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See all MNHQ comments on this thread

Q&A about child protection with NSPCC - ANSWERS BACK

241 replies

RachelMumsnet · 01/02/2012 12:21

We're joined this week for a Q&A with the NSPCC, the UK's leading child protection charity. Last week the NSPCC's All babies count campaign was our Campaign of the Week.

Your questions will be answered by Chris Cuthbert, from the All babies count campaign, Kam Thandi, NSPCC helpline team manager, and Jane Petrie NSPCC Parenting Officer. They will be answering your questions about the work of the NSPCC, the NSPCC helpline, the All babies count campaign, and how Mumsnetters can protect children. Send in your questions to the NSPCC before 5pm on Monday 6th February and we'll be linking to their answers from this thread on 16th February.

Chris says: 'It's great that mumsnet is supporting All babies count campaign. Almost a half of the most serious cases of child abuse and neglect relate to babies under the age of one. Evidence shows that with the right services in place it is possible to prevent many of these tragic cases. We hope Mumsnetters will support us by signing our online petition. I look forward to answering your questions about the campaign.'

Kam adds: Unfortunately we can't allow you to use the Q&A session to share concerns about a specific child. If you are worried about a child right now - even if it's just a doubt, please contact the NSPCC's free 24 hour helpline immediately for advice from our trained helpline counsellors.'

Call:0808 8005000
Email [email protected]
Text 88858
(If you are texting from the Channel Islands or the Isle of Man, 88858 will not be available to you. However, you can text the NSPCC Helpline on 0778 620 0001. This service is not free, and you will be charged at your standard network rate.)

This Q&A has been sponsored by the NSPCC

OP posts:
Mrsrobertduvall · 05/02/2012 17:15

I have never seen graphic abuse in their adverts......can people be more specific?
And the ads use actors, not real people.

LineRunner · 05/02/2012 17:21

With reference to the NSPCC's advertising, see this for an example of an advert being banned by the Advertising Standards Authority for being misleading.

LineRunner · 05/02/2012 17:25

Another ASA judgement against the NSPCC here for upsetting people with its sensationalist and graphic and misleading advertsing.

ReneeVivien · 05/02/2012 20:37

Anyone know when these Qs will be Aed?

SuchProspects · 05/02/2012 20:51

Well, Rachel says in the OP "...we'll be linking to their answers from this thread on 16th February."

ReneeVivien · 05/02/2012 21:17

Ah, well spotted, thanks.

LineRunner · 05/02/2012 21:22

I took part in a previous Q&A with Ofsted and I asked 2 questions and only one was [poorly] answered, so I do hope that the NSPCC will answer every question asked, fully.

soandsosmummy · 06/02/2012 10:08

This seemed to be stuck up at the top of the parenting board for a long time. Is it normal to let it drift down the board or are the NSPCC not liking the questions?

NormaStanleyFletcher · 06/02/2012 10:43

Marking place to read answers

Heyyyho · 06/02/2012 11:11

I would also like to know what actual practical help the nspcc offers abused children.

RachelMumsnet · 06/02/2012 11:46

Hi there, a lot of questions have been raised here - some about how Q&As work. We realise that we should have a statement on the site that explains how Q&As work/the difference between Q&As and webchats etc and will work on doing this. We'll also post up shortly with the answers to some of your questions about this Q&A specifically. We've been speaking with our contact at NSPCC today and we will post up a message from them addressing some of the concerns which have been expressed. The actual Q&A closes at 5pm today and the answers to the questions will be linked to from this thread on 16th February.

OP posts:
swallowedAfly · 06/02/2012 11:52

great. can you please emphasise how important it is that they address the concerns about stigmatising mental health? genuinely shocked by that one.

LineRunner · 06/02/2012 16:38

This Q&A thread, set up by MN and the NSPCC, motivated me to look at the NSPCC's Wikipedia entry.

I was really surprised to see the role that the NSPCC had played in the 'satanic abuse' debacle. Does the NSPCC regard the entry as fair comment?

Does the NSPCC not think that it might be creating a new and equally false 'moral panic' by its stigmatising parents managing mental health issues?

The Wikipedia extract is reproduced below.
.......................................................................................

Wikipedia NSPCC

Satanic ritual abuse scandal

Main articles: Satanic ritual abuse and List of satanic ritual abuse allegations#United Kingdom

During the late 1980s and early 1990s, a moral panic emerged over alleged ritual satanic abuse. The NSPCC provided a publication known as 'Satanic Indicators' to social services around the country that has been blamed for some social workers panicking and making false accusations. The most prominent of these cases was in Rochdale in 1990 when up to 20[15] children were taken from their homes and parents after social services believed them to be involved in satanic or occult ritual abuse. The allegations were later found out to be false. The case was the subject of a BBC documentary which featured recordings of the interviews made by NSPCC social workers, revealing that flawed techniques and leading questions were used to gain evidence of abuse from the children. The documentary claimed that the social services were wrongly convinced, by organisations such as the NSPCC, that abuse was occurring and so rife that they made allegations before any evidence was considered.[16][17]

RachelMumsnet · 06/02/2012 16:47

This Q&A is about to close. Thanks for all your questions. As we said earlier, we've spoken to the team at NSPCC this morning who are going to post an initial response on the boards ahead of answering the questions in full as so many issues have been raised here. There's also a few questions about how Q&As work - we realise that we perhaps need to spell this out more clearly and will be issuing a set of guidelines to try and clarify this which we'll link to from future Q&As, but we wanted to respond directly to some of the questions here:

OP posts:
RachelMumsnet · 06/02/2012 16:56

@Tee2072

Also, I would like to know why this is a Q&A and not a live chat? Something as important as children's welfare surely needs some discussion, not just some 'rote' answers with no follow up?

Finally, and I may be wrong here, but I don't think I have ever seen a MN Q&A or live chat with a sponsorship line at the end. Why does this one have to be sponsored by NSPCC if MNHQ have already made this 'all babies count' thing a Campaign of the Week?

We have found in the past that with charities, Q&As usually work better than live webchats, so that?s what we advise charities to do. Live webchats do require a number of people to be around to debate at the same time, which works really well for high profile guests and government ministers but generally we offer Q&As to organisations as they don't rely on everyone being at the same place at the same time and give mumsnetters a period of time to send in questions.

We've been assured by the NSPCC that they will address all the questions that have arisen here and they will be happy to respond to further questions arising once their answers have been published on the site, so you will have chance to feedback to them once you have seen their response.

We have recently started adding the line 'This Q&A has been sponsored by...' as we wanted to be absolutely transparent about how this works and be clear that the Q&A is a paid-for promotion. Although Q&As are a revenue source for mumsnet, we only work with companies we feel have something to offer to mumsnetters and wouldn't consider a Q&A which we think wouldn't be of interest to you.

OP posts:
RachelMumsnet · 06/02/2012 16:57

@mo4gk

I think this thread might have taken a different path than what was expected when this Q & A session was planned. And most likely not for the better.

However, I hope that NSPCC will see the amazing opportunity this gives them for getting information of what a lot of parents actually think about their organisation, and then use this information for adapting the organisations communication, resources and decisions.

Also, I hope that NSPCC will not cherry-pick which questions to answer. I know there seem to many questions here, but many can be grouped. As people here have been so generous with their time and frankness it would be a marketing disaster to let ANYONE contributing here feel that their question has not been answered. The MN'ers were invited to ask questions and common courtesy demands that answers are given.

With all Q&As we usually send over a maximum of 25 questions. This is because we've found they are too long if we run more. It does sometimes mean that not every individual question gets answered but we work closely with the Q&A guests to ensure that they address any burning questions and key themes that come up and wouldn't accept them 'cherry picking' questions they feel comfortable to answer and avoiding the more tricky ones. (providing the questions are relevant of course). Just to be clear, we have no reason to think the NSPCC would want to do this- they are genuinely keen to listen and respond to Mumsnetters.

OP posts:
LineRunner · 06/02/2012 16:59

How much money has changed hands? (Final question in final minute!)

colditz · 06/02/2012 17:00

Did you know that the majority, the vast majority, of parents think your guidelines regarding the independence of teens are absolutely frothing mad? Honestly, were you aware of how you're percieved?

A thirteen year old can't be left for a couple of hours after school while their parents work, because it's neglect?

All babies with parents who have mental health problems are at risk? Really????

Not one teenager is capable of looking after a younger child for a few hours? What must you think of teenaged mothers?

SO let's be clear. You don't like working mothers. YOu don't like teenaged mothers. You don't like mothers with MH problems .... what sort of mothers do you like?

LineRunner · 06/02/2012 17:01

I think that the NSPCC should have the opportunity to answer ALL the questions.

It's only fair.

colditz · 06/02/2012 17:02

And to add to that ... you make it clear that you don't like or support mothers, and then you ask that we give you our money!

RachelMumsnet · 06/02/2012 17:04

@justaboutisnowakiwi

(waits for MNHQ to pop up and remind everyone about being nice to webguests)

Really looking forward to this discussion - and very interested in everyone's questions.

We're not that bossy are we ? Smile We won't delete any posts from a Q&A unless they are direct personal attacks. We do ask that mumsnetters are civil to webchat/Q&A guests and treat them as they would a guest in their own home but we certainly wouldn't consider deleting a post because it questions the methods and policies of an organisation. Having spoken to the NSPCC this morning we all agree that this has been a very interesting Q&A and great opportunity for them to respond to some of the questions and comments that have been voiced here.

OP posts:
RachelMumsnet · 06/02/2012 17:07

@soandsosmummy

This seemed to be stuck up at the top of the parenting board for a long time. Is it normal to let it drift down the board or are the NSPCC not liking the questions?

We 'sticky' Q&A threads at the top of the talk topic (in this case the parenting talk boards) and sometimes in active conversations for at least 24 hrs during the period we're asking for questions to be sent in. The length of time a thread is stickied is dependent on what else is going on the site at that time and also to a certain extend, dependent on the response. We 'unstickied' this thread this morning because the Q&A is closing today and because there are already so many questions here ? this was our decision and nothing to do with the NSPCC !

Think that answers everything. The Q&A is now closed and we'll be posting the NSPCC's initial responses as soon as possible.

OP posts:
RachelMumsnet · 07/02/2012 17:42

Here's the interim message from the NSPCC panel

Dear Mumsnetters,

Thank you for your many and varied questions and comments on the NSPCC Q and A thread. We are genuinely interested in what you all think about us and our work.

As you can see, Rachel from Mumsnet Towers has posted a reminder about how these Q and As work.

As advertised, we will be posting full answers to the questions and themes raised next week, on 16 February. There have been so many questions and comments, we won?t be able to respond to every one individually, but we are committed to replying to a fully representative selection. In the meantime, we thought it would be useful to respond to a few key issues talked about on the thread in order to clear up a couple of misunderstandings and let you know we are listening.

We won't be able to address everything here, but when we post our full responses we hope you will feel we have covered all the themes.

Leaving children and teenagers at home alone
There has been a lot of discussion around what the NSPCC has to say about children being left at home alone, and what the right age for babysitters is.

We would like to be really clear that we don't attempt to specify a definitive age limit for being left at home alone, with or without younger siblings; we agree with Spike09 who rightly says: 'There is NO LEGAL AGE - it is down to the parents own judgement, as teenagers all differ hugely as do their siblings.'

We do offer advice about this (sometimes very difficult) decision, to try and reassure parents that they are the best people to make the call on whether a child is mature enough to be left on their own, and to suggest what they might want to consider when making this choice. We make a general recommendation that very young children are never left at home alone, and children under the age of about 12 are not left at home alone for more than a short time. We do advise choosing a babysitter who is 16 or over and seeking references - we appreciate choosing a babysitter can be tricky, and we will address your full questions in our full answers next week.

You can read our full advice page on this topic here www.nspcc.org.uk/help-and-advice/for-parents-and-carers/positive-parenting/leaving-children-home-alone/leaving-children-home-alone_wda72908.html#how_do_you_decide_if_you_can_safely). In the light of your comments, we will review and clarify our advice, and we welcome further feedback on this.

Parents with mental health issues
Concerns have been raised about the NSPCC's perceived approach to parents with mental health issues.

We would like to clarify that we have never stated that we think parents experiencing mental health issues will automatically pose a risk to their children - we know that many parents do a great job while having a range of challenging personal circumstances to deal with. What we are interested in is ensuring that all parents get the support they need, so that those children who may be at risk are protected and supported.

Fundraising and expenditure
There have been several questions and comments about our fundraising activities, and how we spend the money we raise. We would like to reassure Mumsnetters that like all charities we strive to use the money we raise effectively and efficiently.

As we state on our website and in our annual report, in 2010/2011 we spent just over 74% of income raised on activities focused on ending cruelty to children, including frontline direct support, preventive, and treatment services, our national helplines and information services, and public awareness raising and advice. The rest of our income was spent on other activities like fundraising and governance. This split in spend compares well with other major charities.

Inevitably for a large charity, over the years a number of claims have been made about how we use resources - we find this disappointing when not based on evidence, but we think it totally right to question whether public donation is being used effectively.

You can see our annual reports for the last five full years here www.nspcc.org.uk/what-we-do/about-the-nspcc/annual-report/annual-report-archive/annual-report-2010_wdf84895.pdf) which outline how we use funds to raise income, help children, and run the NSPCC.

In tougher economic times, raising funds is harder than ever, so we count on the support of the public - only a relatively small amount of our funding comes from government and grants. We really value every pound Mumsnetters - and all our supporters - give to the NSPCC, and we are committed to making sure all donations are used as effectively and efficiently as possible.

What happens next?
We will answer your questions and comments in more detail when we post the full responses next week.

We all recognise that looking after children is difficult and all of us struggle from time to time. Most parents generally get it right, but some experience ongoing difficulties. We also know how difficult it can be if you are worried about a child and are not sure what to do, or even if you should be worried. For those who are struggling to cope or who are worried about a child, the NSPCC is here 24 hours a day to give advice and support. Around half the calls that we receive are dealt with through providing advice and don?t lead to referrals to other agencies like social services. You can ring the NSPCC on 0808 800 5000, text us on 88858, or email [email protected].

With regards,

Jane, Chris and Kam

OP posts:
KatieScarlett2833 · 07/02/2012 17:50

The annual report link is broken

Not the best start.

swallowedAfly · 07/02/2012 18:16

i hope your response about mental health issues and the stigma you are creating is answered better in the final response. i note that the 74% included raising awareness which i presumed means the upsetting advertising that gives no information other than child abuse exists and here's how to give us your money. i hope you will be responding to the comments on your advertising tactic and i'd be interested to know what percentage of that 74% is spent on advertising (i'd call that fundraising rather than raising awareness personally but i'm guessing you're including it in the latter).