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Paid childcare

Discuss everything related to paid childcare here, including childminders, nannies, nurseries and au pairs.

Childcare vouchers

48 replies

GeorgieTheGorgeousGoat · 01/02/2019 19:29

Does anyone not accept them?

I hate them. Seriously considering saying I will no longer accept them because I’m so sick of not being paid on time. I know it’s the parents that control when they send them but with pay days and the long transfer time, it’s a nightmare.

Any experiences?

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GeorgieTheGorgeousGoat · 03/02/2019 13:24

I disagree. Due to the nature of childminding, you can not compare. The only reason cm business don’t rely on bank loans and risk losing assets and staff is because the childminder is dipping in to their own finances to bridge the gap. For instance my premises won’t be lost because my husband will pay the rent, the mindees will have food to eat because I will not see them go hungry, my staff won’t walk out in me because I can’t pay their wages because it’s me that’s taking the hit. Small businesses who have to bridge these gaps will indeed hop from loan to loan. That doesn’t make what happens to them right either. But I won’t have ‘well you should put up with it because others have it worse’. We have a mutually agreed contract and I am sticking to my side of things and they aren’t.

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itsaboojum · 03/02/2019 13:47

The point is that the vast majority of small businesses see late payments in perspective. They accept them as an undesirable, but in many ways unavoidable business cost. So they do the sensible thing and cost them into their business plan, and so their charges reflect this (and all other costs). I very rarely come across a CM who even has a business plan, let alone includes a consideration of this type of cost.

That's not entirely the fault of CMs. This sort of thing stems from two basic problems. First, childcare fees are way too low to make for a seriously sustainable business, all things considered. (This alone has various undesirable knock-on effects, such as allowing the government to pay a pittance when they base funding rates on already-underpriced basic rates.) Second, CMs are still badly-served by various trainers, support workers and organisations like Pacey who keep on advising them to set their fees to match other CMs in their area when starting up. This has the obvious effect of depressing fees over time, usually around the lowest common denominator, and hardly anyone does a realistic assessment of their running costs.

Responses to late payments in the childcare industry are not very businesslike. Some just let them build up before they act at all, at which point it may be too late. Other responses are a bit knee-jerk and drastic.

Most childcare providers' late fee policy would be unenforceable if push came to legal shove. To create an enforceable level of late fees would probably make the charge so low as to hardly bother anybody in any case.

Other businesses encourage prompt payment by positive incentive, rather than by punitive charges. In reality, it amounts to little more than turning late payment fees on their head, but it very often works. Simple psychology: people respond to something positive but don't like to think their being penalised.

Withdrawing care carries a risk of reputational damage which could have serious consequences. By the time anyone reaches this point, they should probably have already given notice and moved on to a more reliable client.

HSMMaCM · 03/02/2019 14:04

I invoice on the 15th for payment by the 1st. It give parents plenty of time to sort out payments (and query the invoice if they think it's wrong).

GeorgieTheGorgeousGoat · 03/02/2019 14:06

I’m the same HSMMaCM.

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Cyantist · 03/02/2019 14:16

Just a query... you invoice on the 15th but surely people don't receive their childcare vouchers until payday? Which for a lot of people is last day of the month. So even if they know how much they have to pay some may not be able to actually pay it until they receive their vouchers.

Though I guess this is then the argument for not accepting them...

GeorgieTheGorgeousGoat · 03/02/2019 14:24

Indeed it is. Some more sensible parents have used the vouchers from the month before to pay or alternate if both parents receive them so they always have some ready to send.

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Cyantist · 03/02/2019 14:30

But surely the vouchers from the month before were used to pay that month? How many parents have childcare bills that are less than what they get each month in vouchers?

Surely for most couples every month they use all the vouchers from both parents?

While I certainly don't think this is an excuse for not paying, I'm just wondering if setting the payment date the week later would make a difference.

GeorgieTheGorgeousGoat · 03/02/2019 14:33

I would be happy to do that if I thought it would make a difference. Sadly though from conversations I’ve had it’s just forgetfulness. I’m not high on their priorities.

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GeorgieTheGorgeousGoat · 03/02/2019 14:34

And how do I know they’ve even sent them today, the 3rd? I don’t. I’ve had no email confirmations.

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Cyantist · 03/02/2019 14:36

This frustrates me so much. How can you not be high on their priority list when you're looking after the most precious thing in their lives?

Maybe you'd be a bit higher if late fees were enforced, or if after a certain number of non-payments you have notice and they had to find someone else. You obviously have a lot more patience with these people than I could

GeorgieTheGorgeousGoat · 03/02/2019 14:40

Well I don’t like confrontation, it gives me anxiety. I’d just like everyone to nicely pay their bills. On time. Grin

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Drogosnextwife · 03/02/2019 14:50

I had trouble with vouchers when people first started using them. I ask yo be paid weekly and as people to request the vouchers a week in advance. Seem to get on ok with them now.

Tax free childcare though .....

This worries me, I have a baby starting soon and this will be the first parent to request to pay this way. Are there a lot of problems with this payment method?

Smoggle · 03/02/2019 15:38

I don't have any issues with tfc or vouchers.
I invoice 5-6 days before they are due, parents need to give at least 4 days so I get paid on time.

I would add a £10 a day late payment charge and refuse care until they are paid up to date. I don't provide childcare to anyone who owes me money.

itsaboojum · 03/02/2019 15:41

I get frustrated with the excuses of "but I don’t get my vouchers until pay day....."

Nature gives fair warning of any impending birth, plus you get some maternity leave on top f that. It’s more than enough time to build up a pot of CVs, TFC, or even cash, god forbid.

Mums don’t have to wait for the first childcare invoice before they start considering how they’ll pay for it.

HSMMaCM · 03/02/2019 15:45

I tell parents before they even start that if they intend using vouchers to pay, they may need to use the ones from the month before so they clear in time.

If they get paid on 25th they should be fine, but if they get paid 28th-30th then they need to save those vouchers for next month.

Smoggle · 03/02/2019 15:49

I find the argument that other small businesses get paid late so childminders should too really odd Confused

I want to be paid on time, I don't care what other small businesses accept Grin

It doesn't matter if late payment fees are legally enforceable - if it got to the point of someone refusing to pay late payment fees, I would no longer be their childminder so it would be irrelevant.

GeorgieTheGorgeousGoat · 03/02/2019 15:49

Yes I’ve done that, they are all well aware because I say it and I write it in all my paperwork.

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SciFiScream · 03/02/2019 15:58

I pay with childcare vouchers and have never, ever paid late. There's no reason why you should. I can set up a standing order in my account so that the amount is paid out every month at the same time.
It just takes a little bit of thought, organisation and consideration.
Charge the late fees.

Gottalovesummer · 03/02/2019 17:54

Hi Georgie. Fellow cm hear. I share your frustration with the voucher schemes (amd there are so many) . However, out of 16 children on my books, all but 2 pay by them, so it would be difficult to operate if I didn't accept them.

One thing that's worked for me is to set up a set date each month for payment. Any over/under payment can be adjusted in the following invoice.

It's not a perfect solution but at least I can rely on x funds reaching my account on a set day.

Mummyof2x · 07/03/2019 20:05

I heard these have been discontinued from October last year . But anyways..guess not

GeorgieTheGorgeousGoat · 08/03/2019 11:15

It’s closed to new users but existing ones can stay in the scheme.

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jannier · 11/03/2019 15:07

"The lead time for voucher payments is a nuisance, but in a business context it’s not a big deal. Apart from anything else, you get exactly what you signed up to."

What a statement if you sign up to pay for a service you will have to pay on the day you agree it no matter which method you choose to use to pay with, if you don't your service is suspended why should childcare be different?

jannier · 11/03/2019 15:11

I set my payment due dates as the parents pay day plus 4 days so that if they get paid on the 24th they have time to action payment and it clear into my account. I find its impossible to ask them to pay before they get paid themselves. If they start mid month they pay those weeks by other means until first pay check kicks in, if needed I set the exact day after the settling in month so we can do a trail run, Payment in advance cleared funds no pay no care.

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