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Find out what Mumsnetters think of KidZania and tell KidZania what your DCs favourite role play game is – Family VIP pass to KidZania to be won! NOW CLOSED

60 replies

MichelleMumsnet · 31/07/2015 12:26

This thread is for the 10 Mumsnetters who attended an event at KidZania on 25th July.

Here’s what they say, “Imagine a 75,000sq.ft child-size city where kids are in charge!

"Have your kids ever dreamt of becoming a pilot, a firefighter, or the next acting sensation? Watch the excitement on their faces as they try out more than 60 real life role-play activities in the bank, on stage or fighting crime on the streets as a police officer!

"Each role-play experience is crafted to teach kids essential life skills including financial literacy, team work and independence. Designed to empower kids, KidZania gives them the confidence to challenge themselves and inspire them to explore the world of opportunities.

"Where else could your kids experience sitting on the flight deck of a real plane?”

Attendees, we’d like you to answer the questions below.

Q1. What was your overall impression of the day and KidZania? What did you DCs think?

Q2. How would you explain KidZania to someone who hadn’t been before?

Q3. What was your DCs favourite part of the day?

Q4. If it came up in conversation, would you recommend KidZania to friends or family to go to for a family day out?

If you have any other thoughts please don’t hesitate to add them too!
All attendees who add their feedback will be entered into a prize draw where one Mumsnetter will win a £300 Love2Shop voucher!

Non-attendees: Do your DCs like role play games? If so, what’s their favourite role play game? Do they like pretending that they’re running a Bakers while serving you the mud pies? Or maybe they play at being secret agents with their friends in the back garden? Whatever it is, we’d love to hear it. Everyone who posts on the thread will be entered into a prize draw to win a family VIP pass for 4 people!

Thanks

MNHQ

Find out what Mumsnetters think of KidZania and tell KidZania what your DCs favourite role play game is – Family VIP pass to KidZania to be won! NOW CLOSED
OP posts:
missorinoco · 01/08/2015 15:02

None attendee here. My children love role play - schools and Mums and Dads are the favourites, and can be ploayed for hours.

I like the idea of this, but the reviews have put me off. The cost of the ticket for adults, the lack of clear signs as to who can do what and how long you will be waiting are definite negatives.

NotEnoughTime · 01/08/2015 22:29

My younger son LOVES role play.

His favourite is pretending that he is MY Mum and bossing me around Grin
He also likes pretending to be a zoo keeper using all the various teddies that live in his bed to be the zoo animals.
Kidzania sounds fab (perhaps a few teething problems but I'm sure they will be resolved) the concept is incredible.

SilverDust · 02/08/2015 01:16

I was one of the testers and went with my 6 year old DS.

Q1. What was your overall impression of the day and KidZania? What did you DCs think?
I thought it was an amazing concept (I hadn't heard of it until a couple of weeks previously when a friend posted pics on facebook of it) with some teething problems and some great bits. Kidzania itself seemed quite compact to me. It's also quite gloomy! There is a big range of activities and jobs, though it's not clear why some are paid and some the children pay for. It was great fun to start with, with minimal queueing when we arrived at 12.30, but towards the middle of our 4 hour slot it was really busy with long queues. we were also getting tired by then! If I lived locally I would prefer to pay half the entrance fee and go for two hours when it's quiet.

Some of the activities have cards on the door saying when the next session is but often these weren't filled in. it would be much better if every activity had a sign (visible to the whole queue) with the time of next session, age range, and also the number of children it can take per session (eg cabin crew is I think only 4 people at a time max, whereas they seemed to take 6 or 8 pilots at a time. This makes a big difference to how quickly a queue moves so it's easier to make a decision whether to wait or not). I found the staff at each activity outgoing and helpful but they need proactive staff walking around approaching people who are looking a bit lost and helping them get started. you really are on your own when you get in there. They could also keep an eye out to prevent queue jumping.

The shop is really expensive. a real double whammy if you've also paid for an adult ticket to get in and follow your children round. I think a previous poster suggested a redeemable voucher for the parents lounge, that would be great (not that I got to go in there but hey ho). A teenagers lounge would be good too or some activities aimed at their age group.

My DS was really keen to go but also really worried. I applied as my son is obsessed with planes and pilots so we wanted to try that activity above all the others - however he suffers from quite bad anxiety and didn't want to be away from me even through the glass walls. I mentioned it when we checked in and they gave him a white wristband and told me to mention it to the staff at the activity, and I would be allowed in with him (he didn't want me to do anything, just be there). This worked really well, and meant he could build up his confidence during the afternoon until he was happy for me to hang back (by the end he was rushing round the different shops delivering parcels as a courier and saying to me "stay there Mummy, don't follow me!"). He really blossomed in confidence during the afternoon and is desperate to go again.

Q2. How would you explain KidZania to someone who hadn’t been before?
It's a town for children where they can do jobs and earn money (Kidzos), then spend this money on other activities in the town. Each activity lasts about 20 minutes. They can be a pilot, cabin crew, a beautician, work in a bank, be a firefighter, make chocolate, host a radio show, be in a play, perform a liver transplant (!)... and spend lots and lots of real money in the shop Smile

Q3. What was your DCs favourite part of the day?
We were both expecting it to be the pilot bit, but actually it was being a courier! He went back about three times to do that. He did love being a pilot though, and after looking terrified when we went in he was laughing and giggling when it finished. It's actually quite hard to hold off with the suggestions and instead just see what they enjoy on the day, i think it's human nature to direct them to the 'big' jobs that are well publicised and look exciting, especially if you've paid the whopping entrance fee!

Q4. If it came up in conversation, would you recommend KidZania to friends or family to go to for a family day out?
Yes and no. DS hasn't stopped recommending it to people, I've suggested it and we will be going again later in the summer holidays, hopefully with a friend this time. When my youngest is 4 next year I will definitely check whether there are enough activities for his age group as he would adore it. It is an expensive day out though, and it's only suitable for say 5-10 year olds. So logistically for a lot of families it won't really work. (eg I'm going to have to put my 3 year old into a holiday club for the day when I go back to Kidzania with my 6 year old).

Sorry for the epic post, and thank you Mumsnet and Kidzania as we did have a lovely day. The tea was delicious and DS really loved his very impressive goody bag (the stuffed toy pilot has come everywhere with us since). We had to leave the tea early as he was really at his limit by then, but we had a great time and it was a wonderful opportunity for him to increase his confidence while enjoying a really fun afternoon.

BrieAndChilli · 02/08/2015 01:20

Non tester.
My 3 children play Pokemon trainers, schools, cafes,
Jedi knight training,

NotCitrus · 02/08/2015 10:19

Non-tester. My kids love playing superhero firefighter emergency types, and on holiday last week were inspired to set up "dinosaur museum fossil shops" - Ds and dn found that dd and friend's dd had more competitive pricing and they had to invent more special offers, including hiring out Lego...

I live near a KidZania and my friends have been, but posters above have confirmed my reservations - ds is 6 and would be too shy to get much from it if he had to push himself forward - older children shoving him out of the way so he missed a turn would ruin the day. Also both of us would be upset by poor signage and any queuing that turned out to be wasted, and I can't stand for more than a couple minutes, so without systems to book a timeslot, it wouldn't work for us. If parents can leave older children, then might try in a couple years - friend's 10yo loved it.

FeelingSmurfy · 02/08/2015 11:24

I have been reading through the reviews, not sure exactly what I expected (maybe something more like Eureka) but the reviews have been really informative. It does sound like there is some work to be done (everything has teething problems when it starts) but it depends whether they act on reviews or not.

BYOSnowman · 02/08/2015 14:14

Perhaps something like a Disney fast pass - you can book yourself a slot at the activity you really want to do but can only have one open booking at a time. They could set aside a max of 1 space per 4 possible.

When we went we were told we would have to wait in the queue for an hour for the firefighter (when someone eventually appeared to tell us) and that was too much for dd who preferred having a sit down and a cuddle (which we could do at home)!

Maybe simple benches for the kids to queue on?

The queues for the baby unit was a shambles - a room stuffed with kids who all surged forward when it opened - the little ones didn't stand a chance!

icclemunchy · 02/08/2015 14:43

nontester

DD loves pretending to go to "work" which involves sitting at her desk with a pen and paper and pretending to be on the phone arranging to go for lunch "I can't be long though I've got soooo much work to do " Grin

teddygirlonce · 02/08/2015 18:03

DD likes role-playing being a singer and an actress and cavorting around like Taylor Swift!

Have visited KidZania already and it was an expensive day out! Agree that the price for adult entry is too high. At the very least if you are going to charge that much you could include complimentary drinks etc... Even those with older DCs who could technically be left without parental supervision would probably want to go in to see what KidZania is all about on their first visit. Yes to a token £5 entry fee for essentially redundant (and bored) parents!

Penfold007 · 03/08/2015 08:24

Kidzania is a child sized town where children can be fire fighters, police officers, bankers, retail staff, pilots and so on. They can earn and spend Kidzania currency on various activities.

Children and adults wear wrist straps so if the children are able to explore on their own they safely can. Adults can check via their devices where the child is.

This is a very new Kidzania and it shows, some of the staff are disinterested and don't engage with the children at all. However, many of the staff are brilliant and really encourage the children to make the most of their visit.
Queues for some of the activities were 40 minutes plus and it wasn't that busy, unrealistic wait for little children. A timed slot via the wristband would really help.
Our 4 year old loved airplane and 8 year old had a brilliant time in the dance class.
Thank you MN and Kidzania we had a brilliant afternoon.

FeelingSmurfy · 03/08/2015 12:41

It does sound like a lot to expect from kids on what is supposed to be a great day for them, more queuing than doing!

Chairs or benches would help with the pushing in the queue, much harder to squueze between two kids on a bench and pretty much impossible to squeeze between two people on chairs, very obvious so could be stopped easily. A sort of timed thing would be better though, even if they just waited in a room with colouring etc in it

lynniep · 03/08/2015 14:40

Non tester. My eldest isn't really into roleplay at all (he's 8) but my youngest (5) loves it. Apparently there is a lot of it at school (mummies and daddies, doctors and nurses, shopkeepers, teachers) but not as much at home unless you count swordplay.

katyk81 · 03/08/2015 14:59

Non tester here. My son is desperate to go to Kidzania and is very jealous that the older kids in his school had a trip there before the holidays so I will be watching the reviews with interest.

He likes to play Superheros and from what I can make out he and his friends spend a lot of time reenacting Star Wars. He also plays spies quite a lot. My daughter is always in character as something- she sets up her dolls every day and I hear her impersonating her teachers or me (which is fairly disconcerting!), she plays waitress at each meal and when she is not doing that she is being a princess of some description!

smallinthesmoke · 03/08/2015 16:02

Q1. What was your overall impression of the day and KidZania? What did you DCs think?

DD1 (7) gave the place 10/10. In 3 hours she managed to do the following activities- made her own paper in a recycling plant, held a newborn baby in a maternity unit, was a policewoman running the cordon at a fire, made her own fruit and nut bar (well, they threw away what she made and gave her one made earlier) and made her own smoothie. She could probably have got in another 1 or 2 activities but spent quite a bit of time wandering around in a daze, trying to decide what she wanted to do.

DD2 (3) enjoyed the under 4 activities- a play house, a small room with toys in and a bubble-blowing room. The website is quite clear that Zidzania is primarily aimed at 4 plus.

Every role play scenario takes in a group of kids at a time (say, 6 or 8 every 15 minutes) and an adult tells them what to do and takes them through the activity, then as your kids gets into it, the time is up and the next batch of kids go in. The children don't really make up their own games. The exception to this is the free play in the under 4 areas.

There are lots of kids going round on their own. Kids are not well known for being good queue-ers < understatement. In some places eg. outside the dentist, it was not clear where to queue. DD1 hesitated briefly and got shoved out of the way. It is a "you snooze, you lose" kind of place.

There are clocks on the doors which tell you when the next activity starts but these were not always up to date.

I think we might enjoy a second trip more because we would know what to expect. I feel that we only scratched the surface of what there is to do here. For example, we never made it into the airplane or the radio station.

Q2. How would you explain KidZania to someone who hadn’t been before?

There were about 60 different activities, all in little rooms mocked up really well with great attention to detail, so it looks like a mini-city. Everything is child size. There is banging background music (think Pharrell Williams 'Happy' on loop), no daylight (for some reason I never managed to get to the bottom of, the whole place is kept in perpetual dusk, so even the artificial lights aren't on properly) and an extremely catchy corporate song every couple of hours to which all of the staff leap into the corporate dance (I shit you not). And which will be stuck in your head for weeks afterwards. There is also liberal use of the letter Z. Signs say "Zanks" instead of thanks, for example. Confused It definitely feels like the global import that it is.

There is also a lot of branding everywhere- brands I can recall 2 weeks later- British Airways (sponsor the aviation school), Cadbury (sponsor the chocolate making workshop), Golden Tours (sponsor the tours- you get my drift for the rest....), Innocent, Eat Natural, Gourmet Burger King, Big Yellow Storage company, Water Aid, Alder Hey childrens hospital.

They have clearly spent a LOT of money on this place, and it shows. It has a real wow factor. It is a bit overwhelming tbh when you go in. Hard to find your bearings, and the map has tiny tiny writing so it doesn't help much. (That would be one small thing for Kidzania to rectify). But to give it its dues, it is mindblowing. There are lots and lots of photo opps.

I had in mind this idea the whole of the family doing things together. I quite liked the idea of mending a car, being in the dentist's chair with DD1 operating on me etc. BUT it is strictly no parents in the role play areas. Fair enough I suppose, we would get in the way. BUT it became rapidly clear that that applied to DD2 (3) as well. So I had made the silly mistake of telling her in advance that she could be a pilot, mend a car etc. and she couldn't. She could watch her sister through the glass but not go in. So that went down well.

Some of the promises just weren't lived up to. The "science lab" is a galley-kitchen sized room for toddlers to blow bubbles. The "musical workshop" is a shelf with some tambourines on it. The F1 pitstop was closed. We couldn't find the bakery which features in all of the adverts on the tube (did anyone find it? does it exist?).

There are very few benches for adults around the city, and those that there are are child sized so not comfortable. There is good wifi but poor mobile reception. If you split up from an adult you have come with, you will need to email them to find them again. It would have been more enjoyable if we had been able to leave DD1 and sit in the parents room, that looked quite plush.

Q3. What was your DCs favourite part of the day?

DD1 says that she enjoyed most looking after the baby and she learned most making her own paper.

DD2 had a good time but went a bit nuts towards the end. She enjoyed a jacuzzi with fish in, which she could jump on in the bathroom of the pretend-house. The toys in the kindergarten were brand new- it was like being allowed to play with all the toys in an ELC shop. Thrilling!

DH says his favourite bit was coming out into sunlight and fresh air when we left. Grin

Q4. If it came up in conversation, would you recommend KidZania to friends or family to go to for a family day out?

There's no getting away from the fact that this is a very expensive afternoon out.

For our family of 4 (me, DH, DD1 (7), DD2 (3)), you're looking at £75.50 just to get in (£18 for adults, £29.50 for 4-14 yr olds, £10 for 1-3 yr olds). Parents can't go in any role play activities, so in our case that was £36 for the adults to stand around (literally) and a tenner for the little one to blow bubbles and play in a play house and with some ELC toys. You can save a couple of quid by booking on line. Here are the prices because I do think they are worth bearing in mind.

Child (4 -14 years old) £28.00 (online) £29.50 (walkup)
Adult (15+ years old) £16.50 (online) £18.00 (walkup)
Early Years (1-3 years old) £10.00 (online or walkup)

And they charge £5 to park a buggy in the cloakroom! FUCKING HELL! No wonder that there were a lot of buggies just shoved around the place in corners- I counted 8 in one place, fire-risk-o-rama.

It has come up in conversation quite a few times since I went, and I have recommended Kidzania only to specific people. A friend has a child with AS who gets sensory overload- nope. Another friend has a child who is a bolter- nope. I wouldn't recommend to shy or young children: I saw at least 4 year old sobbing at leaving their parents, and various others being shoved in unceremoniously. Your child will need to be comfortable with going into rooms without you, some of which she will still be able to see you but some of which not.

It is a bloody expensive play area if you're just taking a toddler (£26.50 for an adult and a toddler). I wouldn't recommend that unless you are REALLY stuck for something to do.

In addition, it will be difficult to marshall a mixed age group. Under 4s can't go in any of the role play activities, so you will need to have one adult dedicated to watch them. If one adult tried to take an under 4 and an over 4, it just wouldn't work at all UNLESS the over 4 was over 7 and happy to go about on their own. Also some activities (it is hard to find out which without trawling around) are only 6 plus.

I would definitely consider going again for my DD's 9th or 10th birthday, with a couple of same-aged friends and only one adult (to save cash). I saw some kids this age dashing about in pairs/ small groups and they appeared to be having a ball.

I would look very carefully at the time of day and year that I went. I quizzed some staff who told us that we were there on a day which was quieter than usual. They reckoned that there were about 600 visitors and it tops out at three times that Shock. Which would be hell on wheels. Large school groups in particular would make for a quite different experience.

In summary, this review sounds possibly a bit more negative than it should. Like I say, the kids both really enjoyed themselves. We were treated very well, the goody bag was super and the dog mascot creature was hilarious. We never queued more than 20 minutes, and the staff were all perfectly pleasant. I just think that the concept will appeal to some families more than to others. I also think that the £5 to park a buggy is daylight robbery!

tinkerbellvspredator · 04/08/2015 10:12

Non tester. My DH's favourite role play is chef/waitress/cafe owner. She also likes mummies and sisters (where she's the mummy).

mum19821985 · 04/08/2015 14:32

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Heebiejeebie · 04/08/2015 20:34

I went today. Some issues: a q-bot type system would be amazing - so you can go on less popular stuff instead of standing for 40 mins. No one around 'walking the floor' to advise. Supermarket ridiculously under utilised - despite huge queues one person was briefing the 'assistants' for 5 minutes whilst it stood empty, then the same person went back and briefed the 'shoppers' whilst the assistants stood around. A couple more staff would double the through-put; and the same for firefighters etc.
We stood in a queue for an age and one of my 2 were let through - I had another 20 min wait whilst he did it and then he and I had to wait another 20 mins whilst the next one did it. Because there is no useful information about queue times we couldn't wait for something else as I couldn't leave either without an adult in sight. It would be helpful to have a job list/goals/info leaflet emailed with the tickets so you can plan the day before rather than arriving and being a bit lost.

BYOSnowman · 04/08/2015 20:43

Agree it's inefficient

Eg the pilot experience - there are two areas - one where they get dressed up and are briefed and second where they fly the plane. They could be briefing kids while the first group flies. That would shorten waiting times

Eg police - they have a 5 min briefing them get sent out on the beat. They are in contact over wallow talkie. With another employee they could be briefing while group one is on the beat

It felt understaffed to me. The capital cost must have been huge so I guess they are trying to recoup their costs but for the prices they are charging they need to offer a sleeker service

Heebiejeebie · 04/08/2015 22:54

BYOSnowman said what I was trying to say it's much more efficiently. Every experience was half briefing, half doing. If ONLY they had a briefing person and a doing person, my gnawed knuckles would have been in much better shape

BYOSnowman · 04/08/2015 22:57

Heebie - I'm impressed you managed to get through my post with all those auto corrects!!!

MiscellaneousAssortment · 04/08/2015 23:18

I read I t was first created in Asia, so maybe they're rolling out the same business model across all regions. I would think the staffing costs must be really different here, so they'd be trying to get by on minimum staffing, so maybe that's why there are these teething problems and inefficiencies where the experience could be so much more?

Just musing...

BYOSnowman · 04/08/2015 23:23

It started in Mexico and is run on a franchise basis

I would guess the staff are students/resting actors on minimum wage with no expectation of long term employment and progression

They are building a second at Stratford so must feel reasonably confident it will be successful.

I just think they need to think carefully about the cost compared to the experience. I am slap bang in their demographic but wouldn't visit regularly due to the expense vis a vis other attractions

MiscellaneousAssortment · 05/08/2015 12:39

Ah Mexico, I thought the Philippines or similiar.

Strange actually, it feels SEAsian in outlook more than Latin America... Interesting!

skapur · 06/08/2015 12:45

Mine like pretending to be chefs in the kitchen. Complete with a chefs had, props and real flour..

lolliplop · 07/08/2015 11:35

My 4 year old son's favourite is playing 'Cafe's'. He runs the cafe and I'm the waitress serving my 2 year old - always the customer :). He also enjoys 'Special Delivery Service' being postmen with mystery special delivery boxes