Sidge - she has complained to the HA before. They ignored her. She felt this was the route that would finally expose it, once and for all.
I don't think it made good telly - it made shocking, sad, awful telly, which has made people take notice and ask questions, and has made the NMC look incompetant and more concerned with 'procedure' than with patient care and safety, and atrocious standards of nursing care.
As I said - if it had been children involved, would you really have been taking this stance?