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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Tutoring company apparently going bust…

36 replies

NellesVilla · 06/12/2022 23:12

Wasn’t sure where else to post for advice from knowledgeable person, so here goes…

Recently started working for well-known tutoring company as a tutor (surprisingly enough!). This company is known for getting clients to pay upfront so they- the company- are always quids in and not owed monies or so I thought.

Firstly, one of my temporary students recently said that they’d not taken payment from them. At all. V odd.

Then cut to yesterday- us tutors received an email from a client (a school) that basically said the company had told them they were no longer providing tutors and all invoices had to be paid ASAP. No work for us: all cancelled. INFORMED BY CLIENT, NOT tutoring company!

Today I emailed and called the tutoring company several times. No reply to email; phone call disconnects immediately. I have emailed other tutors that were cc’d in to email but again, no reply as of yet.

I’m not personally owed much money (payday was last week, thank fuck), but others will be.

Biggest issue and mora dilemma: so it looks like they’ve ceased trading but where does this leave my responsibility to my current clients through them? The ones who have paid upfront? I have a couple of lovely regulars who I believe have paid several lessons upfront. Wtf do I do? Do I go still and not get paid? Or do I leave them to fight for their cash?

What would you do? I don’t want to leave them high and dry but I can’t afford to work for free. The travel time and expense is already high, yet I don’t want the guilt of knowing they’ve paid upfront for…nothing.

And yes, if this matter is not resolved I will name and shame on here, Facebook and Twitter.

OP posts:
NellesVilla · 07/12/2022 00:34

Hi @cathcath2 ; I agree on your point and will contact them tomorrow. Such a mess and I’m really disappointed with the sweet administrator that I had built up a lovely working relationship with. Not to let us know but to leave us to hear from a client instead. Bad form.

Will update when I get a response. Thanks for helpful suggestions.

OP posts:
ilovesooty · 07/12/2022 00:40

gleegeek · 07/12/2022 00:24

Would there be insurance/legal issues tutoring when the company has gone bust? What would happen if somehow a student got injured or accused you of some crime while you were in their house?
I think I'd have to be entirely honest with them about what you think has happened and wait for clarity. They might be happy to continue as private students paying you direct once you know what's going on.

She would need to take out appropriate professional insurance before delivering tuition to them.

LonginesPrime · 07/12/2022 00:45

The sweet administrator might not have been told they're out of a job yet either..

mummyh2016 · 07/12/2022 01:09

Keyansier · 06/12/2022 23:53

And how is any of that the paying students faults @WeepingSomnambulist ?

And how is it OPs fault?
If you booked a package holiday and the company went bust would you expect the hotel to offer you a free stay?

Heavyraindropsarefallingonmyhead · 07/12/2022 01:14

Keyansier · 06/12/2022 23:21

To leave the students who have legitimately paid out of pocket just to prove a point to the company that ripped you off is appalling. I can't believe you're even considering this. Bad form.

If you order something to collect from argos and pay up front, and then by the time it comes into stock they have gone bust do you expect the staff to continue working there for free to open the store up so you can collect your item?

The OP has lost an income. Unfortunately for her pupils her focus needs to be generating a new income. That's not appalling or bad form. Appalling and bad form would be expecting someone to go without an income, especially in the middle of a cost of living crisis, to rectify a situation that isn't her fault or her responsibility.

Wakk · 07/12/2022 01:15

What company is this?

MMAMPWGHAP · 07/12/2022 01:33

They may be able to recoup money if paid on credit card.

ClaryFairchild · 07/12/2022 01:36

I assume the company takes a cut of the fee. So if you contact students and offer them your services direct at your standard fee (or slightly higher to take into account any insurance required) they would likely be paying less than they were. Over time they would then hopefully break even, or be financially ahead.

123woop · 07/12/2022 15:39

I ran a PR and marketing business years ago and it was contracted for our employees that even in the event we went bust, they wouldn't be allowed to work with clients (this is a fairly standard legal practice in the UK especially in lines of work where there are lots of 'freelancers'). It would be worth you looking at the legal side?
Out of interest, if you can say, what company is this?

NellesVilla · 07/12/2022 16:34

Update: company has definitely gone bust. I have spoken to students and they want to break until the new year anyway, then we will discuss again then. One of the students has actually recommended me for another online tutoring post which could work well as I will be house-sitting in Bath over Xmas.

OP posts:
NellesVilla · 07/12/2022 16:36

And thanks again to all who offered advice. I am an anxious, melodramatic person and this really did help 💐

OP posts:
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