Dh bought me a coffee machine from Amazon for my birthday (in October). About 3 days ago it stopped working - can't work out why, power is still going into the unit, but when you switch it on, nothing happens.
I went onto Amazon to find out what I need to do to get a repair / replacement, and was shocked to find that after 30 days is up, they tell you to deal directly with the manufacturer.
I am not a legal expert, but my understanding of the Sale of Goods act is that my contract is with the retailer, NOT the manufacturer, and it is therefore up to them to deal with my problem. Also if something becomes faulty within 6 months, it is their responsibility to prove that the item wasn't faulty when I received it, and to repair or replace it as necessary.
Their whole website is geared up to returns only within 30 days, and it has taken me at least 30 minutes to work out how to send them an email to ask them to sort this out.
Anyone else had a similar problem? What was the outcome?
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Outraged by Amazon return policy
12 replies
brassick · 24/12/2010 16:26
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