Hi Daisrais,
Ok, this is a bit of a long reply but I thought some of my experience my be useful. I'm at the Agora at the moment. We were referred via West Sussex. Been through two fresh cycles of ICSI with them plus one failed frozen transfer in between as the embryo didn't survive thawing. We got our bfp from the second fresh round and I'm just over 5 wks pg!
I can't fault them on the actual surgical bits of egg collection and embryo transfer and for my second fresh cycle they did try altering doses to get better results. During the stimming injections they seem quite good at monitoring closely with scans and blood tests. I have PCOS so they were a bit worried about overreacting to the meds.
What I haven't liked is that the information that the nurses give you can be a bit patchy at times. I found that I had to check things a lot and write things down but that might just be me....lol. I found the information they gave me at the beginning was quite often missing bits which would have made life easier. Like the fact that the Gonal-F and Menopur can be left out of the fridge once you start injecting them! (This was explained on the second round and would have saved lots of faffing getting them out early to warm up before injecting).
Our first transferred failed and I bled a few days before the test date. I was on the progesterone pessaries (all I can say is buy lots of panty liners). On the second transfer I queried whether my progesterone levels had been high enough due to the early bleed but they wouldn't do any tests to check. They did offer progesterone injections for this cycle and they eventually offered me Lubion which you can inject easily yourself rather than the Gestone injections which go into muscle. I think the pessaries are ok for many people but I got the impression that they try them first and if there is a problem, they'll then look at injections.
Although I'm still worried about Progesterone levels (now 5wks pg) and will try to get more information from them.
We had 14 eggs collected on our last round, 10 fertilised and we waited until they were 5 day blastocysts. On transfer day we were a bit shocked to find out that we only had one average grade embryo (which we had transferred) and one slightly lesser grade that they decided wouldn't survive being frozen. Of the other 8 we never really got a straight answer other than one had a possible genetic abnormality so they discarded it. They seemed to suggest that the other 7 hadn't developed well enough to be viable but it was all so quick I still don't feel they took enough time to explain everything. Although you could argue that I should have made them write it all down as my head wasn't really focussed enough to take it all in. So if there is something you don't feel happy about make sure you push the point with them until you are happy they've answered you.
It can sometimes be difficult to speak to a Nurse. It often goes through to answerphone but they do ring you back mostly by the end of that day.
I'm sorry this is such a mix of good and not so great. I think clinically they are very good and I felt the egg collection process was faultless both times. Just ask lots and lots of questions and don't assume or let them assume anything. Sending you lots of luck and best wishes for your treatment xxx