[quote HousethatChunkbuilt]@PrincessNutNuts it clearly isn't. Wouldn't you be frustrated in this instance, as a customer?
University student: hello, I need help getting into my bathroom, the door sticks. I can't open the door at all.
Person in office: ok I'm not your allocated accommodation person
Student: ok how do I get in touch
Office: you email them as they're working from home
Student: but you could just do it, couldn't you
Office: yes I have access to the system and could ask for someone to come and look at your door but I'm not doing the work of someone working from home.
Student: oh
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Office: you email them as they're working from home
Or you call them 
I would have thought that, for an example like that, there would be a telephone number for urgent queries, and an on call team, who can be contacted by the power of a mobile phone, or Skype, or probably any other not particularly advanced technical wizardry.
So on call admin student support type person takes details of the problem, and contacts the onsite maintenance team, who do have to be physically present obviously, but the person taking the call and directing to the appropriate help doesn't need to be. Why would they? They're in an office somewhere. You phone them whether they're on site, at home, or at the other side of the world.
We're nearly 2 years into this. There can't be any employers left who haven't worked this out yet, can they? Apart from some minor issues about capacity for connecting to the systems from outside, we had this up and running by mid March 2020 and we're not particularly advanced technology wise.