I fully admit I was naive but I had never bought a property before, I have never sold one before and unfortunately, I'm dealing with issues as they land, which is thick and fast.
These companies rely on the fact that people like me don't have time to form 'action groups', nor do I have the money for legal action.
I will try researching some advisory bodies and see where that gets me.
I am currently on my third estate agent and none of them seem to want to make an issue out of the lease.
It is physically and mentally draining to fill out the same forms over and over, have the same conversation over and over, have a load of pictures done, continuously tidy for viewers who don't show up...or they show up but they haven't passed affordability checks.
Once I have an offer (and I've had 2), the battle with the HA and solicitors starts and every spare minute I have is on the phone or email to people who are completely disinterested and incompetent.
Perhaps you didn't mean to be accusing and patronising in your post but how bloody dare you.
I've taken on board what people have said and I'm doing my best to make the changes I can.
"You should have known better." Is no fucking use to me and makes me think you have no idea what dealing with these faceless institutions is like and how it grinds you down to a point where you don't have the energy anymore.