"Whether it's through interviews describing experience and quality or through stats you can show if something makes a difference. The impression I'm getting that KC isn't too interested in that."
This, I reckon anyway, is the crux of the issue! KC probably is (quite rightly imho) more interested in the vulnerable children in her care above everything else.) And as stated before, what management boards and accountants deem "sucessful outcomes" probably bear very little resemblance to how I imagine CB and her clients would view them.
Sadly, very few individuals or organisations give funding nowadays without a multitude of strings or PR opportunities attached.
Once you have accepted funding, there is a whole PR dance that one has to engage in and of course, if the outcomes aren't quite as favourable as the donor or local press would like ....you can imagine the fallout. And who gets lost in the mire of all of this? The clients.
No one is disputing that public funding should be properly managed and accounted for, but imho, if KC is doing her job properly then I reckon that the vulnerable children in her care should be her main focus. Sometimes, according to my sister, you have to really fight to make sure that the end-users really are the priority in amongst all the other crap one has to contend with when keeping a charity afloat.
Perhaps CB has focused on the children to the detriment of everything else, but in the circumstances, I don't think that is the worst crime in the world.