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Solicitors- come and rant

53 replies

iloveyoubutilovememore · 14/10/2024 16:12

Can someone please explain to me why some not all solicitors seem to drag their heels when it comes to buying or selling a property? We are around six weeks into buying and selling, chain of four and our sellers solicitor is being incredibly slow and difficult. Luckily, I am in contact with our seller who is very nice and cooperative, She has messaged me today to say that when she asked her solicitor if they had the searches back for the house she is buying. They have told her they will have them no sooner than 7th November! Bear in mind that ours in the same area took five days. Why are they dragging their hills?! Anyone else in a similar situation?

OP posts:
sammylilac · 14/10/2024 17:05

Yes ours is dragging on already and we are still at the start of the whole process...

Champere · 14/10/2024 17:52

Our buyers solicitor has ignored emails from our solicitor for the past five weeks. The agent keeps asking us to be patient.
It’s unprofessional at best and downright rude. He is at risk of scuppering the sale as we are so fed up of it. The buyer seems completely unaware. The sale was agreed at the end of July and we haven’t even agreed a completion date yet.

kirinm · 16/10/2024 10:38

It is because they have huge caseloads. That's the bottom line and they work for very low fees (hence the caseload).

FunnysInLaJardin · 16/10/2024 10:39

@iloveyoubutilovememore how much are you paying your solicitor? That may be your answer as suggested above

GasPanic · 16/10/2024 10:47

The problem is I think is that the general public at least has the impression that all solicitors are competent, trustworthy and hardworking professionals who will do their very best to do your work as quickly and as ably as possible.

They do however vary considerably in the way they deliver their services.

When you engage your own solicitor, before you do so you need to be very clear about your expectations, and then hopefully they can price/prioritise the job accordingly.

Unfortunately you don't have much control over which solicitors other people might use, that your solicitor might have to engage with. You can only again make you expectations clear to the seller/their solicitors from the start, and be willing to take action in the event that those expectations are not met.

kirinm · 16/10/2024 11:03

People want cheap and that drives prices down but increases the volume of work one solicitor is expected to do.

The person who we bought our flat through was shocking. This time - now we are selling - I've paid more and the difference is stark. I have no control over who our buyer instructs so just have to hope they're as on the ball as ours is.

Lana1968 · 21/10/2024 16:09

Oh my Goodness, where to start!
Accepted offer April 24. Recommended local Solicitors to my buyers as the seller had used them when I bought 12 yes ago , they knew the house and strange leasehold arrangements and had worked with my Solicitor when I bought.

He then used them to sell. In that time he's had two buyers drop out( he had a cash offer and this was supposed to be 4 WEEKS!) It was too low, and he pulled out( but didn't bother telling me)
His second first time buyer pulled out day before exchange , His Solicitors lost them through lack of communication on survey issues, and actually didn't bother telling anyone they had pulled out till the middle of June! I found out myself when his house went back up for Sale.

Second buyers then offered in Aug 24.
It's now 21st Oct, the date we were supposed to be exchanging,yet again .
After some time of nothing, I found his buyers, we are all now on a email thread! Lovely people all.

The Solicitors are FUMING because we are all talking to each other and they can't use the usual excuses ( blaming their clients, other solicitors, the Land registry, agents)
To date they have lost a buyer, passed the buck, chased my buyers paralegal twice, only opened the file for the new buyers middle September, and up till last Friday were highlighting problems with title( which we all figured out back in April) and blaming a Land Registry " Back up"!
They have now told us to " manage our expectations ' and this is" categorically not going to complete in October '

The first thing a Solicitor should do is check title deeds. My buyer was told of problems on his title by ME! I advised him to expedite any applications through the Land Registry , I found and contacted his buyers, I got his estate agent on side.

I sell my houses myself, I prepare the listing, styling, photographs, conduct viewings, EPC, online marketing, open days. Take offers. Check out my buyers.

On buying, I order title plans and deeds, ( Land registry £3) check out local council building portal. Conduct my own searches. Do my own survey and due diligence with the help of builders quotes if needed. Find and talk to the owners if the agent is useless ( they usually are)

Despite all of this, the Solicitors always manage to F it up! My daughter is a admin assistant for a top London firm if Solicitors, she gets paid a pittance and does all the work while the top paid Solicitors and Paralegals are down the pub!

Here's a revelation YOU Don't NEED THEM! Solicitors, agents or surveyors!
Everything they do can be done yourself. Title deeds, transfers, identity documents. Searches, surveys. Marketing, viewings.

Here's the perfect house selling/ buying scenario.

Clean your house, dress it, take pictures. Prepare a listing, post on Rightmove through a one off fee online agent that allows you direct control ( agreed, 99 home are just two examples)
Conduct viewings or a one off open day with offers in by close of day stating funding and position.
Try not to get in a chain.
Have a pack ready with copy of Title,(£3) make sure any title issues are sorted out before your sale with direct contact to the land registry. Receipts, guarantees ect.
Accept offer on proof of funds.
Do ID checks on your buyers.
If your buyers have a Solicitor, up to them. Provide your details to their Solicitor. Their Solicitors will then kick off, because they HATE us knowing that this is actually very easy! Ignore them.
Answer any questions promptly.
If you are lucky enough to find a common sense buyer, accept their offer, provide written acceptance on proof of their funds ( bank statement). Agree moving date.
Download TR1 transfer of title document, AP1 Application to Change registry and ID1 ID documents. From Land registry.
Fill them in.
Arrange an appointment at a local Land Registry for yourself and your buyers.
Attend the appointment, while there, get the funds transferred from your buyers bank( or Solicitors )to yours.
Get buyers to pay any stamp duty owed to land registry while there.
Move out.

It's that easy , it can be done.
But they don't want us to know that!

I'm chasing the useless bunch I recommend again this week. To tell them to " manage their expectations" don't bother flitting off on your " annual leave" on the back of your clients stressful house moves, because I'm moving out at the end of the month!

anniegun · 21/10/2024 16:12

Pay enough and you can get great solicitors. The worst ones are the cheap online only ones that have too many clients

FunnysInLaJardin · 23/10/2024 10:46

Lana1968 · 21/10/2024 16:09

Oh my Goodness, where to start!
Accepted offer April 24. Recommended local Solicitors to my buyers as the seller had used them when I bought 12 yes ago , they knew the house and strange leasehold arrangements and had worked with my Solicitor when I bought.

He then used them to sell. In that time he's had two buyers drop out( he had a cash offer and this was supposed to be 4 WEEKS!) It was too low, and he pulled out( but didn't bother telling me)
His second first time buyer pulled out day before exchange , His Solicitors lost them through lack of communication on survey issues, and actually didn't bother telling anyone they had pulled out till the middle of June! I found out myself when his house went back up for Sale.

Second buyers then offered in Aug 24.
It's now 21st Oct, the date we were supposed to be exchanging,yet again .
After some time of nothing, I found his buyers, we are all now on a email thread! Lovely people all.

The Solicitors are FUMING because we are all talking to each other and they can't use the usual excuses ( blaming their clients, other solicitors, the Land registry, agents)
To date they have lost a buyer, passed the buck, chased my buyers paralegal twice, only opened the file for the new buyers middle September, and up till last Friday were highlighting problems with title( which we all figured out back in April) and blaming a Land Registry " Back up"!
They have now told us to " manage our expectations ' and this is" categorically not going to complete in October '

The first thing a Solicitor should do is check title deeds. My buyer was told of problems on his title by ME! I advised him to expedite any applications through the Land Registry , I found and contacted his buyers, I got his estate agent on side.

I sell my houses myself, I prepare the listing, styling, photographs, conduct viewings, EPC, online marketing, open days. Take offers. Check out my buyers.

On buying, I order title plans and deeds, ( Land registry £3) check out local council building portal. Conduct my own searches. Do my own survey and due diligence with the help of builders quotes if needed. Find and talk to the owners if the agent is useless ( they usually are)

Despite all of this, the Solicitors always manage to F it up! My daughter is a admin assistant for a top London firm if Solicitors, she gets paid a pittance and does all the work while the top paid Solicitors and Paralegals are down the pub!

Here's a revelation YOU Don't NEED THEM! Solicitors, agents or surveyors!
Everything they do can be done yourself. Title deeds, transfers, identity documents. Searches, surveys. Marketing, viewings.

Here's the perfect house selling/ buying scenario.

Clean your house, dress it, take pictures. Prepare a listing, post on Rightmove through a one off fee online agent that allows you direct control ( agreed, 99 home are just two examples)
Conduct viewings or a one off open day with offers in by close of day stating funding and position.
Try not to get in a chain.
Have a pack ready with copy of Title,(£3) make sure any title issues are sorted out before your sale with direct contact to the land registry. Receipts, guarantees ect.
Accept offer on proof of funds.
Do ID checks on your buyers.
If your buyers have a Solicitor, up to them. Provide your details to their Solicitor. Their Solicitors will then kick off, because they HATE us knowing that this is actually very easy! Ignore them.
Answer any questions promptly.
If you are lucky enough to find a common sense buyer, accept their offer, provide written acceptance on proof of their funds ( bank statement). Agree moving date.
Download TR1 transfer of title document, AP1 Application to Change registry and ID1 ID documents. From Land registry.
Fill them in.
Arrange an appointment at a local Land Registry for yourself and your buyers.
Attend the appointment, while there, get the funds transferred from your buyers bank( or Solicitors )to yours.
Get buyers to pay any stamp duty owed to land registry while there.
Move out.

It's that easy , it can be done.
But they don't want us to know that!

I'm chasing the useless bunch I recommend again this week. To tell them to " manage their expectations" don't bother flitting off on your " annual leave" on the back of your clients stressful house moves, because I'm moving out at the end of the month!

right ho then

CitrineRaindropPhoenix · 23/10/2024 11:05

Lana1968 · 21/10/2024 16:09

Oh my Goodness, where to start!
Accepted offer April 24. Recommended local Solicitors to my buyers as the seller had used them when I bought 12 yes ago , they knew the house and strange leasehold arrangements and had worked with my Solicitor when I bought.

He then used them to sell. In that time he's had two buyers drop out( he had a cash offer and this was supposed to be 4 WEEKS!) It was too low, and he pulled out( but didn't bother telling me)
His second first time buyer pulled out day before exchange , His Solicitors lost them through lack of communication on survey issues, and actually didn't bother telling anyone they had pulled out till the middle of June! I found out myself when his house went back up for Sale.

Second buyers then offered in Aug 24.
It's now 21st Oct, the date we were supposed to be exchanging,yet again .
After some time of nothing, I found his buyers, we are all now on a email thread! Lovely people all.

The Solicitors are FUMING because we are all talking to each other and they can't use the usual excuses ( blaming their clients, other solicitors, the Land registry, agents)
To date they have lost a buyer, passed the buck, chased my buyers paralegal twice, only opened the file for the new buyers middle September, and up till last Friday were highlighting problems with title( which we all figured out back in April) and blaming a Land Registry " Back up"!
They have now told us to " manage our expectations ' and this is" categorically not going to complete in October '

The first thing a Solicitor should do is check title deeds. My buyer was told of problems on his title by ME! I advised him to expedite any applications through the Land Registry , I found and contacted his buyers, I got his estate agent on side.

I sell my houses myself, I prepare the listing, styling, photographs, conduct viewings, EPC, online marketing, open days. Take offers. Check out my buyers.

On buying, I order title plans and deeds, ( Land registry £3) check out local council building portal. Conduct my own searches. Do my own survey and due diligence with the help of builders quotes if needed. Find and talk to the owners if the agent is useless ( they usually are)

Despite all of this, the Solicitors always manage to F it up! My daughter is a admin assistant for a top London firm if Solicitors, she gets paid a pittance and does all the work while the top paid Solicitors and Paralegals are down the pub!

Here's a revelation YOU Don't NEED THEM! Solicitors, agents or surveyors!
Everything they do can be done yourself. Title deeds, transfers, identity documents. Searches, surveys. Marketing, viewings.

Here's the perfect house selling/ buying scenario.

Clean your house, dress it, take pictures. Prepare a listing, post on Rightmove through a one off fee online agent that allows you direct control ( agreed, 99 home are just two examples)
Conduct viewings or a one off open day with offers in by close of day stating funding and position.
Try not to get in a chain.
Have a pack ready with copy of Title,(£3) make sure any title issues are sorted out before your sale with direct contact to the land registry. Receipts, guarantees ect.
Accept offer on proof of funds.
Do ID checks on your buyers.
If your buyers have a Solicitor, up to them. Provide your details to their Solicitor. Their Solicitors will then kick off, because they HATE us knowing that this is actually very easy! Ignore them.
Answer any questions promptly.
If you are lucky enough to find a common sense buyer, accept their offer, provide written acceptance on proof of their funds ( bank statement). Agree moving date.
Download TR1 transfer of title document, AP1 Application to Change registry and ID1 ID documents. From Land registry.
Fill them in.
Arrange an appointment at a local Land Registry for yourself and your buyers.
Attend the appointment, while there, get the funds transferred from your buyers bank( or Solicitors )to yours.
Get buyers to pay any stamp duty owed to land registry while there.
Move out.

It's that easy , it can be done.
But they don't want us to know that!

I'm chasing the useless bunch I recommend again this week. To tell them to " manage their expectations" don't bother flitting off on your " annual leave" on the back of your clients stressful house moves, because I'm moving out at the end of the month!

Mortgage companies will not rely on individuals preparing the documents themselves unless those individuals have at least £3m professional indemnity insurance in case something goes wrong.

Also you cannot now make a land registry application in person in the UK. It has to be sent in online and can be ridiculously slow.

Champere · 23/10/2024 11:44

Preparing land transfer deeds is a regulated activity so you need a solicitor to do that.
Nice idea though

Mildura · 23/10/2024 11:54

FunnysInLaJardin · 23/10/2024 10:46

right ho then

I don't think they've taken their tablets yet today.

isthesolution · 23/10/2024 11:58

I firmly believe it's because if they admitted how simple it actually was you'd feel like you'd massively overpaid them!

Mildura · 23/10/2024 12:27

isthesolution · 23/10/2024 11:58

I firmly believe it's because if they admitted how simple it actually was you'd feel like you'd massively overpaid them!

Whereas, I would say that in a lot of cases conveyancing is dirt cheap!

FunnysInLaJardin · 24/10/2024 13:17

Mildura · 23/10/2024 11:54

I don't think they've taken their tablets yet today.

it would seem to be the case!

Cardboardeaux · 24/10/2024 13:34

Maybe they're slow because they have cretins like Lana1968 to deal with on the other side? Hmm

kirinm · 24/10/2024 13:38

My solicitor isn't slow at all and she's totally on the ball. I am paying her properly though i.e. an hourly rate not a minimal fixed fee.

Boobygravy · 24/10/2024 13:43

A friend of mine hadn't sold and needed to move.
Decided to let the house and move anyway.
Tenant really liked the house and made an offer.
Tenants father was a solicitor, the sale went through in 2 weeks.

AlwaysGrateful · 25/10/2024 14:06

Our solicitor is useless and I wish I had never signed up with her! She isn't proactive at all. I found out that because of her caseload, she only acts on our property on a Wednesday so it is no wonder our purchase is taking forever. She was one of the cheapest quotes so lesson learned there !

FunnysInLaJardin · 26/10/2024 13:49

AlwaysGrateful · 25/10/2024 14:06

Our solicitor is useless and I wish I had never signed up with her! She isn't proactive at all. I found out that because of her caseload, she only acts on our property on a Wednesday so it is no wonder our purchase is taking forever. She was one of the cheapest quotes so lesson learned there !

as with everything, you get what you pay for

CamillaCanterbaum · 26/10/2024 13:57

Solicitors/conveyancers often have a case load of 100 cases and many people forget they are not the only client, so they set specific activies per case per day to manage this. The issues arise when people contact they solicitor a number of times a day (I know a conveyancing solicitor very closely and she was contacted 22x a day by one client on one day) this took her massively behind on her other workload!
However I am not immune to this myself. I'm going through the buying selling process right now and understand the need to push things along and keep it moving

NewNameNumber43 · 26/10/2024 14:04

I promise I have absolutely no affiliation with these guys other than we used them last time we sold a house (straightforward sale)

They are superb - quick, easy to contact, thorough, reasonably priced. Our sales progressor was updating us hours and sometimes days after we received (online) updates from the solicitor/on our portal

Honestly wouldn’t use anyone else.

https://mjpconveyancing.com/

HotTopicsWithImogen · 26/10/2024 14:11

Yeah it's caseload. And phone calls. For every file a solicitor has, the estate agent will ring them every day. That's over 100 phone calls straight off the bat. Now add in the client calls - say around a third ring each day. That's 130 phone calls. It goes on all day, just as routine, because everyone thinks they're the only genius who's ever thought of the squeaky wheel line. It takes up a huge amount of time. And they have to have that many clients because they have to bill a certain amount of fees every month. Estate agents can have far fewer because they get thousands for every sale. Solicitors only get a few hundred.

Jaxhog · 26/10/2024 14:39

They try and do too much. The only way to get them moving is to pester them frequently.

RidingMyBike · 26/10/2024 14:40

Get a decent solicitor by asking for recommendations and then asking each firm to quote. Both times I've bought I went with the solicitor who broke the quote down into itemised details ie you could see how much searches would cost. I also asked each for an estimate of how long it would take - things like searches are very variable across the country. Chose solicitor on the basis of how thorough their answer was. It was never the cheapest but have been very pleased with the service both times.

I've always chosen local solicitors just because it's far easier to hand deliver any paperwork or drop in for a signature than lose time posting things.

Ask who covers their caseload if they're away.

You are at the mercy of the other solicitors in the chain though. If anyone has signed up with the one recommended by the estate agent or one of those bulk conveyancing online ones then good luck!