Ok, I know you'll all say contact the swimming school to which she belongs, but it's not as simple as that.
My son (9) is happily having swimming lessons and both the swim school and his regular teacher are fine - no problems since he started a few terms ago.
However, one of the teachers, a tempory stand in was in a foul temper the second she saw me, when I collected my son recently. She just started shouting and ranting at me. However, I was 10 minutes late, and unlike my son's regular teacher, she did not realise I was just round the corner and contactable on my mobile, so she had some reason to be angry with me, so we'll call that quits.
However, more to the point, she was in a foul temper about my son (shouting at me he was rampaging around the changing rooms, causing the school caretaker to be furious him, telling me he was impossible, causing havoc on equipment and was not even half dressed etc etc). As she disappered my son came out fully dressed and ready to go home. He said the caretaker had not been angry with him.
A week or so later I saw the caretaker and asked him at length about the evening - he had witnessed the teacher shouting at me. He said my son had been fine in the changing room - no complaints from him - and he thought the teacher had been OTT.
I phoned up the head of the swim school and made it clear I had no issue at all with the school but felt this tempory teacher's attitude was really off - she made it crystal clear my son was a problem to her and she had lost control of her temper - rather worrying in a swimming teacher, someone who is looking after your son in the water.
To cut a long story short, I apologised about being late for her (but in my defence the time I arrived for my son was about the usual time I arrive for the regular teacher and she has not complained, so I wasn't to know this teacher would be angry). However I said I also wanted a note of apology from the teacher. I felt really shocked she had verballay lashed out at me the minute she saw me and was worried that her attitude would affect the way she had taught my son.
The head of the school aplogised on her behalf, but said she knew the teacher in question would never apologise to me, so I may as well forget it. She also refused to give me her name and said she was a friend of hers. The head then sent me a letter, with a 'sort of' apology from the head only, and referred to taking the advice of her governors in the matter.
I thanked her for the letter, repeated that I had nothing against the school or her, but wanted to take this teacher's outburst up with her govenors. She then told me the governors didn't exist! she had made them up!
She said there was absolutely no one who I could complain to. No swimming teachers professional organisation etc etc. And told me to drop it.
I might well do that - the incident is long past and my son is happy at the school. But I simply cannot believe that there is no one I can complain to. As it happens my gripe is minor in the grand scheme of things as this teacher will not be teaching my son again. But what if my gripe had been more serious? Who could I have complained to?
And I still feel really irritated that this teacher lost control with me, said some personal and untrue things about my son AND refuses to aplogise even though I have AND has the protection of the school. ARRRH....
As it happens, I have now found out the name of the teacher....
So do you think I should take it further (ie a note to a relevant organisation) and if so, what organisation would that be?