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Sellers taking the Michael, what would you do and how to word a pull out of sale email?il

95 replies

MysticalPombear · 29/09/2025 18:19

How do I word a professional “pulling out” threat to sellers?

I’m at my wits’ end and need some advice on how to phrase things professionally when threatening to pull out of a purchase.

I put my offer in 22nd April.

The sellers’ onward property is empty, and their sellers are desperate to complete.

We were originally due to complete end of August, then 12th September, then 6th October. Each date has come and gone because of delays caused by the sellers and their solicitors.

My solicitor is ready. They have everything they need, but the other side just won’t exchange, and their solicitor is ignoring mine.

The seller keeps messaging me directly with excuses, which I’ve now stopped responding to.

Meanwhile, I’ve already come off my mortgage with my ex (early September, ready for completion on 8th Sept), so I’m now technically homeless.... splitting time between my campervan and my brother’s house. The sellers know this and the estate agent.

I want to give them a clear deadline: exchange by 15th October, complete by 31st October, or I will withdraw.

What’s the best way to word this so it’s firm and professional, without burning bridges unnecessarily? I just want to bring this to a close, one way or another. I don't know ifcthe sellers actually want to move and seem to think they call the shots and won't commit to a date.

I feel they are taking the Michael out of me now.

Any advice greatly appreciated.

OP posts:
MysticalPombear · 30/09/2025 14:07

StewkeyBlue · 30/09/2025 14:05

OP - I would go to the vendors Estate Agents, not the solicitors.

The solicitors have already ignored / prevaricated. Solicitors never succumb to any form of hurry, IME.

EAs have skin in the game 0 they are the only ones who don't get paid unless the sale goes through, despite their costs - Rightmove etc is expensive!

I would tell them you are losing confidence, if you do not exchange by * you will withdraw your offer, and to mitigate your losses and lost time you are starting to look for other properties. NOT through them!

EAs can also be quite experienced at chivvying people along. It is their job to progress the sale, not just fond a buyer. It may be they can also help the vendor adders any specific issues they might be having.

Yes,I've said this to the estate agent so hopefully he can help.

It's just so mentally and emotionally draining now. 😪

OP posts:
TMMC1 · 30/09/2025 14:39
  1. You can exchange and complete on the same day, you don't need weeks in between.
  2. Set a date and if not completed by then your offer is lowered by for example, 10K for every week, it drags on.
MysticalPombear · 30/09/2025 14:54

TMMC1 · 30/09/2025 14:39

  1. You can exchange and complete on the same day, you don't need weeks in between.
  2. Set a date and if not completed by then your offer is lowered by for example, 10K for every week, it drags on.

The sellers have said they need s week to two weeks between exchange and completion... they seem to think they are going to get internet set up before completion and they actually own the property so I don't think they are thinking logically

I wouldn't mind waiting if they agree and it goes through but they seem to stall over everything, things I rang and sorted in minutes they add an extra week or two on

OP posts:
MissMoneyFairy · 30/09/2025 15:03

They can use mobile phone hotshots or buy a mobile WiFi router, they don't need to wait to have Internet connected

TinyCottageGirl · 30/09/2025 15:03

HobnobsChoice · 29/09/2025 21:36

My sellers started to take the piss. We had a verbal agreement to exchange 1 December and then complete on 15. Then it became complete 22 December. Then I suspect they weren't able to get a moving company so they wanted to rearrange for 10th Feb. My buyer's mortgage deal was close to expiring and I was prepared to complete the sale and buy another house which had come up in the next street and with another agent. t. I rang their agent on 12th December and said I needed to complete on house A by 25 Jan and exchange before Christmas or I was pulling out aand I was going to view House B with another agent. After a very panicky 24 hours for the agent we got it agreed. Exchange 18 December
We completed on 23 January. The sellers left the house fairly dirty with skid marks in every toilet but I was the winner overall.

Yes, use the estate agents to your advantage. Start viewing other properties through another agency and be prepared as it does sound like they are taking the mick and you might lose the house. Doesn't sound like they are very committed.
Send a one liner to the estate agent saying "If we don't complete by XYZ i will be putting an offer on another property I've seen". They will be scrambling to fix this.

MooseFlower · 30/09/2025 15:09

In this position I started looking at other properties and told the estate agent I was doing this.

whatshallidowithyou · 30/09/2025 15:16

didntlikeanyofthesuggestions · 29/09/2025 18:27

This is exactly what chatgpt is good for.

Yep !!

HouseHouseHouse7 · 30/09/2025 15:53

I’d tell the agent I’m looking at other properties and ask him if anything suitable is coming up. That should encourage him to help - having to remarket the house will not be appealing. I’m not suggesting that the agent is at fault but they are quite good at getting things moving when they want to.

godmum56 · 30/09/2025 16:21

TheBeaTgoeson1 · 30/09/2025 08:09

Hi everyone,

I hope everyone is well.

I just wanted to update you on my personal circumstances as unfortunately I am unable to continue with this purchase, unless we can get a firm date in the diary for exchanging and completion.

The latest I can exchange by is X, and I would require a completion by Y.

Unfortunately this isn’t negotiable and if this cannot be facilitated at your end then I will have no option than to pull out due to my personal circumstances.

My solicitor, and everything at my end is ready to go.

I look forward to hearing from you,

TheBeaTgoeson1

why witter?

silkypyjamas · 30/09/2025 16:24

I would also be prepared for them to pull out so I would definitely look elsewhere.

Do you know their personal circumstances ie. are they moving to a completely different area so they might be getting cold feet, there could be other reasons why they are dragging it out:

  • they could be waiting for interest rates to come down lower
  • their relationship might be on the rocks
  • they might be waiting to get their kids into a certain school (although if it was for this academic year they've missed that boat)
  • waiting on 11+ results if the grammar school location is a deciding factor
  • inheritance due
  • just not that serious about moving

I feel for you as it is so stressful but I don't see any harm in pushing the limit.

user1471538283 · 30/09/2025 17:54

I think you tell your solicitor to tell theirs your date or you withdraw.

Then get on Rightmove to see what's available to buy and rent. I think you would feel a lot better if you could rent even a spare room.

MysticalPombear · 30/09/2025 19:20

My sassy email worked, they are setting an exchange and completion date friday! I have had a good look around but it's still my favourite property so hopefully it works out now.

Thanks for all advice hand holding and support

OP posts:
Frostynoman · 30/09/2025 20:44

I would still book in a with the estate agent this week to show you mean it otherwise they may slow up again once the heat is out of the situation

LlynTegid · 30/09/2025 20:48

I am glad you have taken a firm line and hope it is all successful for you in the end.

Yet another reason why there should be a register of people who behave unreasonably over house sale and/or purchase, which you can remain on say for a period of 25 years. Regardless of whether the spivs and chancers charter that is the process in England and Wales is replaced by something better, the same as in Scotland would be an improvement.

childofthe607080s · 30/09/2025 21:27

Frostynoman · 30/09/2025 20:44

I would still book in a with the estate agent this week to show you mean it otherwise they may slow up again once the heat is out of the situation

Indeed

agreeing to set a date isn’t ok - it isn’t enough

Spiderseverywherenow · 01/10/2025 07:01

Do a pre exchange viewing.

Also do be prepare to really walk away if they don't keep to the dates. They are settong it now, but... You knwo how people are.
Hopefully it willall work out!

Wrenjay · 03/10/2025 18:20

When we were selling/buying this property we said at the very beginning "time was of the essence" exchange and completion had to be before 30 September. Our purchaser and seller were made aware of this at the very beginning. Our offer was conditional as to this date. We had a superb solicitor (old school) and he was totally on board and actually suggested this approach to us.

We moved on 28 September!

Middlemarch123 · 03/10/2025 18:58

My late parents property was relisted earlier this week. We had hoped to complete this week but my buyers buyer withdrew after four attempts to exchange mid September. My buyers are back on the market, had a good number of viewers but no offers. They will probably be in a chain if they do get an offer. They are overpriced, and have admitted that they have stretched themselves financially to try and buy my parent's property .

I would rather get a new buyer who is able to proceed quickly. I dread getting caught up in another chain with these buyers. The first chain started in July. They are not open and frank, they hid that their buyer had dropped out and it was only my EA who spotted their property back on Rightmove, that exposed this.

I can afford to drop my price to get another buyer. I’m paying a lot of money each month on an empty property and don’t want to do this much longer, especially in the winter months with high energy costs. I can’t afford to do this indefinitely.

My agent has discussed “just as an idea” whether we would (there are 3 other beneficiaries) be prepared to help them financially if they find a buyer who offers less than their silly asking price. In other words would we ‘absorb’ their reduction, and reduce the agreed price we settled on in July.

Please, if you have experienced similar, would you consider this?
I can afford to withdraw completely and relist late Winter, I’m leaning towards this because my MH is suffering, selling my late parents home after clearing out their cherished possessions in my childhood home has taken it’s toll.

Please advise, ask me anything if above unclear. But what would you advise?

MarxistMags · 03/10/2025 19:04

@Yellowsubmarineunderthesea

He is Uncle Bob's son.

LadyoftheMercians · 03/10/2025 19:28

Middlemarch123 · 03/10/2025 18:58

My late parents property was relisted earlier this week. We had hoped to complete this week but my buyers buyer withdrew after four attempts to exchange mid September. My buyers are back on the market, had a good number of viewers but no offers. They will probably be in a chain if they do get an offer. They are overpriced, and have admitted that they have stretched themselves financially to try and buy my parent's property .

I would rather get a new buyer who is able to proceed quickly. I dread getting caught up in another chain with these buyers. The first chain started in July. They are not open and frank, they hid that their buyer had dropped out and it was only my EA who spotted their property back on Rightmove, that exposed this.

I can afford to drop my price to get another buyer. I’m paying a lot of money each month on an empty property and don’t want to do this much longer, especially in the winter months with high energy costs. I can’t afford to do this indefinitely.

My agent has discussed “just as an idea” whether we would (there are 3 other beneficiaries) be prepared to help them financially if they find a buyer who offers less than their silly asking price. In other words would we ‘absorb’ their reduction, and reduce the agreed price we settled on in July.

Please, if you have experienced similar, would you consider this?
I can afford to withdraw completely and relist late Winter, I’m leaning towards this because my MH is suffering, selling my late parents home after clearing out their cherished possessions in my childhood home has taken it’s toll.

Please advise, ask me anything if above unclear. But what would you advise?

Just pop back on the market now.

Middlemarch123 · 03/10/2025 19:29

Thank you @LadyoftheMercians , it was relisted earlier this week.

BeepBoopBop · 03/10/2025 20:35

I would respond with ‘we will cross that bridge if we come to it’. That way he knows it could be a possibility, but won’t be encouraging low offers knowing you will potentially pick up the tab.
It is emotive selling the family home in these circumstances, but don’t be taken advantage of. Sending you a big hug.

Middlemarch123 · 03/10/2025 20:55

I just spoke with two of the other beneficiaries. One said “You’re not a charity, you need to go against your usual kind instincts and do only what benefits the people your parents loved, not total strangers who have overstretched financially.” This really hit home with me. They’re right, aren’t they? It’s hard to disentangle emotions with the need to be pragmatic when selling your parents home, Right now, I think I’ll withdraw the property early next week, Then see what happens post budget, with a view of relisting late winter. Hopefully I’ll be in a better place mentally then. Does this make sense or sound reasonable?

TheHillIsMine · 03/10/2025 21:00

Four months after my offer and theirs was accepted they still weren't ready to exchange. So I put an offer in on a new place. Suddenly number one were ready to complete week after next. I said I wasn't told. She said if she checked will I carry on with the purchase. She was very shocked when I said no. Clearly wasn't true.

house I'm in is much better.

MysticalPombear · 03/10/2025 21:32

Middlemarch123 · 03/10/2025 20:55

I just spoke with two of the other beneficiaries. One said “You’re not a charity, you need to go against your usual kind instincts and do only what benefits the people your parents loved, not total strangers who have overstretched financially.” This really hit home with me. They’re right, aren’t they? It’s hard to disentangle emotions with the need to be pragmatic when selling your parents home, Right now, I think I’ll withdraw the property early next week, Then see what happens post budget, with a view of relisting late winter. Hopefully I’ll be in a better place mentally then. Does this make sense or sound reasonable?

Yes, they are
You and beneficiaries come first.

My Brother wanted to drop price of my mum and dads bungalow when selling for neighbours who couldn't afford it, my sister luckily said no.

I wouldn't absorb their costs with your inheritance?! How cheeky of them to suggest. Put it back in the market.

OP posts:
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