Samaritan volunteer training

[ChickenPegs]

I’ve recently started my training with the Samaritans and we’ve started to do mock chat telephone calls. I’ve now done three and two of them were disappointing. I felt flustered and nervous and then lost my track. I receive feedback but seem to freeze when doing the mock. I’m determined to carry on but has anyone done the training that can advise please?

Any idea what threw you specifically?

I found those mock calls in training much more difficult thsn real calls.
I think because I was being judged, and was trying to remember all my training.
I found it useful to have a few stock phrases written on a page next to me, that gave me a chance to regroup my thoughts.

This makes sense, I’ve started to write some down and yes, it’s difficult being judged on the spot. Thanks.