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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Cleaners before and after photos?

49 replies

Bobnobob · 27/07/2025 17:38

I’m looking for a cleaner and noticed that someone had asked for recommendations on our local facebook group so I had a look at the facebook pages of some of the recommendations.

Several post ‘before and after’ photos which has completely put me off using them. I just really hate the idea of people seeing my bathroom/kitchen before the clean! They don’t post names but obviously my friends and family would recognise my rooms.

One of them showed a shit stained toilet (which I personally would never leave for a cleaner so maybe it served them right). Also maybe these people have given explicit permission for the cleaner to do this and they don’t do it with everyone… but AIBU to not hire any cleaners that regularly post images of dirty houses? It feels like an invasion of privacy and makes me wonder about their judgement.

OP posts:
Anonymousforthisone2025 · 28/07/2025 18:49

They usually ask before using photos. I've sent pictures to my builder to use but he didn't take any of his own

Spinmerightroundbaby · 28/07/2025 18:55

Bobnobob · 27/07/2025 17:38

I’m looking for a cleaner and noticed that someone had asked for recommendations on our local facebook group so I had a look at the facebook pages of some of the recommendations.

Several post ‘before and after’ photos which has completely put me off using them. I just really hate the idea of people seeing my bathroom/kitchen before the clean! They don’t post names but obviously my friends and family would recognise my rooms.

One of them showed a shit stained toilet (which I personally would never leave for a cleaner so maybe it served them right). Also maybe these people have given explicit permission for the cleaner to do this and they don’t do it with everyone… but AIBU to not hire any cleaners that regularly post images of dirty houses? It feels like an invasion of privacy and makes me wonder about their judgement.

You could always hire them and state you do not give your permission to share photographs. It annoyed me once when some contractors posted pictures of building work on my home without asking my permission. I didn’t mind but it was the principle.

Teenytwo · 28/07/2025 19:02

Years ago me and an ex had a cleaner and they shared before and after pictures of our hob and I was mortified, I couldn’t believe how bad it was, but then I looked again and realised they had made it look worse. Ex DSD is allergic to tomato and there was tomato splodges on it which they must’ve added for impact - something we never bought to avoid illness. I commented on the post and told them publicly I didn’t agree to the pictures and no longer needed their services.

ACR7 · 28/07/2025 19:02

We had a cleaner for a little while. I saw these photos on her page of other clients homes and just said to her I didn’t want my house on there and she was fine and said she always asks permission before doing that.

DobbyTheHouseElk · 28/07/2025 19:05

I had a cleaner who spent more time folding my towels for her social media than cleaning. She made bows out of my hand towels that were for the wash. Posted a photo of my kitchen roll holder with origami kitchen paper. I didn’t ask her to clean again. Really annoyed me.

She also flooded my bathroom and threw away part of my bathroom blind.

Trishthedish · 28/07/2025 20:03

Invasion of privacy. I’d be furious and they wouldn’t be cleaning for me again.

SwimmingIntheBlueLake · 28/07/2025 20:45

SecretNameforMN · 27/07/2025 20:24

I discovered that a decorator had posted photos of the inside of my house on the NextDoor app!

Without permission? I'd be fuming

Imusthavemademydeskaroundaquaterafternine · 28/07/2025 22:12

gotellsomeone · 28/07/2025 18:21

How else are they supposed to advertise their work though? Same with a hairdresser, tattoo artist, nail artist etc

This is the very question that ALL cleaning businesses should be asking themselves. In the UK, cleaning services of all types are in great demand, be it a person who works alone, an agency, or some sort of business with staff. The actual need to advertise is, for many, unnecessary, as the work generally finds the service provider, through word-of-mouth, from existing clients, and from a local reputation.

Some of the bigger companies do have to advertise occasionally to ensure that the number of their clients on their books matches the number of staff they have available to do the work, and new start-ups have to advertise to get those new customers coming in.

However, I will die on the hill that no person anywhere looked at the before & after pictures on the facebook pages of various cleaning businesses and was more impressed that company A shifted more skid marks than company B. Nor did they look and think "hey, our bog could look like that!" and then suddenly decide to hire a cleaner. It's crass, and it's not the problem people are facing - anyone who needs and ultimately wants a cleaner knows they need one and mentally is ready to hire one. It is finding one that is the problem.

And in that is the "problem" they are able to solve (at least should be able to solve, if it is they are advertising for work), which is that a lot of cleaners and cleaning service providers are -for a great many reasons- unable to provide a regular and reliable service. So rather that showing pictures of homes they've cleaned -which as others have already suggested shows that they've no problem in taking photos of your home, and will have used time that could have been spent cleaning to do so, and the "after" photos in many cases are still of pretty shitty surfaces which only another cleaning professional such as me could ever appreciate the amount of time and effort that went into getting it to look as bad as it still does (and don't get me started on folded toilet paper & towel sculptures) - they should be advertising how reliable they are and what availability they have, as these are the two issues a would-be customer is likely to have faced with previous service providers.

It's not as if there aren't enough "big players" around whose advertising can be emulated - Molly Maid is a huge international brand which has individual franchises in a great many UK locations...all they ever do is tell people where to find them and list a few of the key features of the services they provide. There is no reason why anyone else has to do any more than that.

However, and -in my opinion - sadly, the world has moved to such a point where some people in business have been completely brain-washed into thinking that if they aren't posting endless shit on the internet then they aren't actually doing anything in real life. The whole concept that empty pots make the loudest noise is something which has been lost on some.

As for the carpet cleaner who allegedly showed a soiled carpet from an older persons home, I have, sadly, seen the exact sort of photo years ago, and it was truly heartbreaking, not least because not withstanding the obvious brown soiling on the carpet in front of the toilet pan, it was a very, very clean house that looked like someone had taken a huge pride in, seeing how well presented it was. The decor and equipment in the pictures (walking frames and hand rails etc) had all the hallmarks of it belonging to an older person, and frankly I was ashamed to say I worked in the same industry as the person who had taken & uploaded those pictures.

Imusthavemademydeskaroundaquaterafternine · 28/07/2025 22:16

Spinmerightroundbaby · 28/07/2025 18:55

You could always hire them and state you do not give your permission to share photographs. It annoyed me once when some contractors posted pictures of building work on my home without asking my permission. I didn’t mind but it was the principle.

Agree on it being the principle of the thing, however, the need for the likes of a builder or similar to want photos is very different from a cleaner. Again, I would expect permission to be sought as a minimum, but I'd also question why (for all the reasons I outlined in my previous post) a cleaning company would ever need photos. Ever.

gamerchick · 28/07/2025 22:19

I'd feel the same as you tbh. I get why they're doing it, but it's not the flex they think it is. It's just shaming the household.

TheWonderhorse · 28/07/2025 22:39

Carpet Cleaner here!

I have taken and posted before and after pics, all with permission and even then they're anonymous. If there's a distinguishing feature in the house or even an unusual paint colour on the walls we avoid it, or don't take the photo.

As for why we need to? We're cheap, but clean well and I like to reassure customers that we can actually clean carpets for the money we charge.

I can (and do) explain why our business works, but pictures are better. It's not like with a general cleaner you're only risking a couple of hours, our customers get work done every 6-12 months and spend a lot if it's a whole house clean. We need them to trust us.

I would never post pictures without permission and I always feel crap about asking so we don't take many. Some customers offer and some even take their own and send them to us, so it doesn't always mean that people are taking them without permission.

RubySquid · 28/07/2025 22:41

steff13 · 27/07/2025 19:47

I can't imagine that they would leave their toilet in that state and let anyone else see it ever. But apparently they did.

Maybe they owned a rental and the outgoing tenants left the mess

Imusthavemademydeskaroundaquaterafternine · 28/07/2025 22:43

TheWonderhorse · 28/07/2025 22:39

Carpet Cleaner here!

I have taken and posted before and after pics, all with permission and even then they're anonymous. If there's a distinguishing feature in the house or even an unusual paint colour on the walls we avoid it, or don't take the photo.

As for why we need to? We're cheap, but clean well and I like to reassure customers that we can actually clean carpets for the money we charge.

I can (and do) explain why our business works, but pictures are better. It's not like with a general cleaner you're only risking a couple of hours, our customers get work done every 6-12 months and spend a lot if it's a whole house clean. We need them to trust us.

I would never post pictures without permission and I always feel crap about asking so we don't take many. Some customers offer and some even take their own and send them to us, so it doesn't always mean that people are taking them without permission.

We're cheap

Why are you cheap? The carpet cleaners I know are booked solid, same with oven cleaners. They can't afford to be cheap and even less offer any kind of a discount.

Colettecorfu · 28/07/2025 22:51

Isn’t it just awful . I had some varicose vein surgery and it was written in to the contract that they may do before and after pics for social media. I made it very clear I wasn’t having that 🙈.
I also went to an event (and I should have known because it was advertised on social media) . Discounted meals at a restaurant birthday celebration. Never seen so many tiktokers with selfie sticks in one place and a million pics on social media of us all shoving stuffing our faces with dumplings .

ARichtGoodDram · 28/07/2025 22:53

I wouldn’t assume that at all… I can’t imagine that the owner of the house with shit in their toilet was happy for the cleaner to plaster it on the internet.

All the ones I've seen with photos like that have been post tenancy cleans or new house cleans.

One cleaning company locally I know that specialises in cleans like that gives landlords/new owners a discount on their 'extreme clean' service if they allow them to take before and after pics.

TheWonderhorse · 28/07/2025 22:55

Imusthavemademydeskaroundaquaterafternine · 28/07/2025 22:43

We're cheap

Why are you cheap? The carpet cleaners I know are booked solid, same with oven cleaners. They can't afford to be cheap and even less offer any kind of a discount.

Most carpet cleaners have a large area they work in. We have kept ours small, so we're able to spend less time (and money) travelling and pass those savings on to our customers. It works. We can do more jobs in a day.

We go to people who have been quoted £150 for a sofa we charge £50 for and it takes 30 mins and costs us about a fiver in total, other companies have to charge double that because they're taking 30 mins to travel each way.

We have set prices within our small area (our town and surrounding villages), and we fill our books here. Other companies would do that if they could, but they can't so they travel to the work instead.

Imusthavemademydeskaroundaquaterafternine · 28/07/2025 22:57

RubySquid · 28/07/2025 22:41

Maybe they owned a rental and the outgoing tenants left the mess

Maybe, but after 22 years in this industry cleaning more homes than I could stop and count, it is my experience that even the cleanest of people have occasions where the toilet it anything but clean, and for so many of my clients they have no more worry about leaving a toilet dirty as they would the kitchen sink - they are paying for a service. Now, if ever I discovered that someone cleaned their toilet daily for 13 days and then deliberately left a humongous turd in the pan on the 14th day because they knew it was cleaning day & that it was a fun thing to do, then I'd sack them on the spot. However, it is clear which toilets have seven or even fourteen days worth of dirt on them, so I'd know if anyone was leaving me a mess simply because I am paid to clean.

Imusthavemademydeskaroundaquaterafternine · 28/07/2025 22:58

TheWonderhorse · 28/07/2025 22:55

Most carpet cleaners have a large area they work in. We have kept ours small, so we're able to spend less time (and money) travelling and pass those savings on to our customers. It works. We can do more jobs in a day.

We go to people who have been quoted £150 for a sofa we charge £50 for and it takes 30 mins and costs us about a fiver in total, other companies have to charge double that because they're taking 30 mins to travel each way.

We have set prices within our small area (our town and surrounding villages), and we fill our books here. Other companies would do that if they could, but they can't so they travel to the work instead.

Fair enough.

Lucyccfc68 · 28/07/2025 23:01

I sacked a cleaner for putting pictures of my house on FB.

There were no ‘before’ pictures, as my house is pretty clean and tidy anyway. My gripe was that she never asked my permission. She did all the silly bows and squished in the middle cushion stuff. She did a ‘stamp’ thing on my toilet roll, which meant I had wet loo roll.

I totally understand people wanting to advertise their services, but you should always ask permission first.

rainbow90x · 28/07/2025 23:11

I'm a self employed cleaner and it's actually helped my business to advertise that I DON'T post photos of their private spaces on social media.
I find it rude and unprofessional.

Imusthavemademydeskaroundaquaterafternine · 28/07/2025 23:11

Lucyccfc68 · 28/07/2025 23:01

I sacked a cleaner for putting pictures of my house on FB.

There were no ‘before’ pictures, as my house is pretty clean and tidy anyway. My gripe was that she never asked my permission. She did all the silly bows and squished in the middle cushion stuff. She did a ‘stamp’ thing on my toilet roll, which meant I had wet loo roll.

I totally understand people wanting to advertise their services, but you should always ask permission first.

She did all the silly bows and squished in the middle cushion stuff. She did a ‘stamp’ thing on my toilet roll, which meant I had wet loo roll.

This is rapidly becoming the hallmarks of someone who doesn't actually clean properly. The cleaning I do for my clients is what you might describe as plain, old fashioned, and no-nonsense; there's a world of difference between a duvet cover that has been straightened up and a table lamp shade positioned so that the seam faces the back, and arsing about making fancy shapes with dirty towels and toilet rolls. I want my clients to come home and feel that the place is clean, and not feel short-changed at paying me a not-insignificant amount of money to fold the loo roll...a couple of weeks of that and I know -I just know- I'd be getting messages saying "don't worry about the loo roll, could you use the time to wipe out the fridge / clean a window / any other task I wouldn't normally do on a regular clean".

Pinepeak2434 · 28/07/2025 23:25

You don’t want to look on TikTok. There are endless accounts belonging to cleaners posting before and after videos. I’d be fuming if I saw my home on social media. However I once allowed a painter to use photos after he painted various rooms in my home - the rooms were empty and my house couldn’t be identified as the rooms beforehand were just newly plastered walls. He also asked before uploading the photos.

Lucyccfc68 · 28/07/2025 23:27

Imusthavemademydeskaroundaquaterafternine · 28/07/2025 23:11

She did all the silly bows and squished in the middle cushion stuff. She did a ‘stamp’ thing on my toilet roll, which meant I had wet loo roll.

This is rapidly becoming the hallmarks of someone who doesn't actually clean properly. The cleaning I do for my clients is what you might describe as plain, old fashioned, and no-nonsense; there's a world of difference between a duvet cover that has been straightened up and a table lamp shade positioned so that the seam faces the back, and arsing about making fancy shapes with dirty towels and toilet rolls. I want my clients to come home and feel that the place is clean, and not feel short-changed at paying me a not-insignificant amount of money to fold the loo roll...a couple of weeks of that and I know -I just know- I'd be getting messages saying "don't worry about the loo roll, could you use the time to wipe out the fridge / clean a window / any other task I wouldn't normally do on a regular clean".

I completely agree.

The next cleaner I had did all this on the first visit. When she went to do upstairs, I went round my lounge/kitchen etc putting everything back the way it was. I had to explain to her that I wanted my house cleaned, but not rearranged, so it looked like a ‘Live, Love, Laugh’ house.

Incognito1975 · 29/07/2025 20:17

I think it is extremely un professional to post photos of a clients home and wouldn't consider employing anyone who did so. I recently so an appalling photo of someone's filthy home plastered on Facebook and it was easily recognisable as someone's home.

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