Hi everyone, I'm in England and our landlord is a housing association. We live in a converted flat (3 flats and we are in the middle).
Our upstairs neighbour moved in straight from prison. He had been convicted for a violent robbery against a family and served 13 years. We've been complaining to the landlord since he moved in. He threatens delivery people, people in the street, people on the phone, blasts insanely loud music daily (it vibrates the whole house). He threatened to beat up my partner when we complained. We have to leave the flat whenever he plays music or is threatening to kill people on the phone. It has ruined our lives.
It has been 7 years and nothing was ever done. Recently he threatened to kill a teenager that was in his flat. He also kept screaming "don't you know I kill people?" Right outside our door. Random people on the street called the police (that's how loud he is)- and nothing was done, apart from his daughter was taken from him.
He has had people show up outside our flat with machetes looking to fight him.
I reported the latest incident on the day it happened and was told I'd hear back within 48 hours. I also made two formal complaints which were never responded to. It's been a month and I've just managed to get through to them. All they've said is they need "his side of the story" and to conduct interviews with him. I've told them I believe this is putting us in danger as he'll know we've reported. They also said his previous criminal history "doesn't matter".
When I spoke to our local police team they were much more understanding and said they wouldn’t contact him directly so they don’t put us at risk, but that ultimately it’s a landlord issue.
Steps I've already taken:
Reporting to the landlord multiple times, including formal and internal complaints- for years now.
Contacting the police and reporting incidents (I'm still in contact with a safer neighbourhoods team who are contacting ASB officers)
Sending noise recordings to the council via the noise app.
Complained to the Housing Ombudsman who is reviewing evidence.
I genuinely feel the landlord is putting us in danger as our doors are very flimsy and the communal areas aren't safe. I believe he has gang affiliation too. What else can I do? Please do not just tell me to move, I want to know what legal action I can take. I haven’t yet contacted my local councillor so I will try that tomorrow.
*editing to add: the music he plays is so loud it vibrates the entire building, the threats he makes to people are always very violent, he has been in breech of his tenancy for years and nothing has been done. The complaints I've made to the landlord have been about the ASB but also how the landlord is handling this and they have not been responded to.I also haven't included every incedent in this post as there's too many to list.