In December last I thought the time had come to buy a new laptop. There is a major High Street Department store I trust, in Oxford Street. I have a shoulder impingement so can't carry, and am getting on a bit, added to which I don't know much about computers so I waited until my daughter could come with me to help choose. The ASUS laptop I chose wasn't in stock but needed to be picked up from my local associated supermarket. And I picked it up on January 2nd. My daughter set it up a few days later. It seemed fine. But I noticed that the hinge guard popped out if the screen was beyond a certain angle. In fact, when I looked at the laptop from the side, it looks as though the hinge isn't properly in line. I told daughter and she said it should be under warranty. I had a virus that hit me for 6 in February and I planned to take it back to Oxford Street hoping to exchange it, possibly for a sturdier model. But couldn't do this alone. Eventually, last week, after weekends of daughter not being available, I called the store and was told it was out of warranty - the warranty only lasted a month. I was kept an hour on the phone as the adviser kept asking me to hold as he spoke with his manager. As a 'concession' he agreed to take the laptop away for repair - but that I would have to save everything on it and he had no idea how long I'd be without a laptop. I spoke with some friends who know laptops and they said that they felt the laptop was sub-standard. But I can't really fight my corner and I can't last without a laptop. I complained but got nowhere. The laptop works so I suppose I'd just better live with it. But next time with electrical appliances, I'll use Curry's!!
Am my expectations unreasonable.