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Tree roots from next door lifting our kitchen floor - no idea on legalities please help!

121 replies

mamaonearth · 11/09/2025 09:52

I’ll try to keep this short!
Just under two years ago our neighbours built an extension to the side of our property but on their land. Both our houses are grade II listed and they extended a barn-type structure. As part of these works they cut through or damaged the roots of an enormous walnut tree that is in their garden. Fast forward a year and our kitchen floor (which is original brick and around 300 years old) started cracking and lifting.

We lifted our patio and traced the (large) roots back to their walnut tree. Clearly the damage to the roots has caused the tree to go into stress and send out roots in a way it hadn’t before.
We met with them, showed them the floor and they didn’t seem too bothered but said they would investigate. They have since dragged their heels over this for months and months, despite a number of meetings as the floor has grown increasingly worse.

Eventually we took matters into our own hands and investigated the possibility of applying to have the tree felled. We did not do this lightly as we live in a conservation area and the tree had a TPO. We had to send a lot of evidence, pictures etc, a report from an aboriculturalist… the council deemed the damage to our grade II listed property so severe that they granted the felling of the tree.

We met the neighbours again and told them that this was an option and that we were so concerned about the damage to our house that we would prefer to have the tree felled. They went mad, absolutely refused and said they would put root protection in. Then after another month came back and said they would reluctantly have the tree felled as proper root protection would cost too much money.

Since then, they have changed their minds again and said they won’t fell the tree (citing possible risk of heave - which we aren’t concerned about as both gardens have plenty of other trees to soak up the water from clay soil) and will cut the offending roots from our side and prune the massive tree to stop the roots from growing so much. We are hugely concerned by this and the likelihood that the tree (which clearly hates its roots being messed with) will then send out more roots in all directions further affecting our 400 year old house.

The latest is they want access to our garden tomorrow to lift the patio again and test the roots to make sure it is the walnut 🫠. The roots lead directly from under our kitchen back to the walnut and a specialist has already told us the roots are walnut- smell of almond etc etc. I don’t trust them at all and worry that they will deliberately take a sample from a smaller tree further away to try to get out of doing anything about it.

We are at a total stalemate. They have said they can’t afford to have our floor re-laid (it would have to be a heritage floor specialist as the floor is original brick and lime mortar). They also won’t pay to replace our damaged patio. Surely they are liable as it is their tree?

Our young children are now tripping over in the kitchen and it’s a hazard for our elderly relatives when they visit. Goodness knows where else these roots are going. I’m so disappointed as we didn’t object too strongly to their extension even though it affected light and view through an ancient window as we wanted to be good neighbours and accommodating. 😔

What can we do next? Our house insurers have said it’s nothing to do with them. It’s honestly so stressful, is causing arguments between my husband and I as I don’t want to fall out with our neighbours and he’s talking about solicitors now, how the saleability of our house will be affected, how he wants to move as it’s so stressful. This is our dream home 😔

Please help! Any advice would be so amazing.

OP posts:
BoilingHotand50something · 11/09/2025 10:00

I think you need to be take legal action if not done so already?

poetryandwine · 11/09/2025 10:04

This sounds awful, OP. Deepest sympathies.

Simply consulting a solicitor will not harm your relationship with your neighbours. A good solicitor will help you to settle this as amicably as possible without compromising your rights, unless you make a rational decision to do that.

The neighbours will not even know about the solicitor unless and until you choose to make their involvement known.

Good luck.

SkinnyOatFlatWhiteForMePlease · 11/09/2025 10:07

Remember any damage to neighbourly relations as a result of this are very much on them. It’s time to seek legal advice.

Mutability · 11/09/2025 10:08

How can your own insurers be saying it’s nothing to do with them? Of course it i! It would come under the subsidence section.

Do you have legal cover with your house insurance?

Letstheriveranswer · 11/09/2025 10:08

I would be home when they lift the patio and take your own sample. And get legal advice, they don't need to know you have done this. Presumably an arborist will know how to treat the roots to stop them spreading in your direction? Though they would probably need to be able to lift the patio from time to time to check there are no new ones...

MovingOn2025 · 11/09/2025 10:09

Its going to have to go via solicitors now. No other option unfortunately

Wot23 · 11/09/2025 10:10

...legal action
your insurers may be trying to wash their hands but I'll bet if you put a claim in they would soon seek redress from the neighbour. That is what your insurance is for

BUT a claim from you will affect your future insurance premiums so not necessarily the best option unless you have legal cover under your policy and want to use that.

was there a time limit on the tree felling permission? Is the clock still ticking?

Lovemybunnies · 11/09/2025 10:10

Mutability · 11/09/2025 10:08

How can your own insurers be saying it’s nothing to do with them? Of course it i! It would come under the subsidence section.

Do you have legal cover with your house insurance?

This OP. Do you have legal expense insurance on your house insurance policy?

MissMoneyFairy · 11/09/2025 10:15

You need a Surveyor, specialist tree surgeon, insurance the council and solicitors to come back, write reports and take legal action. Is there a preservation society in your area.

MissMoneyFairy · 11/09/2025 10:24

The council can take enforcement action if they fail to have this rectified

mamaonearth · 11/09/2025 10:28

Thanks for the replies everyone… I’ll send individual responses… x

OP posts:
mamaonearth · 11/09/2025 10:30

@BoilingHotand50something I just don’t know where to start? An initial letter? Is it all their responsibility as it’s their tree?

OP posts:
mamaonearth · 11/09/2025 10:31

Thanks @poetryandwine I hate any tension and awkwardness plus we are in a very small village. I suppose the solicitor would send them a letter though?

OP posts:
Mugfills · 11/09/2025 10:32

I think you need to go back to your insurers. This is exactly what insurance is for, even if it's "only" to persue a case against the neighbours.

mamaonearth · 11/09/2025 10:34

yes @SkinnyOatFlatWhiteForMePlease that’s what my husband said and also that if it had been the other way round we would have been horrified and would have fixed it asap. My husband has also said that we would absorb the cost of the floor being relaid if they just fell the tree. They are saying they need to tree for privacy… but actually the main privacy issue would be ours as it exposes our bathroom window upstairs to them - no frosted glass due to windows being on the listing. 😣

OP posts:
mamaonearth · 11/09/2025 10:37

@Mutability@Lovemybunnies @Wot23 so re house insurance… since the start of the floor/root issue we changed insurers… my husband rang our current insurers and was honest/slipped up telling them when we first noticed it and so they said not their problem 🙁

OP posts:
mamaonearth · 11/09/2025 10:37

@Lovemybunnies I’m not sure, my husband does the house insurance but it’s a good point- I’ll ask him to check that.

OP posts:
MissMoneyFairy · 11/09/2025 10:38

I wouldn't allow them access anymore, specialists have said their tree roots are damaging your property,, I'm with your husband, solicitors and the council again.

mamaonearth · 11/09/2025 10:40

@Mugfills Do you think that the insurance company are trying their luck with this given we changed insurers part way through the issue? Would the previous insurance company have to help or not as we aren’t with them now?
it’s so hard to be ‘on’ this stuff properly as we have such busy lives, both work stressful jobs, young family and keeping up with general house maintenance. We are just exhausted.

OP posts:
MissMoneyFairy · 11/09/2025 10:41

mamaonearth · 11/09/2025 10:37

@Mutability@Lovemybunnies @Wot23 so re house insurance… since the start of the floor/root issue we changed insurers… my husband rang our current insurers and was honest/slipped up telling them when we first noticed it and so they said not their problem 🙁

Did he declare it to them when he took out the policy, is there a subsidence excess, check the policy and the small print.

EuclidianGeometryFan · 11/09/2025 10:41

mamaonearth · 11/09/2025 10:37

@Mutability@Lovemybunnies @Wot23 so re house insurance… since the start of the floor/root issue we changed insurers… my husband rang our current insurers and was honest/slipped up telling them when we first noticed it and so they said not their problem 🙁

I had a similar problem. Contacted the previous insurers, who also tried to duck out of responsibility. Then contacted the insurance ombudsman, who contacted the previous insurers and basically told them to get on with it.

So you could contact the insurance ombudsman, but to be honest this will affect your premiums for years to come. Maybe straightforward legal action without involving your insurance is best.

mamaonearth · 11/09/2025 10:42

@MissMoneyFairy they messaged my husband asking for access tomorrow when we are both at work 😖 and I’m worried if we say no they will argue that we are being difficult by not giving access and delaying things- even though they have delayed and delayed. Part of their argument is that the local squirrels enjoy the tree 😩

OP posts:
mamaonearth · 11/09/2025 10:44

@MissMoneyFairyhe didn’t declare it to the new insurers I think as it was only a very slight lift of a brick then and obviously since it has got so much worse… dry summer making the tree search for water maybe? But he was honest with the insurer when he said when it had all first started.
I’ll get him to check subsidence small print. The house is so old there are no proper foundations either.

OP posts:
boulevardofbrokendreamss · 11/09/2025 10:44

I take it there is no Party Wall agreement in place?

poetryandwine · 11/09/2025 10:44

mamaonearth · 11/09/2025 10:31

Thanks @poetryandwine I hate any tension and awkwardness plus we are in a very small village. I suppose the solicitor would send them a letter though?

Only if you ask them to.

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