I don't know if other people have quoted Naomi Fisher's response, but this nails it for me.
https://x.com/naomicfisher/status/1868632261110677896
The Mossbourne Federation spokesperson says that this is a ‘vexatious campaign’.
Vexatious is a word which drew my attention, because I’ve seen it before. It’s been used by other schools and MATs where many parents are complaining about how their children are treated and the impact on them.
Vexatious means ‘an action which is brought without sufficient grounds, purely to cause annoyance’. Mossbourne Federation are saying, nothing to see here. There’s no issue with us and our practices – but these parents are behaving badly. They’re the problem, not us. It is, in fact, an attempt to shame the parents, to make them seem like troublemakers, out to make a fuss about nothing. It’s a way to avoid listening to what they are saying. It’s a deflection. They’re pointing the finger elsewhere.
This is the response which parents from other schools tell me that they get when they try to raise issues about the impact that harsh discipline polices are having on their children. They get defensiveness, and an insinuation that they and their child are in fact the problem. They get asked questions about whether they are supporting school policies at home, and their own attitude to homework.
When they tried to complain to the LA they were referred to the DfE, who referred them straight back to the school.
This is also the response which I get when I raise these issues on social media. I am accused of lying, of making it up to gain followers, or of trying to convince parents there is a problem where none exists. ‘
Vexatious’ says, we’re not listening. We don’t believe you. You’re making it up to annoy us. And isn’t this exactly what parents are complaining about? For years, no matter what they and their children said, the answer was ‘We’re not listening, because the problem is you’.