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Is it just me or do the ads really slow this site down?

14 replies

WideWebWitch · 24/03/2008 14:42

When I go to click I often get messages like

transferring from ad.adviva.net
and the like

It's REALLY slow, other sites aren't, is it me or mumsnet?

AbbyMumsnet · 24/03/2008 15:39

I'll flag this up. Are you aware of any specific ads causing problems?

AbbyMumsnet · 28/03/2008 14:29

I'm going to flag this up again to the tech team - but not sure that it's something they can sort, tbh.

AbbyMumsnet · 28/03/2008 16:19

Thank you oh geeky one.

YetMoreTech · 29/03/2008 00:43

The bottom line here is that in the vast majority of cases, slowdowns (where a page takes more than a few seconds to load) are usually a problem with a user's own internet connection or computer. And they're usually transient. That's why you see a few people saying it's slow and some people saying "it's fine for me" and indeed, thousands of people not saying anything at all because it's fine for them too.

You might like to try downforeveryoneorjustme.com/ which will tell you if Mumsnet (or any other site you care to test) is really down or if it's just you.

You can generally tell that it's not the server being slow to respond if you start getting something and then it slows down - the server has done the heavy work of generating the page, it's just the download that's slow.

As to the suggestion that Mumsnet is overloaded, the server is actually fairly lightly loaded most of the time. We monitor the load on it continuously so we know how busy it is. Once in a while when some big indexing process or a big mail shot is taking place it can get a bit bogged down, but generally it copes just fine. And the network infrastructure (bandwidth, routers, switches, firewalls, etc.) is fine too and serves sites that are much busier than MN.

Since the original Tech escaped NikitaTech has been having to get to grips with over 1,000 files of Java, a few hundred templates, dozens of third party libraries, a CMS system, PHP for blogging, and a hundred or so shell scripts that tie it all together. This means that some changes that should be relatively easy might take a bit longer. She's doing a stirling job though, fixing all kinds of stuff.

There are a few things we can do to speed up some pages, but they're pretty minor and won't make much difference. The talk pages are already not rendered as one big table but as a series of DIVs, so the browser can display them as they come. Allowing browsers to cache the DWR javascript is more complicated than it might appear (the library that provides it generates it dynamically and sets the headers), but we'll get to it eventually. Things like compressing Javascript messes up some browsers, minifying breaks some Javascript that isn't perfect, and so on. In an ideal world we'd do all those things and more...

Whilst we're at it, the various mentions of crashes on this thread and elsewhere are actually mistaken - the weird messages that were reported are actually just us releasing a new version of the software; fixing stuff, improving stuff and so on. When the new files are deployed (now fully automated) it takes a minute for everything to straighten out, caches to reload etc. We try to do most of them late at night, but if it's urgent we sometimes do them mid-morning.

Oh and for the record, in the "pls ignore" thread Nikita wasn't learning how to post; she was testing a complaint that the indexing process (flippin' complicated thing that it is) was knackered. The original intention was to delete the thread after a few minutes, but it took on a comical life of its own so we left it there.

Hope this has cleared up some of the points raised. Feel free to post more on the topic - someone does read it all and we often work on stuff even if we're not posting about it, because I am sure for most people the technology behind Mumsnet is pretty blooming dull!

YetMoreTech · 29/03/2008 01:28

We could add a "shoot her" button I suppose...

YetMoreTech · 29/03/2008 16:50

zippitippitoes, sorry you think I'm wrong.

The thing is, multiple postings are a sign that the server is responding. It means that your posting is reaching the server. Then you press the button again and it reaches the server again.

The problem is that you're not receiving the response. That could be a problem at the server end or it could be a problem at yours. But with many many thousands of people not having the problem it does rather suggest that the problem isn't at the server end.

Do keep posting with additional info and symptoms and we'll try to help you figure out what's going on. In particular, next time you can't contact Mumsnet at all, try the site I linked to previously, namely downforeveryoneorjustme.com

YetMoreTech · 29/03/2008 21:43

What would be really helpful is if you can make a note of the precise moment you experience it - the more accurate the better ("just after The News at 10" isn't as useful as "22:31:15 on 28/3/08").

YetMoreTech · 29/03/2008 22:55

haha - I didn't think anyone was evaluating my technical ability. After all, I didn't write any of Mumsnet.

I'm not ruling out problems with the site, just saying they're not the most likely explanation for a handful of people finding it slow sometimes. It'd be great if we can get to the bottom of it, but to do so I need quite a lot more detail I'm afraid; anything and everything might be useful (without wishing to sound like Morse).

When did it happen? What page did you ask for it when it froze? Did you get any kind of error? Did it come up eventually? If not, how long did you leave it before you gave up by hit refresh or back? Who is your ISP? What browser are you using? How old is your computer? What anti-virus software do you have on your computer? Is it just on Talk? If you're finding Talk slow and you go to another bit of Mumsnet is that slow too?

The problem with "I tried another site and it was fine" is that it's not very scientific. For one thing, problems with an internet connection can be very transitory and so by the time you've said "hmmm, MN seems slow, I'll try the BBC news page, hey that seems okay" the problem might have gone away.

YetMoreTech · 29/03/2008 23:10

No need to apologise!

Answering all those question is dull and tedious, I'm well aware, so please don't feel obliged. But it's the only way we can really figure it out so it would be helpful if possible.

YetMoreTech · 29/03/2008 23:44

PW, thanks for that. The server definitely wasn't busy at the times you mention, nor was the network at our end.

I've figured out who your ISP is and made a note. It's unlikely to be a problem with them either but it will be interesting if everyone with a problem is on the same ISP.

When the Active Convo page was loading slowly did any of the page appear and then seem to stall? Or did you just click the link for the page and get nothing for a long time?

In your browser could you click "Help" and then "About Internet Explorer" and make a note of what it says next to "Version" please?

YetMoreTech · 29/03/2008 23:46

Oh and just one more thing, when the page does finally appear it would be helpful to know which ads are being displayed.

YetMoreTech · 30/03/2008 22:43

Thanks Zippi and PW. The server hasn't been particularly busy at any of the times you've mentioned.

I am pretty sure that you've experienced different problems from one another.

I think in Zippi's case it is one of the ads that caused the stall. Clearly it's not a specific ad, since there aren't that many on rotation and it doesn't happen to you often enough for it to be the same one every time. (Very occasionally it happens that an ad serving company serves up a consistently bad ad - usually it's a Flash ad that doesn't work well in some browsers. In that rare case we'd ask them to stop displaying it.)

Ultimately we can't control if an ad served by a third party does or doesn't download in a clean and timely manner. What we'll look at is ways of changing the way the page is displayed so that a slow ad doesn't slow down the rest of the page. It's not trivial so don't go holding your breath now, y'hear?

YetMoreTech · 31/03/2008 23:36

Zippi, does it always happen when you're in bed with your laptop?

YetMoreTech · 31/03/2008 23:44

Something like that!

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