I am so sorry to hear your news, may her memory be a blessing on you, her friends and family.
This is some of the stuff which we have found really useful for dealing with the practicalities of a death in the family:
www.gov.uk/after-a-death/organisations-you-need-to-contact-and-tell-us-once
This site goes through the initial steps you will need to take from registering the death to informing government (ie HMI that the person has died)
Registrar
You will need to make an appointment to see them once you have a death certificate, they will ask you how many copies you need, you will need at least 10 copies.
Council
You will need to contact your Council to change your Council Tax to single person occupancy which cuts the costs by 25%, do this as soon as you can as they do not apply a retrospective discount.
Banks
Each bank should have a co-ordinator for deaths, if you can go into the actual bank it is easier to deal with the people there but sometimes it can get a bit muddled as they do not know the process. They should also cancel all the standing orders and direct debits, but it would be sensible to take a note of these and any other subscriptions, eg, Netflix, Sky etc to call them to explain and if necessary transfer details. Check for any other pensions that your deceased might have on www.gov.uk/find-pension-contact-details, you just need to know where they worked and the website will do the rest for you. You should also check if they had any other forms of life insurance… sometimes this will be part of a mortgage.
Credit cards
Call the number on the back of the card and ask to speak to the team who process cards in the event of a death, they will walk you through the process.
Mobile phones
As above, but be careful that other phones are not linked into the same account.
If you have any issues with the Bank, Credit card or Mobile phone people, then you need this website, and you can send an email directly to the CEO which normally expedites any issues or blockages - www.ceoemail.com/
Funeral Directors
You need to be practical as this is a big expense, so if you can get a member of the family to ring at least three and explain what has happened and that you are registering the death but are checking on process, they should be very helpful. You will need to cover the following information to get a rough estimate of costs:
- Church or secular – if church, there will be charges for the use of the church, fees for the celebrant and choir
- Burial or cremation
- Cost of coffin (and plot)
- Flowers
- Music
- Number of Cars
Afterwards, on a purely practical side, if you can remove clothing and shoes, do it sooner rather than later. Sort out what will go to charity and then drive it to the next town as you do not want to see your mum’s coat bobbing into the Co-op! Take the rest to the recycling. Remove all of her make up, perfumes and other wash bag items. I know that it sounds cruel, but the longer you leave it the harder it is to do.
Next, when you as a family are up to it, go through physical photo albums and write names on the back of the pics, there is nothing sadder than pics of people that no one can remember.
Finally, there is no right or wrong way to do any of this and you do not have to take notice of anyone’s advice, even mine… whatever gets you through is the right thing to do for you.