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Paid childcare

Discuss everything related to paid childcare here, including childminders, nannies, nurseries and au pairs.

A question: What annoys you about finding childcare?

106 replies

ambu · 16/02/2015 23:30

Hi everyone.

I'm new to mumsnet, but am am an entrepreneur looking to build a service that makes it easier to find and book childcare (both nannies and babysitters) online and/or via an app.

What I would love to know is:

How do you typically find care for your kids?
How often do you need childcare?
At what age would you start to look (if at all!) for professional childcare?
What annoys you about the current 'finding and using childcare' experience?

If anyone has a few minutes to help out then it would be super appreciated!

Thanks.

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HSMMaCM · 16/02/2015 23:35

Not a parent, but to find me people contact the local authority, or childcare.co.uk or simply see me out and about at toddler groups.

Cindy34 · 16/02/2015 23:45

Can't really help you as I am a provider.
An issue though for you to think about...
A nanny is an employee.
A babysitter is self employed service provider.
They are different things with dramatically different employment status.

A parent advertises for a nanny and should state the salary they are offering, one issue with many online sites at the moment is that parents don't have to say what they are offering. Would you apply for a job where you did not know what the salary was?

BackforGood · 16/02/2015 23:49

We contacted the FIS (which every local authority has) and asked about for any contacts or recommendations people knew. When we were just looking for out of school care later, we also asked at the school if they knew of any CMs that collected from the school.

When they were that age - all day, when we were at work, then of course, once they were school age, wrap around care (plus babysitters for when we wanted to go out).

When the baby was born

Nothing really

Babysitters, again, we asked around - asked people we knew if they had teenage relations who might want to earn some money, and asked teenagers we knew (through swimming club, church, or through Scouts for example) if they wanted to earn some money.

OutragedFromLeeds · 17/02/2015 02:06

I'm not sure that finding childcare should be 'easy' really. It's not like ordering a pizza. It's time consuming and in depth for a reason....i.e. you should put some thought and consideration into finding an appropriate person to leave your child with!

ambu · 17/02/2015 08:07

Really interesting, thanks for your thoughts.

@Cindy34 - you make a very good distinction. I am thinking mainly about parents getting a babysitter for when they have (or indeed, want) to go out for the evening to dinner / the cinema / a date etc., and need someone to look after the child(ren).

Has anyone ever got a babysitter without having met them first?

When I was looking with a friend for a temporary babysitter, it seemed that there wasn't a service out there that catered to this particular need...

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Heels99 · 17/02/2015 08:09

Hi, I wouldn't use a sitter I hadn't met. But the are lots of services that offer that, my friend uses one and hasn't had any problems.

ambu · 17/02/2015 08:09

@OutragedFromLeeds - I completely appreciate that. I wasn't saying that it should be easy at all, but rather were there any parts of the experience that frustrated you.

Obviously every parent wants the best possible person looking after their child (whether it's babysitting or a full time nanny), but I am just wondering if there are some annoyances within the process.

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Heels99 · 17/02/2015 08:10

I would want to know they were first aid trained and crb or whatever the equivalent is now, checked and fully referenced though.

ambu · 17/02/2015 08:10

@Heels99 - very interesting. Can I ask how come? Would you use one that had been recommended by friends/family/colleagues?

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ambu · 17/02/2015 08:11

Ah gotcha, we posted at the same time :)

If you could see that they were first aid trained and DBS (CRB) checked, would that help?

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18yearstooold · 17/02/2015 08:13

I would never use a babysitter I didn't know -I'd rather not go out!

ambu · 17/02/2015 08:28

@18yearstooold - is that because you just wouldn't trust them?
If you had positive feedback from a friend/colleague/family member, would you be ok with using a babysitter you didn't know then?

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Heels99 · 17/02/2015 08:42

Yes I would use a babysitter recommended by someone else subject to the checks I Previously mentioned. But I don't think it works like that with an agency, my friend uses a sitter through an agency and she gets whoever is available. Word of mouth babysitter recommendations are usually for babysitters that are locally known rather than through an agency.

lotsofcheese · 17/02/2015 08:45

There is already a national babysitting agency: sitters.co.uk

Haven't used them as it's more expensive & don't get to meet the person before.

Purplepumpkins · 17/02/2015 10:51

An app to find child care? I don't think i can think of anyone who would use an app to employ a babysitter or have a misunderstood.

18yearstooold · 17/02/2015 12:30

Ambu I wouldn't trust them no, with either my children or my house

When I've used childminders or wrap around care then I've made several visits, got references etc
With an agency they send who is available so I wouldn't get the same level of choice

People I've used for babysitting have been family, staff from wrap around care and, as my dc have got older, I'll now use teenagers I know through scouts and guides but I've only used 3 and the youngest was 17

OutragedFromLeeds · 17/02/2015 13:31

People will use childcarers they've never met before, but they want them thoroughly checked and that service is already provided by agencies like Sitters etc. There are loads and loads of nanny/babysitting agencies so I don't think there is a massive gap in the market for that kind of thing. I don't see how you can make it easier/cheaper than it currently is without sacrificing the standard of checks being carried out. I can't imagine there are many people who would employ someone they've never met who hasn't been thoroughly checked.

You've also got the trouble of finding the babysitters. Most nannies/childminders who babysit find their work through word of mouth and personal recommendation. Where is the motivation to give an agency/third party a cut? What would you offer the carer?

Millionprammiles · 17/02/2015 15:05

Some childcare is easy to find, others less so:

Nurseries, childminders, nannies for regular care can all be found relatively easily using a combination of local recommendations, Ofsted reports, viewing/meeting and established agencies.

Emergency ad-hoc childcare is a bit trickier but there is at least one agency set up specifically for that already. Most parents are able to take the odd ad hoc day off work too.

Before/after school care and holiday care is trickier. There is often a rush for a handful of BC/ASC or suitable CM places. I know many parents who have found it stressful and end up with something unsatisfactory. Holiday clubs are often few and far between, not local or not full days.
There are very few agencies that deal specifically in providing qualified, experienced and suitable childcare in this area.

As for babysitters, I'm one of those parents who has used a sitter I've never met before through an agency. I know quite a few parents who have. (Many of us just didn't go out as a couple for the first 2 years but eventually decided that wasn't much of a relationship).

None of us have family nearby, many of us use nurseries who prohibit their staff from babysitting (this seems to be becoming a thing now in London...) or CMs that aren't willing to do evenings/weekends. The only friends I know who use their nanny to babysit don't live locally so sharing childcare isn't feasible.
The only local recommendations for babysitters I've had have been for young au pairs or teenage daughters. I preferred to leave my 2 yr old with a very experienced ex-nanny in her 40s instead (who has turned out to be lovely and is now a regular). Once dd is older I'll probably be more willing to use someone less experienced but only if I know the parents/employers.

Unless you're going to offer something more than Sitters though, there doesn't seem to be much of a gap in that market for babysitting.

If you nail after school/school holiday care though you'll be inundated.

ambu · 17/02/2015 19:48

@Millionprammiles - that's really interesting, and thanks for your extended answer.

So correct me if I'm wrong, but you have previously used a sitter that you've never met before, and just trusted the agency to have done the appropriate checks? Did they have reviews from people that you knew/trusted?

My hypothesis (and having spoken to friends with young sons and daughters) is that the process of finding a babysitter currently takes such a long time - and in many cases relies on you having a good network around you - that many young parents would rather just stay in.

Is that the case for anyone?

In terms of Sitters, what I've heard from quite a few people is that it's quite a frustrating site to use, and the charges are quite high. Is this true?

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ambu · 17/02/2015 19:56

@18yearstooold. OK, would that be the case if you had that particular sitter recommended by a friend? You'd still want them to meet your kid(s) before agreeing? If it was only for 1 night (let's say), wouldn't that be quite annoying for the sitter?

The issue here is that it seems there should be an easy way for there to be an agency that makes it easier for parents to choose exactly who they want to sit for their kid(s), and that they should be able to get a good enough idea of quality/fit without having to meet and interview them first, especially if it is only just for one night.

I completely appreciate that with a nanny this is a very different case, but for a temp babysitter / after school care for a couple of days, surely it becomes a little bit less important.

The vital thing is that the sitter has background checks, but is a visit strictly necessary beforehand if it's only a temp job?

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ambu · 17/02/2015 19:57

@lotsofcheese. Interesting to hear that you've heard of them but the price has put you off.

Is this their subscription, their credit card / booking fees, or the cost of the actual nannies?

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ambu · 17/02/2015 20:00

@purplepumkins - not necessarily an app to find childcare.

What I'm trying to find out is whether parents' lives would really be made easier if there was a trusted service that allowed them to quickly see a selection of high quality (and vetted) babysitters, and book them without having to subscribe to (and pay for) a service.

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ambu · 17/02/2015 20:02

Also - how do people currently pay for babysitting?

I remember when I used to do it 15+ years ago, everything relating to money was quite awkward:

-As a babysitter, how do I set my price?
-As a parent, how do I know what I should pay?
-As a babysitter, how do I ask for payment?
-Both for sitter & parent, what if I don't have right right change?

Has anyone ever paid online for childcare yet?

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ambu · 17/02/2015 20:02

Also - how do people currently pay for babysitting?

I remember when I used to do it 15+ years ago, everything relating to money was quite awkward:

-As a babysitter, how do I set my price?
-As a parent, how do I know what I should pay?
-As a babysitter, how do I ask for payment?
-Both for sitter & parent, what if I don't have right right change?

Has anyone ever paid online for childcare yet?

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ambu · 17/02/2015 20:06

@OutragedfromLeeds. Great question about what extra would be offered to the carer.

I think the main thing that you'd offer would be the opportunity to (ultimately) make more money. If the entire process gets easier, then more people will be needing sitting services, and there will be more work for sitters. Even if you charge a cut to the sitter, if they get more work through using your agency, then they should be happy, right?

There's also lots of other services that you could offer the carer, but I think the most important thing would be that they could make more money.

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