Problem settign up email on mobile

[nappyzoneloveschinesefood]

I am havig problems settign up emails on my mobile - now i find i can receive my emails but cant send any because the outgoing orange server thingamabob does not support my domain email thingy from streamline.net. I got the phone for the hwole purpose of being able to do this so im a bit at a loss what to do. The man at orange suggested i google it lol as his internet system was blocking stuff and he couldnt find the info but concluded if i was on yahoo or googlemail i could no probs (thansk for that!!). Jeez i should have stuck with a paper cup and string, can anyone offer a solution???? Its a server port number issue allegedly. If you can answer and sort my problem you can have 15% off in my shop

Main problem, if Orange mobile is using part of the same network as the home broadband service, will be that they grab all outgoing mail on port 25 (outgoing messages to SMTP server).

One way around this would be to use a service that allows access on a different port number. You might need to pay a fee for such a service (perhaps US$ 15 per year) but if it allows you to send e-mail for your business, it may be worthwhile (and is a small cost in the scheme of things, and tax deductable).

It would be worth checking whether your phone allows 'advanced' settings so you can change the port number (normally 25) for 'SMTP server' to some other number. If you can, then the service I've used in the past (admittedly not from a mobile, but I will try to test this from a mobile by Sunday) is at www.fastmail.net

If you visit http://www.fastmail.net/help/* and then in the left-side navigation section click on Remote* Email Access it explains about 'Server Names and Ports'

If you then scroll down on the right side, you should find a heading (near end of page) of Firewall Access with a list of server names.

What I suspect (as it happened when I had Freeserve (now known as Orange) ADSL at home) is that anything on Port 25 goes to their own mail server. If you can set the port number to anything else (eg 80, or 2525) and use the Fastmail service, your mail will go via the Fastmail server, not the one run by Orange.

You do have to have a paid-for account for Fastmail to allow SMTP access, and when you specify that you need to use a different (ie your business domain) e-mail address, they send a test message (to check you are not trying to spoof some legit business while being a con artist). You have to click the link they send, and then they allow you to send out e-mail from the Fastmail service with 'your own' business e-mail address, and after that, you would be able to send it via your phone.

I do urge you to check your phone can have the port number changed, rather than spend cash and then be unable to adjust the phone settings to let you use this paid-for service.

Good luck.

Someone else may know of another service which allows this free or for less cash, and I will have a look myself later after I get some cat food (off out shopping in 5 minutes).

"when you specify that you need to use a different e-mail address"

This is done by changing the account options via the web browser, so not done within the e-mail application on the phone.

Probably best from home PC as they will have already asked about payment for a suitable account...

Orange shouldn't be automatically grabbing any traffic that goes to port 25 on a remote host.

They suggest that Yahoo would work, and they use port 25 for SMTP outbound, and Streamline's support page seems to suggest that they use port 25 too.

So if you can get to Port 25 on a Yahoo email server you should, in theory, be able to get to Port 25 on a Streamline server.

Streamline also seem to suggest that they also accept connections to their email server on Ports 225 and 587.

So if anywhere in your email config on your phone you enter 225 or 587 then try entering 25.

That would make a kind of sense, mobile phone operators are funny about what they want mobiles on their network to be doing so might be blocking 225 and 587 as they are non standard.

Alternatively if you are currently entering 25 then try entering port 225 and if that failes try 587.

Thanks i tried 25/ 587 and 225 and non work - i have logegd a support ticket with streamline and detailed what phone settigs i am inputting, orange are also getting back to me (though i wont hold my breath), it has been suggested i set up a google account or yahoo and fwd all my business emails to it then fwd them all to my phone and then just reply using gooogle which wont be my true business adress but if all else fails its a solution.

Thanks network guy also - i read your messages about 4 times and get it now . Will wait and see whay the pros come up with at orange and streamline before i throw my cash at it as i have none lol.

You can get GMail to send the business e-mail address (however it will still show your GMail account details so isn't entirely satisfactory).

Sorry if the Fastmail method wasn't well explained. It certainly ought to work, especially if you used port 80 or 443 (no way Orange could block them, as doing so would stop all web browsing!)

What settings are you using (less account name and password)?

for outgoing (incoming is sorted) i have smtp.orange.net then server port 25. Streamline have respoded to my support ticket suggestign orange sort it

That is trying to use Orange's own SMTP server to send the email, which if you're providing it with your Streamline log on details is going to reject you.

Try using Streamline's SMTP server, which apparently you can get from here:
authsmtp.streamline.net/

However....

Orange were once very funny and did indeed block access to SMTP servers other than their own.

So you might have to use smtp.orange.net

If so make sure that you provide it with your Orange Account details and not your Streamline ones. The only mention of Streamline should be the email address that emails are set to come from.

i have tried it with streamlines address both options given and unfortunatly it stil does not like it with the variations in port codes.

Can you send email from your Orange Account?

i dotn have an orange account - i am on orange as a mobilephone user - my dommain and emailare with streamline so i receive via streamline and it wont let me send via streamline so i tried to send via orange with my streamline email address - it dunny work.

Sending with ISPs does not require username/password details, just the correct SMTP server name, which isn't always that easy to locate from ISP help pages, but some ISPs still reject use of any domain name which is not being hosted by them.

It protects against spam being sent out to spoof some other legitimate user. Hence my ISP (landline or mobile) would probably block me from sending out e-mail claiming my e-mail address is [email protected] as it would get the ISP bad publicity.

It's really to protect the ISP. Now, some are more open (or clear) about what is possible and they may require the customer hosts their domain / website with the ISP (sometimes at high cost) to be 'allowed' to use that domain name when sending.

Asking the ISP will sometimes get nowhere as they can either say 'hey, if you are running a business then you should be paying more for a business account' or 'unless you host with us, our servers will not include your domain and your outgoing mail will be rejected'.

If you had been using a normal PC or laptop, I would have suggested using Telnet to attempt to connect to your Streamline SMTP server. It is probably not possible with your mobile.

However, when last I saw complaints about not being able to send mail via the ISPs network, the problem was that the request 'seemed' OK (you would enter a command at the MS-DOS command prompt like:

telnet smtpserver.streamline.net 25

(where smtpserver is the correct server for your domain name)

If the response came back as

220 servername.streamline.net ESMTP

you would be connected OK to the Streamline server. However, on Orange/Freeserve it might say something like

220 externalsmtp.freeserve.net ESMTP

In other words, despite requesting an external server, the connection was being forced onto a particular freeserve system (and when it went down it was given lowest priority).

You probably don't have the option of telnet from your phone, so it is a bit academic, but maybe someone with Orange who has a different mobile can use Telnet.

"Sending with ISPs does not require username/password details, just the correct SMTP server name,"

should have said

in most cases

Most ISPs use the IP address as a quick way to check you are a valid ISP customer, therefore no username/password problems as the check has already been made when you established your (ADSL / Mobile) connection to the ISP.

I'd ask Orange exactly what you do to get it working with Yahoo or Google Email.

I'm curious to see how they work, which you've been told that they do, and whether or not we can base the Streamline Email access off of it.

im going to ring them back up tomorrow as its narking me now.

That Yahoo and Google work means that there's either a special back door left open for the, which would be bad, or that there's some set up option that we're missing, which would be good.

So if we can work out how those two would be set up we might be able to finally sort this out.

thanks i appreciate you guys trying to help me - im a bit under the weather atm but i will persue this tomorro honest guv

Given the person at Orange said "concluded if i was on yahoo or googlemail i could no probs" then my guess is he was thinking of the web-based access as that's far from uncommon

People can use a web browser in many instances where ports 110/25 etc may well be blocked (or usage logged) eg in a work environment or library. There'd be no need to try to install a mail application, no special ports to worry about being blocked on a firewall (or in the case of some ISPs, pass to their own servers).

Hope you are feeling better tomorrow.

Just an update - after all that i still have the damn thing but only till Wednesday - it has lots of little anomolies apparently and quite a few are being returned including mine. I have a HTC desire arriving on Wednesday - praying its the dogs doodeys

Not sure if you mentioned it, but which phone are you returning ? (Just to know one to avoid!)

xperia mini returning htc desire coming my way........... reviews look favourable.

sony ericsson xperia mini that is that i am returning.

Thanks. Think there was someone else asking about the xperia mini bu I could easily be wrong ! Will check later.