My son was burnt at nursery

[Cms1987]

On Monday I received a call whilst at work to say my son has had an accident at nursery. They told me that he had burnt his hand on the radiator but was now happily playing. I assumed that he has just touched the radiator and pulled away. When I arrived to collect him 2 hours later I was shocked at the severity of the burn. His hand had blisters. I was told that he had got his hand stuck inside the radiator. I was fuming. I asked if pain relief had been given to which I was told no. This raised more concern. I asked to view the cctv and was told that where the radiator is located is a blind spot.
They told me they watched the cctv and you can see my son go over to the Corner then 42 seconds later his key worker runs over.
I'm besides myself thinking how long was his hand in the radiator for?
The radiator is covered however there is a gap where the thermostat is ans that's where he has put his hand and it's got stuck. He's 16 months old.

I sent a Complaint email demanding to see the cctv and I have reported them to ofsted.

I was told I can see the cctv today they just had to edit it to blur out the faces of the other children.

The radiator hole is now stuffed with tea towels 🙄

I'm not sure what to do. Do I take this further or do I accept accidents happen?

Any advise before my meeting today?

Thanks

They did call her. She left it 2 hours before she went to pick him up. Also, she said the hospital burst his blisters.

The way they handled it was definitely wrong, they should have done first aid and then asked you to pick your baby up and get him seen! Poor baby! Accidents do happen but Thats why you have first aiders in school -_-

Yes but presumably it was a call to say just to let you know…. Rather than please come and take him to hospital. And yes the hospital burst the blisters in a clean environment and the dressed them appropriately to keep clean, not left him scudding around a toddler room.

@Cms1987 they should of had radiator covers on them. They shouldn’t be exposed in a school setting where small children can burn their self. This should have been risk assessed, And if it’s not covered I’d be expecting someone to block the area off and supervise until it is covered, Let alone getting the appropriate medical treatment afterwards. I would 100% report this to ofsted.

Accidents happen and seems this is something no one would have thought about could have happened

Shoving towels into the hole doesn't sound safe so a new radiator cover is needed. One without holes

Tho awful it happened

But

It's the treatment afterwards. Why didn't the take him to hospital to be checked /ask you to collect now and take

If happily playing a few mins later means they did f stick hand under cool/cold running water as advised for burns

For you to spend 5hrs in hospital and needed draining means it must have been really filled with fluid /pus - poor little thing

You’ve done the right thing, this is exactly what Ofsted is for.

My concerns are:

• Why was the danger which the radiator posed not noticed before the nursery had its first children? If it’s hot enough to cause blisters, it shouldn’t be exposed to toddlers. Either they should have had a lower temperature set, or the radiator needed a fixed to wall cover, or a stairgate to section off that part of the room. It should have been thought of and dealt with as part of the first risk assessment.
• Your son would have cried out as soon as it hurt ie after a second or two. Why did it take 42 seconds to rescue a toddler who was presumably screaming or crying for help?
• Who was actively watching him at the time? No one?! Where were the staff at the time and what were they doing?
• Why does the CCTV have blind spots?
• Why aren’t the staff keeping a close watch on the CCTV blind spots?
• The phone call to you was deliberately misleading and dishonest. They did not say he had been trapped or that skin was blistering. Their dishonesty prevented your child from getting prompt pain relief and medical treatment. That is a deliberate act of neglect.
• What treatment did they give the burned skin? Ice packs? Burn lotion? Or nothing?!
• Tea towels are not a solution!! Toddlers love to pull things out of other things, they’ve just created a dangerous toy! Idiots. Now that there’s been an incident the radiator should be turned off or fenced off pending an updated risk assessment.

I would not send my child back there as irnis clearly run by negligent dishoneat fools and I would make a big fuss with Ofsted. I’d maybe also tell the local press as I’m worried about the children who are still there.

OP, please ignore the posters saying it's on you because you didn't go to pick him up. There is a huge difference between "Theo burnt his hand on the radiator but he is happily playing now" and "Theo got his hand stuck inside a radiator cover and has blisters now". Children go to childcare so parents can go to work. If the setting says they're just calling FYI it stands to reason you don't go running to collect them.

I am totally shocked at how they dealt with this. A burn on a hand should always be seen medically, as should one that blisters. Add to that the minimising and the rather convenient CCTV blind spot, and I'd be withdrawing my child with immediate effect

He should not have been in a room with a radiator hot enough to burn him.
Once burned he should’ve been taken to A&E or you called and told to take him.
A burn that blisters is one that needs attention, did they even run it under cold water?
Absolutely follow this up and report them to ofsted. Also look for a new nursery.

The complaint should be on inadequate first aid. All burns on under 5s need the hospital straight away let alone the blisters.