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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU to wish people would stop writing professional emails with Chat GPT?

278 replies

4pmfireworks · 25/11/2024 04:45

One of my managers writes absolutely everything with Chat GPT and as a result, all her emails are oddly formal and often get people's backs up. The tone is all wrong. I don't think she realises how badly she is coming across - and most of the team don't realise that the reason her communication is so lacking warmth and human touch is because she's telling AI what she wants to say.

She even once sent an email to me to let me know that "Marie Jones (your team leader) will advise you on this matter separately." Oh, THAT Marie Jones?! My team leader?! The one who I share an office with?! Thank God you included her surname and clarified her role or I would not have had a clue which Marie (the only one who works with us) you were talking about.

I've just had a general class update from my child's teacher that has been written with Chat GPT - I guess it saves time and I don't really blame him, but I do find it cringy. Once you spot it, it's so obvious. I would be embarrassed to send it.

I should add that I'm not always entirely sure why it's obviously written by AI. The adjectives are a bit off I think. And the sentence structure is recognisably formulaic and always rather longer than a human tends to write.

If you do this at work, you should know that some of the recipients know exactly what you're doing, and it doesn't look great.

OP posts:
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AuntyEntropy · 25/11/2024 09:30

CautiousLurker1 · 25/11/2024 09:23

NO, you are misapplying the meaning. You cannot have a brisk email, only a short or brusque one, or even one that has been written briskly by the writer. The email itself cannot be brisk. The email, a collection of words, is an inanimate object that cannot actively do anything, briskly or otherwise.

Well tell that to the dictionaries then. I'll carry on following them, you can stick with your own self-made metaphor-phobic useage.

Brefugee · 25/11/2024 09:30

why be disappointed that someone resigned with an AI letter? Who likes writing those things? I'd use Copilot (based on ChatGPT) for sure.

NewFriendlyLadybird · 25/11/2024 09:31

JustMyView13 · 25/11/2024 08:35

I would challenge you to learn more about what AI is truly capable of. You’d be impressed.

And your comment isn’t correct. Proficiency in Microsoft applications is now a prerequisite of all office jobs. Ability to use excel to write macro’s was once a sort after skill in some professions. The time will soon be upon us when AI use & understanding is a requirement of the best paying roles.

AI is indeed capable of many things and it’s going to transform, for example, clinical trials for new medicines and personalising all sorts of risks at scale.

Mindlessly rehashing a load of text is the least of its abilities and anyone who relies on that utility excessively is not going to get very far.

Being able to use tech is useful, but it’s a baseline when recruiting. There’s a certain set of ‘hard’ skills that you are looking for, but beyond that you are looking for a person with a load of ‘soft’ or human skills that will enable them to get on with people, lead teams, contribute to decision-making, and altogether help the organisation to function.

TubularBeIIs · 25/11/2024 09:32

CautiousLurker1 · 25/11/2024 09:23

NO, you are misapplying the meaning. You cannot have a brisk email, only a short or brusque one, or even one that has been written briskly by the writer. The email itself cannot be brisk. The email, a collection of words, is an inanimate object that cannot actively do anything, briskly or otherwise.

This.

Brefugee · 25/11/2024 09:32

we're training an AI at work. It is really astounding a) what it can learn and b) what its limitations are

SpidersAreShitheads · 25/11/2024 09:43

I’ve been a freelance copywriter for over 14 years. Until AI I was constantly turning clients away, and the industry was heaving with work.

Now, it’s like a wasteland.

There are a few non-AI writing jobs around but very few. And there’s a whole industry of copywriters scrapping for them.

As can be seen on this thread, lots of people don’t care about accuracy or quality. AI is reasonably accurate, fast, and free. And it’s good enough for many clients, even if it’s not brilliant.

I’m lucky in that I have longstanding clients but there is one who is a giant arse. I can’t quit because there’s nothing else out there. I’m stuck with being treated like shit and not paid on time because there are scant other options.

I’m OK for now but if I lose one of the contracts, I’ll be buggered. I can’t see it getting better, unfortunately.

NewFriendlyLadybird · 25/11/2024 09:44

CautiousLurker1 · 25/11/2024 08:54

Don’t worry - I have actually been guilty of saying brusque in the past until it was pointed out to me. Had just conflated several words. We often use words in informal writing (MN) that most of us get the sense of what they intended.

I’m a PhD creative writer/lecturer/editor - I would always underline brisk used in this manner and suggest an alternate word. It’s ambiguous in the way it’s often used and it’s better to choose more precise terms where possible. In this case, you might perform the actual act of writing ‘briskly’ (my ADHD teen does, pacing the room whilst writing her essays 🤣), but the message itself cannot be ‘brisk’, just ‘direct and to the point’. Complete derail, but the type of thing we lose 10mins over in a creative writing workshop with students!

Of course it can. Do you not encourage metaphor?

It probably explains why I can spot writing that comes from a creative writing course as easily as I can spot AI!

JustMyView13 · 25/11/2024 09:52

NewFriendlyLadybird · 25/11/2024 09:31

AI is indeed capable of many things and it’s going to transform, for example, clinical trials for new medicines and personalising all sorts of risks at scale.

Mindlessly rehashing a load of text is the least of its abilities and anyone who relies on that utility excessively is not going to get very far.

Being able to use tech is useful, but it’s a baseline when recruiting. There’s a certain set of ‘hard’ skills that you are looking for, but beyond that you are looking for a person with a load of ‘soft’ or human skills that will enable them to get on with people, lead teams, contribute to decision-making, and altogether help the organisation to function.

Largely I agree. But I’m saying I wouldn’t disregard an otherwise decent candidate because their covering letter shows signs of being written by AI.

AfterEightMints001 · 25/11/2024 09:53

SoftPlaySaturdays · 25/11/2024 06:40

But this is the exact sort of thing it's absolutely shit at. It doesn't research anything; it gives a response that looks like a researched answer to a question. It will make up facts, dates, scholars, references. It simply doesn't care as long as it looks "answery".

You'd have to check every single sentence individually for accuracy, plus probably rewording it too. I just don't see how it saves time.

There's endless threads on social media with librarians spending hours searching for rare out of print books only to find they are imaginary, because the person asking generated their reading list on AI.

Don't use it for anything factual that you don't already know about yourself, it just produces rubbish.

How would you rate this example :

Catastrophe Strikes Pompeii: Mount Vesuvius Erupts with Deadly Fury

By Lucius Valerius | Special Correspondent

Pompeii, Campania Region – In a tragic display of nature’s unrelenting power, Mount Vesuvius, a seemingly dormant volcano overlooking the Bay of Naples, erupted in catastrophic fashion yesterday, burying entire towns beneath volcanic ash and pyroclastic flows. The event, which has left untold devastation in its wake, occurred with terrifying suddenness, catching many off guard.

A Day of Horror Unfolds

Reports from surviving residents suggest that the eruption began in the early hours of the morning with a violent explosion. Witnesses described a towering plume of ash and smoke, rising miles into the sky and blotting out the sun. The cloud, shaped like a pine tree, heralded the beginning of an unthinkable disaster.

By mid-afternoon, the air was thick with falling pumice and ash, creating darkness as oppressive as night. Many fled their homes in panic, only to be met by surging pyroclastic flows—deadly clouds of superheated gas and debris—that swept down the mountain with lethal speed, obliterating everything in their path.

Pompeii and Herculaneum Engulfed

Initial reports indicate that the bustling towns of Pompeii and Herculaneum have suffered the worst. Pompeii, a thriving center of commerce and culture, was blanketed in ash, preserving streets, homes, and even citizens in eerie detail. Herculaneum, closer to the volcano, faced a different fate, consumed by rivers of molten lava and pyroclastic surges.

Survivors described a surreal scene of collapsing roofs, suffocating air, and desperate cries for help. “It was as if the gods themselves were angry,” said one man, who managed to escape with his family. “We could not breathe, and the heat was unbearable.”

Casualties and Destruction

Although it is too early to estimate the full toll, early accounts suggest that thousands may have perished in the disaster. Many were unable to escape the ashfall, while others succumbed to the toxic fumes or were crushed beneath collapsing structures.

Among the dead are families huddled together in their final moments, frozen in ash for eternity. This heart-wrenching discovery has brought tears even to seasoned rescuers.

A Region in Mourning

The eruption has left the Campania region reeling. Survivors are gathering in nearby towns and cities, where they seek shelter and solace. Roman authorities have dispatched emergency aid, and Emperor Titus has pledged support for recovery efforts. However, the scale of the devastation is unprecedented, and rebuilding efforts are expected to take years.

Philosophers and naturalists are already attempting to understand the causes of this calamity. Pliny the Elder, a renowned scholar, was reportedly killed while observing the eruption near the coast. His nephew, Pliny the Younger, has promised to document the event for future generations, calling it “a day that will live in infamy.”

A Stark Warning from Nature

The eruption of Mount Vesuvius serves as a grim reminder of the power of nature and the vulnerability of even the most advanced civilizations. Romans are left to ponder whether this catastrophe is a punishment from the gods or a natural phenomenon beyond human control.

As the ash settles and the fires die down, the true scope of the disaster will become clear. For now, the people of Rome mourn the lives lost and pray for the strength to rebuild.

Editor’s Note: For those with loved ones in the affected region, emergency shelters have been established in Naples and surrounding areas. Please contact local authorities for assistance.

BellissimoGecko · 25/11/2024 09:57

Then tell your boss! So she can decide what to do.

Jaehee · 25/11/2024 10:02

JustMyView13 · 25/11/2024 09:52

Largely I agree. But I’m saying I wouldn’t disregard an otherwise decent candidate because their covering letter shows signs of being written by AI.

I think automatically putting an application in the 'no' pile just because you think some of it contains AI is really shit.

It's very tough out there at the moment. Many perfectly good candidates are spending hours writing application after application and not even getting so much as a response. It's soul destroying. You can't blame people for turning to AI, either to save themselves hours of effort for no reward, or in the hope it will boost their chances of being shortlisted.

Ethylred · 25/11/2024 10:14

pinksquash13 · 25/11/2024 06:00

@Bjorkdidit it absolutely does. Say I'm writing a newspaper report about the eruption of Mount Vesuvius in 79AD. It would take me ages to research, structure and then write it. Chat gpt does it in seconds and yes I make edits but I find it's pretty good. I don't need to to be 100% accurate as I'm teaching 9 year olds writing skills mostly. So I guess that helps. I don't find it oddly worded but I can change bits I don't like.

Using Chat GPT to teach writing skills ... really?

NewFriendlyLadybird · 25/11/2024 10:25

AfterEightMints001 · 25/11/2024 09:53

How would you rate this example :

Catastrophe Strikes Pompeii: Mount Vesuvius Erupts with Deadly Fury

By Lucius Valerius | Special Correspondent

Pompeii, Campania Region – In a tragic display of nature’s unrelenting power, Mount Vesuvius, a seemingly dormant volcano overlooking the Bay of Naples, erupted in catastrophic fashion yesterday, burying entire towns beneath volcanic ash and pyroclastic flows. The event, which has left untold devastation in its wake, occurred with terrifying suddenness, catching many off guard.

A Day of Horror Unfolds

Reports from surviving residents suggest that the eruption began in the early hours of the morning with a violent explosion. Witnesses described a towering plume of ash and smoke, rising miles into the sky and blotting out the sun. The cloud, shaped like a pine tree, heralded the beginning of an unthinkable disaster.

By mid-afternoon, the air was thick with falling pumice and ash, creating darkness as oppressive as night. Many fled their homes in panic, only to be met by surging pyroclastic flows—deadly clouds of superheated gas and debris—that swept down the mountain with lethal speed, obliterating everything in their path.

Pompeii and Herculaneum Engulfed

Initial reports indicate that the bustling towns of Pompeii and Herculaneum have suffered the worst. Pompeii, a thriving center of commerce and culture, was blanketed in ash, preserving streets, homes, and even citizens in eerie detail. Herculaneum, closer to the volcano, faced a different fate, consumed by rivers of molten lava and pyroclastic surges.

Survivors described a surreal scene of collapsing roofs, suffocating air, and desperate cries for help. “It was as if the gods themselves were angry,” said one man, who managed to escape with his family. “We could not breathe, and the heat was unbearable.”

Casualties and Destruction

Although it is too early to estimate the full toll, early accounts suggest that thousands may have perished in the disaster. Many were unable to escape the ashfall, while others succumbed to the toxic fumes or were crushed beneath collapsing structures.

Among the dead are families huddled together in their final moments, frozen in ash for eternity. This heart-wrenching discovery has brought tears even to seasoned rescuers.

A Region in Mourning

The eruption has left the Campania region reeling. Survivors are gathering in nearby towns and cities, where they seek shelter and solace. Roman authorities have dispatched emergency aid, and Emperor Titus has pledged support for recovery efforts. However, the scale of the devastation is unprecedented, and rebuilding efforts are expected to take years.

Philosophers and naturalists are already attempting to understand the causes of this calamity. Pliny the Elder, a renowned scholar, was reportedly killed while observing the eruption near the coast. His nephew, Pliny the Younger, has promised to document the event for future generations, calling it “a day that will live in infamy.”

A Stark Warning from Nature

The eruption of Mount Vesuvius serves as a grim reminder of the power of nature and the vulnerability of even the most advanced civilizations. Romans are left to ponder whether this catastrophe is a punishment from the gods or a natural phenomenon beyond human control.

As the ash settles and the fires die down, the true scope of the disaster will become clear. For now, the people of Rome mourn the lives lost and pray for the strength to rebuild.

Editor’s Note: For those with loved ones in the affected region, emergency shelters have been established in Naples and surrounding areas. Please contact local authorities for assistance.

Edited

It’s over-written for a press article.
It includes things that were only known about after excavation, centuries later.
And it attributes FDR’s quote about Pearl Harbour to Pliny the Younger!

That’s for starters.

taxguru · 25/11/2024 10:29

GreenTeaLikesMe · 25/11/2024 09:03

Honestly, this kind of thing is the reason why it would be better if UK schools had proper textbooks and workbooks, like many other countries do.

I think it's absolutely shocking that a teacher can't be bothered about the accuracy of the content she is teaching. Is that also what you teach the kids in your class - that content, accuracy and fact checking don't matter? That you just type in a few words and let a bot scrape up and regurgitate a bunch of internet matter?

Edited

I agree fully. Really dangerous path to go down for teachers to "teach" things which aren't actually correct nor factual.

CautiousLurker1 · 25/11/2024 10:31

NewFriendlyLadybird · 25/11/2024 09:44

Of course it can. Do you not encourage metaphor?

It probably explains why I can spot writing that comes from a creative writing course as easily as I can spot AI!

‘A brisk email’ is not a metaphor, though, is it? ’A cutting email’ would be, however, or ‘the words of the email flowed across the page like a water in a briskly running stream’, would be a simile.

… and in creative writing terms, no, actually publishers, editors and academic courses aren’t terribly fond of over-yolking either literary device in contemporary writing as it happens. The focus is on saying precisely what you mean in as few words as possible and voiding purple prose. In fact overuse is often one of the key indicators that AI has been used in prose. So there is that, I suppose.

GrammarTeacher · 25/11/2024 10:32

NewFriendlyLadybird · 25/11/2024 10:25

It’s over-written for a press article.
It includes things that were only known about after excavation, centuries later.
And it attributes FDR’s quote about Pearl Harbour to Pliny the Younger!

That’s for starters.

Hugely over written. Modifies just about every noun in an over the top fashion.
Doesn't read like a newspaper at all.
But then, who reads proper print newspapers anymore...

Bearbookagainandagain · 25/11/2024 10:37

They are not using chatGPT, they are using their in-app version of a gen AI (which can be based on version of chatGPT but isn't as good).

I use it too but the in-app version need serious editing. Our head of IT sent me an email written with Microsoft Copilot last week, seemingly to decline a meeting invite that day he had previously accepted... Except that nowhere in the email did he actually told me he wasn't going to join the meeting, or did he clearly asked to reschedule, I had to guess the underlying message and still joined the meeting just in case. I guess he had asked AI to inform me WHY he couldn't join anymore, rather than to TELL me he couldn't join...

ShinyPebble32 · 25/11/2024 10:41

Bjorkdidit · 25/11/2024 07:57

Well you would say that wouldn't you? Wink

Pardon? Do you think I’m chat GPT? 😂

DogInATent · 25/11/2024 10:42

ChatGPT and other AI LLMs have their uses, the problems are the misuse and that prompt writing is still an underappreciated and untaught skill.

I need to generate several articles a week for marketing purposes. I have prompts that will generate 20+ possible themes for an audience in a few seconds. It's really easy to pick out a few that I think look interesting enough to write about. Enter a second prompt that will structure the article for me. I still rewrite the entire article into something more human and to include specific examples or case studies relevant to us - but I've dealt with the blank page problem before my first coffee has cooled.

I feel sorry for Digital Marketers, because this is something we once hired an agency to help us with - and quite frankly, using AI is 1,000x more effective in our line of work where we're selling a knowledge, experience and skill based service B2B.

SerendipityJane · 25/11/2024 10:43

Long may it continue. Just another way to help navigate life and people.

A ChatGPT letter and pronouns is a little akin to two cherries on a fruit machine.

GretaSweettoothScourge · 25/11/2024 10:54

Ethylred · 25/11/2024 10:14

Using Chat GPT to teach writing skills ... really?

we why not, after all its just enhanced human skills

DogInATent · 25/11/2024 10:55

@AfterEightMints001 Poorly.
Several ChatGPT-isms in the phrasing. But if you remove those the general degree of over-writing does reflect modern low standards of local paper journalism.

GretaSweettoothScourge · 25/11/2024 10:56

JustMyView13 · 25/11/2024 09:52

Largely I agree. But I’m saying I wouldn’t disregard an otherwise decent candidate because their covering letter shows signs of being written by AI.

Excatly, its like disregarding a person because they didnt wear the right suit or brand etc

GretaSweettoothScourge · 25/11/2024 10:58

DogInATent · 25/11/2024 10:55

@AfterEightMints001 Poorly.
Several ChatGPT-isms in the phrasing. But if you remove those the general degree of over-writing does reflect modern low standards of local paper journalism.

I think these days majority of people just want instant news rather than full details and more academic writing

DogInATent · 25/11/2024 11:07

SpidersAreShitheads · 25/11/2024 09:43

I’ve been a freelance copywriter for over 14 years. Until AI I was constantly turning clients away, and the industry was heaving with work.

Now, it’s like a wasteland.

There are a few non-AI writing jobs around but very few. And there’s a whole industry of copywriters scrapping for them.

As can be seen on this thread, lots of people don’t care about accuracy or quality. AI is reasonably accurate, fast, and free. And it’s good enough for many clients, even if it’s not brilliant.

I’m lucky in that I have longstanding clients but there is one who is a giant arse. I can’t quit because there’s nothing else out there. I’m stuck with being treated like shit and not paid on time because there are scant other options.

I’m OK for now but if I lose one of the contracts, I’ll be buggered. I can’t see it getting better, unfortunately.

A good copywriter could be what's needed to keep digital marketing afloat for technical/specialist sectors.

As I mentioned in a previous reply, we've ditched two digital marketing agencies because they couldn't write copy for our services and our market. Using AI has reduced the workload of writing for ourselves by 80%, and we don't need an agency to act as a post scheduler. But I have colleagues that still baulk at the remaining 20% and would choose a copywriter if we found one that could write about our services convincingly.

I know we're not the only organisation that's gone down the same path, for the same reasons. There's very little out there that combines good technical/sector copywriting with digital marketing expertise.

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