That is just rubbish. Please do your best to at least guilt trip the guilty parties so that they bend over backwards to make it up to you.
I'm way too exhausted with it to bore you with the story, but as I'd expected I didn't need to do any guilt-tripping whatsoever. The assistant was incredibly sympathetic, put me through to the doctor, the doctor couldn't apologise enough and said they would be having a review to make sure it couldn't happen again. The staff are meant to check everything before it gets released to the patients and somehow this one just got through. She didn't try to make excuses but honestly, I can understand it (especially at the moment when they're flat out).
The part I COULDN'T understand was how horrible the hospital nurse was to me. I won't go into the details - it doesn't matter anyway - but my GP has made a complaint. She also got a surgeon to call me back within 40 minutes to talk everything through with me (the nurse had told me that I was SOL and would have to wait until next Wednesday).
Anyway. I'm feeling slightly better today (not even so much about the bad news, but about the horrible rude nurse, who all but hung up on me at the end of the conversation - she didn't say goodbye!) and hopefully will be feeling positive again within a few days.
@KentishMama I'm sorry you've also been dealing with unhelpful people. The radiologist then told me it was a 'very large seroma' and that I... wait... "should have asked to have it drained sooner". I mean! Are you as obviously outraged as I am when people say stupid things? My vet told me off because my cat was on painkillers (prescribed by his colleague). "These are VERY strong painkillers!" I said, "Funnily enough, I didn't prescribe them myself!"
Thank goodness most medical staff are absolutely lovely, but there are certainly some who seem to have lost the plot completely.
I'm now awaiting my first appointment with the oncologist (date TBD). No rush as I need to fully recover from surgery first. My GP has recommended that I move to a well-regarded cancer hospital we have here in Amsterdam - as she said, this kind of stress [from nasty admin staff] is very bad for your health.
I'm too tired and self-centred tonight to comment on all the updates but I've been reading them all, and your comments really helped me on Tuesday night. I thought I was ok but when I went to bed I couldn't sleep and I cried and cried and cried; the worst night by far since diagnosis. The little notes people wrote here really helped. So thank you 