Deliveroo driver stole my order

[TurraeaFloribunda]

Last night, I ordered a bottle of brandy from Deliveroo (for the Christmas cake, in case you are wondering 😂).

Deliveroo’s T&Cs state that you must show valid ID to buy age restricted items (not just customers who appear under 25, as per the law) to verify your age. The ID and date of birth must match the details the customer has provided to Deliveroo. You must also give the rider a PIN for all orders to ensure that you are the person who placed the order, regardless of whether the items are age restricted.

I let the driver into the building and they came to my flat. When I opened the door, he just stood there, leaning on the doorway blocking the door, intensely glaring at me in silence (wearing his motorcycle helmet). It felt very intimidating and I was quite taken aback. He seemed very angry. Eventually, he said ID please. I shut the door and got my ID, putting the chain on the door before I opened it again because I felt unsafe. He continued to stare at me, didn’t look at my ID, did something on his phone then walked away with the brandy. I asked him what he was doing. He said, “You are rude. I am reporting you to Deliveroo.”

He didn’t. What he actually did was say that I had failed to provide value ID. Deliveroo are refusing to refund because they say it is my word against his that I didn’t have ID. They won’t refund age restricted items that aren’t delivered because the purchaser doesn’t have ID. Is that term legal? FWIW, I am more than 2 x 25 years old, as documented on their app that requires a date of birth to match the ID you give, so there was certainly no legal reason to require ID, it is purely their own T&Cs.

For a human being, your manners need work

Tosh. Stop victim blaming.

So where is the bottle now?

If I heard the customer close door and put the chain after I asked for ID I would have assumed you were refusing to produce it too.

If a customer told you they were getting their ID then showed you their passport and read out their date of birth, you would assume that they were refusing to show you their ID, @Crofthead? Really? It clearly says in my posts that I showed him my ID.

When I got my ID, he just stood continuing to stare at me wordlessly for a minute, like a man trying to stare someone out and start a fight in a pub. He completely ignored me when I spoke to him and showed him my passport. He just glared without breaking his gaze. Eventually, he looked down at his phone, selected something and walked off.

Thank you again to those who have read my posts properly and tried to be helpful.

Well, I’VE understood the finer points of what you’re saying. No advice but that was a scary situation to be in. I hope you get your money back.

I mean… you looked at him and then put the chain on when you opened it again. That does come across quite rude though I get why you did he may not have realised what his face was doing or how it was seeming intimidating. However he was wrong to do that and not complete the transaction.

Thank you, @Horrorscope! It was quite scary.

I am sure he knew exactly what he was doing, @PigeonsandSquirrels. It was very deliberate. He didn’t break his stare for a second, not even to glance at the passport.

I’m not sure how I can make this any clearer. His behaviour was intimidating from the second I opened the door. He wasn’t standing a foot away outside the door like a normal person who has just knocked on the door. He was standing in the doorway, practically on the threshold, with his arm up leaning on the frame. I am sure the look on my face was WTF?, which was probably the reaction he was looking for.

And, these days, there’s very little you can do about it. A complaint to the company or police will probably go nowhere.

Crime, fraud, intimidation, harassment - it’s just a free-for-all now in this country.

Oh come on! The OP here did nothing at all wrong.

Delivery driver was a twat and he definitely nicked it/ was being awkward because he could be.

The ones round here are unfailingly polite and wouldn’t dream of doing this - have had literally hundreds of deliveries over the last five years and this would have unsettled me too. I’m not being nice and leaving a door ajar just to be polite, if I feel threatened by a stranger delivering stuff.

Any competent delivery person should have the wherewithal to know that glaring at a solo female customer and physically blocking the door jaumb, is unacceptable.

OP, I’d recommend a doorbell camera - it reduces dickhead behaviour and deters chancers and crooks.