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MNHQ Here - Worried about your energy bills? National Energy Action will be here Wednesday 23rd Feb to answer your questions

83 replies

JuliaMumsnet · 18/02/2022 09:30

Hello

You may have seen the recent announcement that energy bills will rise in April, and we know lots of you have been discussing your concerns on Mumsnet. On Wednesday 23rd February from 12pm to 1pm, reps from national fuel poverty charity National Energy Action will be here, live on this thread, to answer your questions about what the rises mean, why they are happening and what you can do.

You can post your questions below in advance, from now, or join the Q&A on the day.

Here's what National Energy Action say:
“There’s no doubt we are in the midst of an energy crisis. In the 40 years since National Energy Action first started we have never seen energy bills this high or so many people at risk of fuel poverty. We hear from people who have to sleep in coats and who simply cannot stay warm at home.

“Most people can’t have helped notice their energy bills rose in October when the price cap was raised. Now it’s due to rise again in April and bills are estimated to increase by over 50%. The average bill will rise from £1277 a year to £1971. Of course, not everyone is average and for some the increase will be much higher. We estimate that by April 6.5 million UK households will be in fuel poverty – that’s one in four. Our summary of the crisis is here: www.nea.org.uk/energy-crisis.

“To mitigate some of the rise the government are planning two measures. If you live in a house in council tax bands A to D you will get £150 in April. Also, all households will receive £200 off their bill from October – but there is a catch. This has to be repaid at the rate of £40 a year over the next five years.

“We’ve been very vocal, telling the government these measures are ‘woefully inadequate’, particularly for those who are in fuel poverty and vulnerable.

“We know with bills rising so high it’s a scary time, so we have Sarah, one of our energy advisers, to answer your questions. We also have Matt, head of policy who can answer questions around the response to the crisis."

OP posts:
SarahNationalEnergyAction · 23/02/2022 12:58

One thing that hasn’t been asked is about support for vulnerable people.

We think it’s worth flagging the Priority Services Register, which all energy suppliers have available.

If you are classed as vulnerable – that includes if you are pregnant or have children under the age of five, if you have caring responsibilities, if you are over 65, if you have physical or mental health issues or long term illness or if you have experienced domestic abuse – then let your energy company know you want to be put on the Priority Services Register. They have measures to help you.

Being on the register can prevent your energy company putting you on a prepayment meter if you are in debt (and if you don’t want one.) This can be a benefit as prepayment meters can be more costly.

It also means if there is a power cut then they will try to get you back on supply quickly and send you additional support like generators. This is especially important for those who need energy to stay alive - oxygen, stairlifts, hoists, medicine that needs refrigeration and heating.

There is also a Priority Register for water. It means people who have health issues that need extra water or large families can get extra help with their bills. Water, unlike energy, also has an option of a lower cost social tariff and help with water debts. If you think you might be eligible then contact your water supplier.

SarahNationalEnergyAction · 23/02/2022 13:01

Thank you so much for having us @JuliaMumsnet and @MNHQ. We’ve answered as many questions as possible. So sorry if we didn’t get to yours. We do know 1st April when the price cap kicks in is going to be such a difficult time for almost everyone.

If you’re looking for general advice then do try our leaflets

We also hold regular free advice sessions on Instagram Live aimed at new and expectant parents. Look out for adverts for the next one and do pass on details to anyone it might help.

If you want to know more about our campaigns then go to our summary page, which includes our asks to the Government. And, as Matt said, do write to your MP – or tweet them – if you can. We’ll keep posting on our twitter feed with updates.

Thank you again for having us.

jcyclops · 23/02/2022 14:04

@LizzieMacQueen

My energy provider has sent me an bill based on estimated readings. At least 25% too high. Should i just pay this as it means I'm buying my energy in advance, at lower prices?

They'll no doubt do the same over estimating on March's bill so I may build up a bit of credit.

Or do you think they'll ask us to take a reading on 31/3/2022?

If your supplier is overestimating readings up to and including 31/03, then absolutely you should keep schtum and pay the bill. It is far better to pay for electricity at 20p/kWh than the 30p/kWh it will increase to on 01/04.
JuliaMumsnet · 23/02/2022 14:30

Thank you so much @SarahNationalEnergyAction and @MattNationalEnergyAction for coming on to answer user questions - and thanks all for your questions. We hope it's been helpful.

OP posts:
billybear · 23/02/2022 15:02

we emailed them photos of in house display few days ago,they are ment to be getting back to us

ssd · 01/03/2022 23:13

Does having a smart meter make your prices go up?

ssd · 01/03/2022 23:13

Sorry, late to this

Oddbutnotodd · 02/03/2022 02:42

No

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