@FictionalCharacter
Given that untreated hearing loss is proven to be a factor in dementia, I’d hope that hearing aid services would be improved. My experience is that they give you the aids and send you on your way, and are very bad at dealing with subsequent problems. If they can’t sort the issue by tweaking the programming, they just seem to shrug and tell you nothing can be done.
Better to go private and get properly fitted/adjusted hearing aids that are better quality.
I tried twice with the NHS. First time I tried, had to go back several times to get them to adjust the settings, etc., but gave up with them after a year or so. A few years later, hearing had got worse so I tried the NHS again. Same story, several appointments but they just faffed around with the settings, - if anything, the second, more modern, pair were worse. Both times, couldn't tolerate them for longer than a few hours, tried and tried to wear them all day, but they caused awful headaches due to random sounds, high pitch squeals, etc, so best I managed was a full morning or afternoon.
About a decade later, I bit the bullet and went private. What a difference! For a start, there was consistency with the audiologist - not having to see someone different every time and having to go through the whole explanation/experience every time. Also, all done in one appointment, i.e. hearing test, history taken, and able to walk out with a set of hearing aids, properly set - no need to keep going back as they were set correctly and I could wear them all day, every day, from that first consultation. I think it was a combination of better quality aids, together with an audiologist who listened to my experience/history and actually set them up correctly. Only need to go back yearly, always the same audiologist, happy to make slight tweaks as my hearing changes.
I'd never go back to the NHS. Staff simply didn't seem to know what they were doing - just forever "tweaking" the settings and often made things worse rather than better.