH takes own knives and pans....abroad!
A DVD player so they can bring their own DVDs or maybe a connection so they Can bring their own Xbox whatever
Wifi is essential

Wouldn't go mad with toys. It's not up to you to entertain them just provide good quality accommodation that they will want to return to again and again.
Decent tv/ radio

Nice clean uncluttered lines. Nothing fussy . Easy to clean and maintain.

If you do go down the accessible for all route then you will need grab bars that can be moved back near the toilet. A toilet that's about 20 ins high so it's level with most chair seats.a wheel in shower. A shower seat that folds up and looks like a little chair. Got one of those for my mum in her wet room. Wood or laminate floors are best for chairs. I never had tile as I was worried about people slipping in the kitchen...and my grandson did slip and broke his front tooth. That was without tile.

Dishwasher is good. I had washer and drier as that was what the cleaning team needed but in a uk let it's not essential and will eat Into your profit.

You have to have your business head on at the end of the day and it's all about turning a profit.

Which is why I would do my own bookings. My friend's cottages are with one of these companies ( think its the one youre going to) and they cream off about £150 per let. They take all the easy to let weeks which you can easily do yourselves . They were charging £700 per week for summer and my friend was getting £500 to £550. When a customer decided he didn't get his £700 worth he took my friend to court and the company didn't lift a finger.

My property was my responsibility and I kept control. There loads of places on the Internet you can advertise without losing such a huge sum of money.

So basically you've got about 28 weeks of lettings. That means you are going to,pay that company somewhere in the region of £2800 at just £100 per let week.
Of course you can't rely on them to book every week as they have thousands on their books . I know my friend can put her own bookings in as long as they are not peak weeks. For a little bit more effort you can do the bookings yourself, keep the profits and know who is going to be turning up to rent. As I did everything and would speak to the guests directly I found I had very little damage . In fact the only security deposit I kept was when someone had been smoking in the house and I found out as we followed them in.

I was furious!

serin · 10/12/2015 22:48

How about 'Dogs by arrangement' only?

We are staying in a cottage on Islay that doesn't encourage dogs but has agreed to let us stay with a little Llhasa Apso (Non shedding/low allergy and goes to the hair dresser more than I do) on the strict condition that he stays in the utility room.

He usually sleeps in a crate anyway and will be exhausted from all the exercise so he really wont mind this.

The best cottage we ever stayed in had gorgeous real fires (with bucket of logs provided). A fabulous view of Ben Nevis and every conceivable whim provided for. There was even a sewing kit. A powerful working torch by the back door, a telescope to see the stars, bikes in the shed.

.......and everything where you expected it to be.

We came home and Marie kondo'd our house!!

gizmo · 02/03/2016 20:11

Just re-reading this as the first guests are due in a month and am now in the grip of full blown panic mild anxiety.

Fab advice from all. Thank you so much.

An afterthought: I have to write the welcome pack/house book. I know some people read these cover to cover while others use them to light the fire don't. But for you 'cover to cover' types, what's helpful? So far I've got:

  • a warm welcome
  • contact numbers for helpful people
  • how things work (wifi, appliances, heating, hot water)
  • things that are in the house and where to find them (so you don't have to search for spare lightbulbs or tea bags)
  • safety (fireplaces, playing in the park etc)
  • what to do when you leave
  • days out - with drive times
  • good walks/runs/bike rides from our doorstep

And also the traditional folder of flyers from local attractions.

I've probably missed something really obvious! What else would you need to know?

OP posts:
Auntpodder · 02/03/2016 22:02

If they aren't included in the 'helpful people', details of nearest pubs/restaurants (and why you like certain ones or if you should book ahead because they're so popular). We email a version of the house notes to guests before they arrive so we also include the names of a couple of cooks who will deliver meals. If it's a nice interesting house, some people like a short history of it. We also say that people can help themselves to herbs in the garden in ours. Details of nearest hospital/emergency dentist etc in a 'we hope you don't need this information' section.) Sounds like a fab house. Things don't have to be perfect straight away - most people want to relax, not find fault...

lapcat · 03/03/2016 12:09

Good luck with your venture Gizmo. I was where you are about 3 months ago - our first guests were over Christmas. I remember reading this thread before that first let and acting on some of the advice! I realise I still don't have a cocktail shaker or a bread bin, but no-one has complained about those yet!

Once you get those first lot of guests out of the way you will feel much more settled. Our first set of guests seemed to have a great Christmas (I was so anxious that I might ruin someone's Christmas!) and were aware they were the first guests (getting a 10% discount as the test run folk) and sent a very useful "snagging list" to my agent.

Re: dogs. I was very apprehensive about dogs but all our initial enquiries were from people with dogs and the agent said that children and stag parties cause a lot more damage than dogs in her experience. She felt that our property would appeal to people with dogs as it's got an enclosed garden and is near footpaths.

I live in Australia so do have an agent, cleaner and person to show people round. I went with a small agent who specialise in larger properties (PM me if you want details) and we already have 20 bookings for this year. She is very helpful with things like room configuration, "do I need a coffee maker?", "what settings should the heating be on?" type questions, contacts for guests for personal chefs/beauty treatments etc and asking whether I mind 3 dogs rather than 2 if someone has asked. If you get a cleaner rather than doing it yourself, find someone who does holiday lets regularly. They need to be immaculate.

You will be fine!

ArmfulOfRoses · 03/03/2016 12:25

If letting to ten people I would assume up to 3 separate families so would provide 3 front door keys to allow them to have independent days out without military timetables so they can all get in.

gizmo · 03/03/2016 18:25

Thanks everyone! I'm sure you're right and I shouldn't be stressing, but I do want people to have a happy holiday. Crazy really 'cause a lot of that isn't under my control.

Auntpodder thank you for the top tips. Malton is increasingly foody and there are some very nice pubs locally so I should include those.

Lapcat, how is it working out with the dogs? I got an enquiry the other day from someone who wanted to bring 5! Although apparently 'they're all very small' so presumably add up to one bloodhound, which is what the house is used to. Wink

Keys! Oh gawd I knew i'd forgotten something! Thank heavens I came back to Mumsnet.

OP posts:
lapcat · 03/03/2016 20:44

There have been no issues cause by dogs yet but there have only been 4 sets of guests, 3 of them with dogs. 5 is a lot thought. I'd have to have a think about that!

Have you got a key safe so that if guests arrive late or when you can't be there they can let themselves in?

Malton is lovely (I haves sampled some of the pubs and agree with you!). I'm sure you'll get lots of interest. Ours is only an you or so away but in a location with less draw.

MsAlbertine · 06/03/2016 08:55

Dishwasher a must

Washing machine and tumble dryer- lots of beach days/ walking days

Lots of towels - few places seem to have bath sheets

Good power shower

2 loos

Variety of pots pans cookware-I cook very little when on holiday but DH likes to do a cooked breakfast when we are away and this has been challenging at times due to lack of cookware- egg cups often forgotten too.

King size bed duvet selection of pillows if being absolutely picky.

The boys like wifi but to be honest I can live without

Iron and ironing board -decent mirror in bedroom near sockets for hair drying etc

Selection of books /and or dvds for all ages

The place we stayed last year even had bathrobes- which I felt was a bit gimmicky but used mine all week to lounge around in before getting dressed to go out in evening and DS wore his at night after coming home from dinner.

Same place also had shower gel shampoo etc in bathrooms (lovely good quality stuff produced locally).

Above all ultra clean and leave the hoover/mop accessible for a mid stay tidy after beach days etc.