I am chair of governors at a primary school.
Here are some useful thoughts from the KEY for governors - which if your school is not signed up to they should be.....
The role: summary
As a parent governor, your role is:
To bring a parental perspective to the issues discussed – you're not there to speak 'on behalf' of the parent body
No different from other governors
It's a fine line to tread, but remember that you're not there to speak on behalf of parents.
Use your perspective to help the board understand a parent's viewpoint. This will help the board make good decisions and maintain a link between governance and the parent community.
Help other parents understand that you're not there to:
Speak on their behalf
Bring up their individual issues in meetings
Solve problems for them
Be polite but firm, and tell them to stick to the official channels.
If another parent approaches you at the school gate with a grievance:
Do ask the parent to put it in writing and follow the school's complaints procedure. Tell them how/where they can raise their issue. This helps to separate genuine complaints from the customary grumbles
Do explain what the role of parent governor actually is. Learn a one-liner such as: "Parent governors don't speak 'on behalf' of the parent body, instead we bring a parental perspective to the strategic decisions the governors make"
Don't agree to raise it at the meeting or look into it for them – this will set a bad precedent and will cause problems later down the line as the right procedure hasn't been followed
You do not have to be a box ticker - your role is to say: "How have you consulted parents about this change of policy?"/ "Might it be worth consulting parents over this proposal for new parking arrangements?"/ "How has the school communicated x/y/z/ to parents" etc.
It really is a fine line to tread.
When you do a school visit, it should be a focussed visit with the clear aim of learning how the school meets a specific objective in their School Improvement Plan, and it should be written up with that same focus. It should not be a vague visit to "see what is going on in early years". It is not for the school to be putting on a good face, but simply giving you the opportunity to see how they work towards meeting objectives. So for instance you might ask "By what process do you meet the needs of children in early years who have SEND?"/ "How are parents involved in this?" etc.
You must go to your chair and say that you want to be given access to Governor Hub and The Key for Governors. These are linked websites that tell you absolutely everything about how to be a governor. It is unfortunate that you do not feel they are approachable.
Parent governors do not have to be rubber stamps.