HomeInstead despite the recommendations was absolutely awful. 100% fuckery. Horrible people who were nasty DM and damaged her house deliberately.
HomeInstead, big national care agency that has supposedly a good reputation- but they were awful with us.
@JaffaCake24 @Whattheheckcarer
I know someone who used HomeInstead who also had a bad experience. She said to me they were a lot of young people who didnt really engage with the person they were caring for and were abrupt and lacking common sense. I think the thing is that this will be the problem with any national care agency.
The problem with using any agency is that it is very hit and miss. Caring as a sector is hugely understaffed and low paid (this is one of the advantages of trying to engage someone directly - that you can pay a bit more to them, less than you pay to an agency so potentially can get someone better). It has a high staff turn over.
What you want is someone who is experienced, properly trained and sees caring as a vocation and is something you enjoy.
too many of the staff are people who are not suited to caring, are just desperate for any work at all and its just a job for now. So instead of being kind and caring and treating your loved one as they would their own grandparents, they see the whole thing as something to be rushed through, abruptly and off they go.
Its the difference between some taking care to gently handle and clean someone, explain to them what they are doing as they go and take it slowly and carefully versus Someone who is just in a rush, wants to get it done, isn't exactly rough but not careful and slaps on the cream and off they go. It can make a big difference because a lack of care can mean people are left wet after cleaning and not properly dry, skin breaks and so one which can lead to more problems.
Also it is unusual to get younger people who are actually good carers because - understandably - they have no real life experience of aging or any true understanding of the position of a person who needs care. That's not to say they dont exist ( by they I mean young people who are good carers) because they do - but they are rare and tend to be people with personal family experiences that have lead to their interest in care.