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Paid childcare

Discuss everything related to paid childcare here, including childminders, nannies, nurseries and au pairs.

How to deal with childminder claiming children are sick

83 replies

BernardButlersBra · 19/11/2025 17:47

Started with a childminder a while back, children have not done a full month in this time as she keeps on messaging asking for us to pick them up as they are "ill". This isn't their first childcare provider and are toddlers now, so it isn't the "we've just started going to childcare and we catch everything going" phase. Plus we have a clear understanding of whether they are sick or not e.g. today it was because they were coughing and another child had an upset stomach the other day.

Husband and l have used up all of our emergency leave and annual leave, yesterday she decided she wasn't having them back for the rest of the week. So we have had to take unpaid leave. Currently tempted to take them to the doctors but obviously that is a waste of NHS resources as they are fine or turn out with a thermometer every time we get summoned.

OP posts:
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ArseInTheCoOpWindow · 20/11/2025 08:06

My cm never did this. Used her for 14 years. Would only refuse d and v and impetigo.

If they felt under the weather they would lie in her sofa with a blanket.

BernardButlersBra · 20/11/2025 08:06

Overthebow · 20/11/2025 05:56

So her child is sick yet she expected you to pay when she’s unavailable for childcare? Yes I’d be finding a new childminder too, she’s a CF. Have a look at nurseries, this kind of thing doesn’t happen as they have a team of staff. Often more expensive but more reliable and over the last 4 years we've used it for our two DCs we’ve never been left without childcare apart from when our DCs are ill and the one week it closes at Christmas.

She is indeed a CF. No one made her be self employed, there’s always a risk of children being ill after all. But lm not picking up the tab for it. Not sure if her other families have taken it lying down or have worked out the real situation

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yellowjellytot · 20/11/2025 08:07

BernardButlersBra · 19/11/2025 23:16

UPDATE

Husband announced he's having a “busy week” and can't do any childcare on Thursday or Friday. Partly as he hasn't worked the last 2 Thursday or Fridays in a row. He was away for a long weekend last weekend, leaving me flying solo. Previous week the Thursday he was on an away day with work (children sent home again so l picked up the slack until 9pm) and then the Friday. Needless to say l have declined to pick up the slack yet again. We are both equally busy at work and l only earn a bit less than him -within a year l will probably out earn him

Childminder has had a major climb down after we requested in writing why she sent them home and is not accepting them back for the rest of the week. In short @yellowjellytot you guessed correctly and actually her child is ill. So yeah major CF

I'm totally fuming by the whole situation. Especially at the childminder and her husband who thinks their sick child is our problem. I appreciate children get ill but why should we be left without childcare AND have to pay?! It's their problem

Yep, we are going to look for a new childminder. Our trust has gone and they are too flaky / selfish / unprofessional / dishonest

That’s awful! She really should have been honest with you. When mine were younger if they were sick I would let families know and give them the option of keeping their child off, without paying, if they wanted. Now they’re older they stay upstairs away from everyone if they’re sick.

When you use a childminder you do really take on the whole family while also becoming part of theirs. Trust both sides is a must, and this kind of mistrust completely breaks down the relationship. I think you are absolutely right to look elsewhere.
When looking for another childminder I would try to get some personal recommendations, ask them about their sickness policy and outright ask how many times they have had to close due to their or their child’s illness (some childminders have a back up plan for this to avoid closure)
Childminders can be a fabulous choice of childcare, if you can find the right one for your family. Have a look at reviews on childcare.co.uk, ask other local parents and contact you LA for funding advice. Gook luck!

BernardButlersBra · 20/11/2025 08:08

@Ericeric and @PollyBell it’s the expense of nursery that puts us off. But at the moment we have the worst of both worlds: paying AND no childcare

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MidnightPatrol · 20/11/2025 08:28

I’ve known of both childminders and nurseries who are over-zealous on this.

Not much incentive for them to be measured about it when they are paid regardless IMO.

Say you can’t cope with the level of absence she’s asking for and find new childcare.

BernardButlersBra · 20/11/2025 08:39

Mumofmarauders · 19/11/2025 19:23

I think surely if one of her kids is sick and she therefore can’t work then that should count the same as her sickness, meaning you don’t pay? She is being insanely cheeky as it is! We used two different childminders when my kids were little and although we had the odd time when they’d say a kid was ill and then we’d collect them and they’d be full of beans (same as happens at nursery and even at school), we never had anything like this. I don’t think it’s all childminders who are like this! Ours were great, and I felt much happier that the kids were with them than a large nursery.
Hopefully you find a better solution soon.

This basically what we put back to her: our children aren’t sick and hers are sick. So she needs to take on the chin. A lot of husbands family work in healthcare, some of them have seen our children and also agree they aren’t sick.

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Overthebow · 20/11/2025 08:41

BernardButlersBra · 20/11/2025 08:08

@Ericeric and @PollyBell it’s the expense of nursery that puts us off. But at the moment we have the worst of both worlds: paying AND no childcare

Nursery is expensive but reliable. We have no family back up so childminders don’t work for us.

BernardButlersBra · 20/11/2025 08:50

Dilysthemilk · 19/11/2025 19:00

I had this with a childminder and it was a nightmare - I was a teacher so could not work from home. I was working part time, childminder 2 days a week, split between the middle and end of the week. Almost every Friday there would be a reason why she couldn’t have him - one time she had a headache! My H would have to stay home as I couldn’t and when he couldn’t one time we had to use the emergency nanny service through his work in absolute desperation the 4th week running. Needless to say notice was given and we switched to a nursery. I only used a childminder because everyone kept telling me it was better for a young one. It was so stressful. When we gave our notice she asked for a reference letter for her ofsted file - the cheek! I conveniently forgot..

Is it the same person?! Yesterday l started compiling the occurrences and there is a strong theme with Fridays 🙄

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ClairN · 20/11/2025 09:12

This is why we use a nursery. Good luck finding somewhere reliable OP.

BernardButlersBra · 20/11/2025 09:56

Namechang44 · 20/11/2025 07:39

It’ll be in her illness policy.

if a child is unwell enough to participate in outside play or usual activities they’ll be sent home

I feel that there is more to this!

check the illness policy as you’ll have agreed to that at the start so you may need to change childminder but recent EYFS highlights it’s a statutory requirement that early years including childminders have to be strict with illness and infection control

It's not in her illness policy though as they aren't ill. She was claiming they are ill but they aren't and it's her child. We thought this the other times but it's getting too frequent now and we are out of road with work. Plus what happens when our children are actually ill?

There most likely is something more to this: l get a vibe of OCD and/or health anxiety off of her. But again that's not my problem and she needs to address that herself.

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FuckoffeeBeforeCoffee · 20/11/2025 10:17

I would start looking for a new setting today.

Also, I don’t think a childminder is better than a nursery or vice versa. I think it depends which is better for the individual child.

Shakeyourwammyfannyfunkysong · 20/11/2025 12:25

BernardButlersBra · 20/11/2025 09:56

It's not in her illness policy though as they aren't ill. She was claiming they are ill but they aren't and it's her child. We thought this the other times but it's getting too frequent now and we are out of road with work. Plus what happens when our children are actually ill?

There most likely is something more to this: l get a vibe of OCD and/or health anxiety off of her. But again that's not my problem and she needs to address that herself.

So she's a shit childminder then. It's no longer in your child's or your interest to give her your business so start looking for alternatives

Helpwithdivorce · 20/11/2025 12:34

I would find another provider. I would also refuse to collect them. If she calls you and says they are sick clarify if they have v&d or a temperature and if the answer is no I would say then they are well enough to attend and I will collect after work. Cheeky fucker. I have refused to collect from
nursery before now when mine had a cold. I don’t keep my kids home for just a cold if they have no temperature then they can go in

MumChp · 20/11/2025 12:37

BernardButlersBra · 19/11/2025 18:12

Yep. We were polite and resisted the urge to say “and that’s my problem how?!”

Why didn't you?

Harassedmum123 · 20/11/2025 12:46

@BernardButlersBrai don’t think you need to be polite in this situation. She is continuing to take you for a ride. We always used nurseries for this reason as so many friends had similar nightmare situations with childminders. I appreciate this isn’t the case with all childminders but it was too risky for us as my dh nor me had no option of wfh . Serve notice now and say why. I would consider reporting to Ofsted too. What a cheeky and dishonest woman. I wouldn’t want my dc being around her.

VikaOlson · 20/11/2025 13:27

You shouldn't have to pay if she closes due to her child's illness (unless this is in the contract you agreed to).

Not sure what people think Ofsted will do though, Ofsted isn't the childminder's manager?
Ofsted are regulators that ensure providers fulfil the requirements of the EYFS, they don't arbitrate contract disputes.

pushthebuttonnn · 20/11/2025 14:09

I've had this also, sent home with a minor issue a few times. I can't keep taking time off over silly things. A cough could last 6 weeks, it's ridiculous to send them home. Fair enough a tummy bug which is contagious or a chest infection etc where they are very ill.

Blondeshavemorefun · 20/11/2025 14:16

BernardButlersBra · 19/11/2025 18:21

Unfortunately we only don’t pay if she’s sick. So yeah we have to pay

Maybe that’s how she plays it

she’s ill but won’t get paid so says your kids are

tho picking up as another child is ill is insane

you know what you have to do - find new childcare

SummerHouse · 20/11/2025 14:30

Needless to say no one is very thrilled with me today.

I am OP. I think you sound fabulous!

You have been let down. You've let down no one. I am sorry you were unlucky. In my experience both child minders and nursery would only call for vomit, temp or suspicious rash (eg looking like chicken pox). And that would only be in the case of your child, not theirs (!)

You are dealing with a lot and heroically so. I hereby award you a parenting high five and wish you the very best standard of future childcare. You are brilliantly dealing with a sea of arseholes.

BernardButlersBra · 21/11/2025 07:35

SummerHouse · 20/11/2025 14:30

Needless to say no one is very thrilled with me today.

I am OP. I think you sound fabulous!

You have been let down. You've let down no one. I am sorry you were unlucky. In my experience both child minders and nursery would only call for vomit, temp or suspicious rash (eg looking like chicken pox). And that would only be in the case of your child, not theirs (!)

You are dealing with a lot and heroically so. I hereby award you a parenting high five and wish you the very best standard of future childcare. You are brilliantly dealing with a sea of arseholes.

The default parenting vibe off everyone was grinding my gears! Childminder seemed to think her sick child was my problem and then my husband trying to weasel out of his obligations. It doesn’t help she always tries to ring / text me rather than the WhatsApp group -even when she knows lm not even in the county

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pushthebuttonnn · 21/11/2025 11:56

I can't believe she had the audacity to still charge you when someone else's child was ill. No way would I pay for that day!

Bournetilly · 21/11/2025 16:29

I would also suggest looking for a nursery, she is a massive CF.

BernardButlersBra · 23/11/2025 19:56

VikaOlson · 20/11/2025 13:27

You shouldn't have to pay if she closes due to her child's illness (unless this is in the contract you agreed to).

Not sure what people think Ofsted will do though, Ofsted isn't the childminder's manager?
Ofsted are regulators that ensure providers fulfil the requirements of the EYFS, they don't arbitrate contract disputes.

Who do l make aware she’s claiming for government funding under false pretenses then? I can withhold our money for this week out of next months but not sure how it’s resolved with the funded part

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BernardButlersBra · 23/11/2025 19:57

MumChp · 20/11/2025 12:37

Why didn't you?

Husband talked me out of it, it’s pretty much verbatim what l would have written. He probably regrets it somewhat as he had to carry a fair amount of the can for last week

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KickHimInTheCrotch · 23/11/2025 20:08

I chose to send my DC to nursery and one of the reasons was to avoid this type of flaky behaviour from child minders. My DC had 3 years each at nursery and aside from a week for chicken pox they missed only a few days each for sickness in that time.