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Nursery fees mess

29 replies

hanna007 · 20/09/2018 22:45

Hi,
Hope someone can help me with tricky question.
I have filled in application form and paid application fee £40 back in July at the preschool. The application form states one term notice is payable. I have made sure that they were aware that my child is possibly autistic (his brother is and he shows similar traits) and has never been left alone. So I have twice said that I will want to stay with him for quite a few sessions and will leave him once comfortable.
As this was just before summer break (they shut over summer), I waited and received letter a few days before start of term asking for £150 deposit to be used against last terms invoice and if I don’t pay it the place will be cancelled. I didn’t pay as I there were no payment details attached.
Day 1 - I turn up and they expect me to just drop him and go. I demanded to stay but felt bit uncomfortable as if I was in a way. Day 2 - husband dropeed him off and being him, he just left him there. He was crying at drop off (expected), but found him crying on pick up, not being comforted by anyone.
He said it was too loud, so I asked if he can wear ear defenders and was politely told no. My son completely refuses to go, tried twice, tried offering to go and stay with him, but he refuses.
So understandably, I want out.
According to them I would be on hook for 2 terms worth or £1600 for literally going there for 4 hours.
I haven’t signed any actual contract, only application form. I have also not paid deposit or terms fees (the woman who runs it sent me wrong person’s invoice three times!).
Where do I stand legally?!

OP posts:
hanna007 · 21/09/2018 00:22

Yorkie - the bank holiday fee is annoying but at my previous nursery at least they had contract which said we charge for this, we have x amount of settling sessions etc. I only went for this one because it was next to my DS1 school - normally I’m strictly for paperwork, but with my first SEN son it was priority to get him there.

OP posts:
hanna007 · 21/09/2018 00:32

harolds - thanks for your help. No, I think the relationship broke down now + I doubt I will be able to get him into any nursery for a while. It’s such a shame as if they followed my lead, he would have been ok after 3 or 4 sessions. He is bit wary of new people, but once comfortable he will stay with them happily.

OP posts:
hanna007 · 21/09/2018 00:35

I have actually emailed the owner stating all my concerns and she has just brushed them off without answering any. She is offering for him to stay a little longer. Says it all really.

OP posts:
Tumbleweed101 · 29/09/2018 18:22

Staff still get paid for bank hols just like most employees!

Op - you need to talk to your nursery and more importantly the staff in the room your child will be in. Parents should be welcome to stay and they should make reasonable adjustments for any child. I’m not sure why eat defenders would have been refused. Once he is settled at nursery they may be able to help you access the extra support he needs. If he is def autistic then he may struggle with settling for a while, but it is normal for most 3 yo to be unsettled initially.

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