I was in Boston, sitting on a sofa, watching the news, feeding my newborn. I called my brother in law after the first plane hit and told him to turn on the news. Then I watched on the phone with him when the second plane hit. It was surreal. The only event comparable in my life was the boston bombings and the subsequent lockdown.
A friend worked with a couple who died in one of the planes out of Boston along with their small child. His boss was asked to go into their house to make sure it was ok in advance of their relatives showing up. He said it was the saddest thing he has ever seen - the cups in the sink, the paintings from pre school on the wall, the calendar showing events they would never go to, the belongings that didn't need to be preserved for anyone because they were all wiped out.
They have been running interviews on 9/11 on NPR all this week with people affected - and the saddest one I heard was from the United employee who checked in on 2 of the hijackers - they were late and he checked them through. He heard what happened but didn't know which plane and the next day he went in to work and people were looking at him and he said "I did it, didn't I?" He remembers several of the people/families he had checked in ahead of these 2, bits of chat with them etc and they were all wiped out. He said that he felt like he had lived under a shadow for 15 years. He now works for the department of homeland security.
Just on the people jumping. I really don't think there is any sense of shame at all about people jumping. But the US in general was not shown any photos of people jumping - not in mainstream news or newspapers. That was out of respect for those people, whose last moments these were, dreadful last moments. Where these photos are in the memorial is probably from the same sensibility.
I remember being shocked going back to Ireland and seeing a picture of people falling from the towers in a sunday newspaper as part of a general article about the event. I had never seen those photos. I suppose they were on the web but 15 years ago, people still got a lot of their news from tv/radio/newspapers and didn't search the web.
I flew out of boston a couple of years later on 9/11 on a united flight. When we landed in Heathrow, the captain announced that we had flown from the same gate as one of the 9/11 flights and that he had known the captain and crew. It was sad and eerie.