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Buyer Pulled Out Due To Structural Issues on Survey - Gutted

63 replies

DreamHousehelp · 20/10/2025 13:55

Our buyer pulled out today because the survey on our house wasn't great.

It indicated some structural movement, including cracking, evidence the corner of our house has sunk. Other bits and bobs on the survey that have been a bit inflated, but that's the main one that spooked him (understandably).

We're involving our insurance to look at this (thankfully we're covered), but I'm terrified what it will mean for us when we come to relist our property.

Anyone experienced anything like this? I'm scared we won't be able to sell in future or would need to make a massive price reduction to do so.

OP posts:
WhataviewJ · 21/10/2025 06:37

A history of subsidence with previous underpinning taking place

A survey confirming that evidence that a part of the property has sunk and evidence of wider movement indicating subsidence

Very likely further underpinning required to remedy

I am afraid I wouldn’t touch with a barge pole unless the price was massively reduced

WhataviewJ · 21/10/2025 06:40

To save your time being wasted -

once underpinning has remedied the present situation (which takes time) and back on market, I would tell EAs to tell viewers at the viewing about the history and recent remedy.

Otherwise I suspect that once someone discovers two incidences of underpinning required - they may well withdraw.

Best to be upfront

DreamHousehelp · 21/10/2025 11:54

caringcarer · 20/10/2025 16:11

I think when you relist you need to be open and honest and state your house has had previous underpinning in 1980's. Personally I'd never buy a house that had had previous subsidence as so many others on market that have not.

Of course, we were open and honest with our buyer, and they were fine with the previous underpinning, but unfortunately, the survey made them pull out.

I understand your views on subsidence, we don't know yet that this is the case for our house so just keeping our fingers crossed.

OP posts:
DreamHousehelp · 21/10/2025 12:06

WhataviewJ · 21/10/2025 06:40

To save your time being wasted -

once underpinning has remedied the present situation (which takes time) and back on market, I would tell EAs to tell viewers at the viewing about the history and recent remedy.

Otherwise I suspect that once someone discovers two incidences of underpinning required - they may well withdraw.

Best to be upfront

Yes we intend to be completely upfront with buyers to save wasting any time.

There were some issues highlighted on the home buyers report, but we'll be getting a full structural survey to find out if issues are historical or happening again.

OP posts:
kirinm · 22/10/2025 09:00

Rogerthat14 · 20/10/2025 14:28

No thank goodness

but 15 years experience on insurance

and I know that acceptance of a claim such as this isn’t given until investigations have been completed

Except they’ve confirmed cover. If they’ve used those terms they will find it very difficult to withdraw from it (speaking as an insurance lawyer).

kirinm · 22/10/2025 09:03

If you’ve got subsidence insurers may monitor the house for a year - to see how the movement through the seasons and to try and establish what’s causing it (trees / drains etc).

It obviously might put some people off but we are buying a house with recent subsidence claim and rightly or wrongly we aren’t deterred. We can insure it for a not hideously expensive amount and the mortgage company are happy to lend. Sometimes it’ll just be a case of needing the right buyer. Our seller was very upfront about it.

kirinm · 22/10/2025 09:04

Sorry OP, be prepared for this to take some time to sort out. Subsidence isn’t a quick fix. Fingers crossed it’s just settlement post underpinning.

YesThatsATurdOnTheRug · 22/10/2025 09:55

I have a 1910 house on clay which basically 'breathes' in the seasons, cracks open and close in the brickwork! I've been burying my head in the sand and not even contacted the insurance (had two full structural surveys which said no issues?!) because we were having a big extension done which I thought would help. We've had some helical bars drilled in and a lot of brickwork repairs which will hopefully do the trick but if not I guess underpinning is next. Not sure id ever be able to sell it! When we bought the issues were hidden with a reskim and a lot of lining paper. Not nice!

DreamHousehelp · 22/10/2025 20:23

kirinm · 22/10/2025 09:03

If you’ve got subsidence insurers may monitor the house for a year - to see how the movement through the seasons and to try and establish what’s causing it (trees / drains etc).

It obviously might put some people off but we are buying a house with recent subsidence claim and rightly or wrongly we aren’t deterred. We can insure it for a not hideously expensive amount and the mortgage company are happy to lend. Sometimes it’ll just be a case of needing the right buyer. Our seller was very upfront about it.

This is reassuring, thank you! We will be being very upfront once we understand the issues so as not to waste anyone’s time.

OP posts:
LillyPJ · 22/10/2025 23:58

DrPrunesqualer · 20/10/2025 14:32

Well yes obviously
However
If the insurance company have stated subsidence is covered. Then it is

If it’s not subsidence and something else then the previous surveyors were wrong
Thats a different matter and OP can revert back to the previous surveyor

A friend had a similar problem when he tried to sell. There were big cracks in one corner of the house. The potential buyer's surveyor said one thing, my friend's insurance's surveyor said another. It went round in circles for months. Luckily, a builder bought the house at a slightly reduced price because he knew he could remedy it.

C8H10N4O2 · 23/10/2025 09:24

DreamHousehelp · 22/10/2025 20:23

This is reassuring, thank you! We will be being very upfront once we understand the issues so as not to waste anyone’s time.

Whatever posters say about subsidence affecting price, everything really depends on the area.

If you area in an area such as the broad expanses of very popular locations on London clay then pre war houses will be potential underpinning cases after a hot, dry season. They were built on shallower foundations. I live in such an area in an Arts and Crafts era house which is underpinned. The underpinning didn’t stop us buying, my insurance is no more than similar houses which are not underpinned. Houses around here sell like hot cakes because its a nice area and 20s/30s built houses with their proportions and bigger gardens are extremely popular. I wouldn’t bat an eyelid at a house which had been underpinned for clay shrinkage - I would simply get the work checked by a structural engineer.

Unless the surveyor was double qualified in structural engineering its quite possible as pp suggests that they saw some movement/settlement post underpinning. The structural engineer specialist who originally inspected our place pointed out that its impossible to absolutely diagnose subsidence on a single visit - there are so many potential causes of apparent movement. He told us that many of the houses he visited following alarming surveyor reports turned out to be settlement or other causes and nothing to do with subsidence. He also pointed out to us that the advantage of buying on clay already underpinned meant we were unlikely to ever have to put up with the work being done in the future. In this he was entirely correct.

DreamHousehelp · 24/10/2025 11:13

LillyPJ · 22/10/2025 23:58

A friend had a similar problem when he tried to sell. There were big cracks in one corner of the house. The potential buyer's surveyor said one thing, my friend's insurance's surveyor said another. It went round in circles for months. Luckily, a builder bought the house at a slightly reduced price because he knew he could remedy it.

Thanks for sharing, we only have small cracks on the outside of our property so hoping it doesn't affect the value too much, but good to know it's not an issue for certain buyers!

OP posts:
DreamHousehelp · 24/10/2025 11:14

C8H10N4O2 · 23/10/2025 09:24

Whatever posters say about subsidence affecting price, everything really depends on the area.

If you area in an area such as the broad expanses of very popular locations on London clay then pre war houses will be potential underpinning cases after a hot, dry season. They were built on shallower foundations. I live in such an area in an Arts and Crafts era house which is underpinned. The underpinning didn’t stop us buying, my insurance is no more than similar houses which are not underpinned. Houses around here sell like hot cakes because its a nice area and 20s/30s built houses with their proportions and bigger gardens are extremely popular. I wouldn’t bat an eyelid at a house which had been underpinned for clay shrinkage - I would simply get the work checked by a structural engineer.

Unless the surveyor was double qualified in structural engineering its quite possible as pp suggests that they saw some movement/settlement post underpinning. The structural engineer specialist who originally inspected our place pointed out that its impossible to absolutely diagnose subsidence on a single visit - there are so many potential causes of apparent movement. He told us that many of the houses he visited following alarming surveyor reports turned out to be settlement or other causes and nothing to do with subsidence. He also pointed out to us that the advantage of buying on clay already underpinned meant we were unlikely to ever have to put up with the work being done in the future. In this he was entirely correct.

That's very reassuring, thank you. We are based in an area built on clay, so imagine there are more houses underpinned here than people think. Our insurance isn't affected by our underpinning, and I do wonder if the surveyor saw historical cracks and panicked.

OP posts:
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