As this thread is now my personal record of DDs illness, an update on the attempt to do a blood test yesterday.
Phlebotomy is a centralised service in our town so not part of our surgery.
DD is terrified of needles and medical procedures in general. She screamed for 20 minutes after her last MRR and her covid vaccinations were awful. We had been talking to her about this all week, gently preparing her for what would happen and trying to reassure her that it wouldnt hurt. I knew it was going to be difficult and that I would have to advicate for her.
I put Emla cream on her 40 minutes before the apppintment. When we arrived, we were immediately rushed through and I was told I had to sit across the room, away from DD. I ignored that as I could already see she was starting to lose it. We had a double appointment as standard for children so there was no reason for the rush.
I have had this particular phlebotomist before and remember her being impatient and frustrated when my veins weren't playing ball.
As soon as she started to wipe the cream off DDs arms, she panicked. She was obviously in flight or fight mode and was trying to get out of the room. I've never known her to lose control like this. I cuddled her and tried to calm her down but the nurse was getting really angry and irate so DD was pushing and squirming to get away. She kept talking over me, shouting and trying to grab DD. Her tone was impatient and angry. I asked her several times to let me calm her down and she ignored me
She said some innapropriate things to DD and she spoke to her as though she was being naughty, the things she remembers word for word -
Five year olds get this done without a fuss
There are really sick people outside and they shouldn't have to listen to your screams (not true, the waiting room was empty)
I dont have time for this
You need to stop this and get it done now.
After a few minutes, I said we were leaving. I was on my knees in front of the chair, trying to get DD to calm down enough so that I could tell her we were going home. Another nurse appeared from behind a curtain in the room and said "if you dont let Nurse Name take your blood now, we'll take you to hospital and they will make you do it without magic cream or your Mummy."
That distracted DD enough to pause for a second and the other nurse grabbed her arm and then moved the needle towards her. I had to shout at her to stop and told them that they had terrified my child.
I got her up off the chair and immediately walked out. As we left, the nurse took her gloves off and threw them at the floor.
DD was absolutely distraught, crying and shaking. She's 8, this isn't normal behaviour for her.
Our doctors is in the same building so I went in and asked the receptionist what our options were now, a doctor called me back and offered to do another check up in DD today and to talk to her about the test.
I spoke to the supervisor to make a formal complaint while a receptionist from our surgery drew pictures with DD. The supervisor had already spoken to both phlebotomists and said they were very upset and that they had tried to play good cop, bad cop. There was no good cop in that room, only anger directed at a terrified child. She suggested that we have a few fake appointments to desensitise her to the process but that could take weeks.
I honestly don't know how we will get her to do the test now, she is terrified of seeing the doctor today and was up until 11 last night - she said she kept thinking about it and it made her feel sad. She keeps apologising to us.
The cough is just as bad as ever after a week of antibiotics. I think it's almost 7 weeks now. She's still losing weight, but at a much lower rate. She has good days where she can play and then days where she doesn't want to move from the sofa.
And if I wasn't the one sitting in these appointments, I'd think that it was all an exaggeration. I'm making DH come to every appointment now as a witness.