My mum, in her 80s, round of tum and generous of bosom, had been wearing ancient saggy bras, and I finally persuaded her to get fitted for new bras. She found the fittings exhausting, and always ended up with uncomfortable bras. So I took her to Bravissimo, and watched her being fitted with what I thought was an excellent, well-fitting bra. She said it was comfortable and the fit looked textbook.
It was the exact same bra that she had been fitted with at another shop, and that I had returned for her because it hurt her to wear and looked obviously wrong on. (I had not been at that fitting.)
Following morning I get a phone call from dm: the bra doesn't fit, it hurts/digs/cuts. I talk her through the various adjustments that the fitter had showed us. Still no good.
When I went to visit dm, the bra looked a better fit than the (identical) one I had returned for her, but still looked very wrong. Yet it was perfect during the fitting.
How can I help my dm?