I was a victim of DV and SS got involved with me and my daughter. They removed her for a period of time and I had to fight tooth and nail to get her back into my care. And exceptional legal help. That was around 10 years ago now, we are happy I never did have another DV relationship and am now happily married to lovely DH.
I read this story and my heart breaks for her, obviously events have occurred to lead to a point where this would happen but my experience is that SS expect you to jump through every hoop even if it's impossible to jump through. Once their 'process' is in momentum, there's very little stopping it, they seemingly have to follow through.
They did not provide me with any support
They expected me to leave an abusive relationship as if by magic without any support
When I left the relationship they deemed that not good enough as I still lived in the same town as my abuser. I did not move because my daughter was settled at school there
My not moving town and uprooting my daughter was their main drive to removing my daughter from my care and into (luckily) a family member's. They said otherwise there was no evidence I was not keeping in touch with abuser.
They would not return daughter to my care until I completed a DV course. Which was a week long and 50 miles away. I could not get this off work, they wanted me to take unpaid leave to attend which then I couldn't afford the travel or my rent that month. I found the same course where I could complete it online and evidence this, they would not accept this.
They would not return daughter to my care until I moved towns, by this time I had been out of DV relationship for 12 months and no evidence that I was in one. Therefore I had to move, due to lease on the flat I originally moved into and then getting a new place I was paying 2 lots or rent for a time which put me into debt.
They made me complete regular drug and alcohol testing, even though there was never any suggestion or evidence that there was any issue with alcohol or drugs.
When my daughter returned to my care, that was it, no follow up, no reviews, never saw another social worker again in my life. I even checked with school, they heard nothing. Which just baffled me. Made me wander why I'd been put through hell on earth for a year.
My point is they made me jump through these hoops and constantly moved the goalposts. The legal process was complex and arduous. I am quite bright/have a degree (not bright enough to avoid DV, which is what a SW actually told me) and I struggled. So I can imagine it can be very difficult to understand. It's also soul destroying, I contemplated ending my life during this period of time.
I don't doubt there are good SWs out there, that do amazing work. My own experience, apart from one bad one, the SWs themselves were pleasant but I think I dealt with about 8 during the process and the lack of consistency caused setbacks and gave them a lack of insight into individual circumstances. The system however is not fit for purpose. I don't profess to now how to fix that, just offering up my own experience.