Meet the Other Phone. Protection built in.

Meet the Other Phone.
Protection built in.

Buy now

Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

10% gratuity added to bill

739 replies

Byz · 24/10/2022 14:19

AIBU to be annoyed by a 10% gratuity charge being automatically added to my bill at a restaurant?

Seafood restaurant in the North East, a little town, not a city.

For four of us our bill came to about £230 and a £23 tip was automatically added to the bill. It did state at the bottom of the menu an optional charge would be added but they didn't ask me before actually adding it.
When the waitress brought the bill over she reminded us about the gratuity and said she would remove it if we prefer but I think I should have been asked if I wanted it adding in the first place. It was quite embarrassing to ask for it to be removed. She was polite about it but did seem a bit surprised.

Food was good, service was good and I would have left £10 but it soured the evening a bit so I left nothing. I don't think tips should be expected in this country.

OP posts:
Jota67 · 24/10/2022 17:29

God you are miserable! I am quite happy to pay the standard 10% as that is what I would tip for good service anyway.

Poor waitress

Worriedddd · 24/10/2022 17:30

MidnightMeltdown · 24/10/2022 17:24

To be fair on the OP, I think that this is possibly a regional thing. It might be common in London/south east, but I live in the north, eat out approx 3 times a month, and I would say that it's very rare to have a service charge added to the bill.

I also live in the north and tipping isn't a massive deal even for fine dining.

Jota67 · 24/10/2022 17:32

And I live in Scotland further North than you so it's not a London thing.

It's a decent thing to tip your server if service is good.

DWMoosmum · 24/10/2022 17:33

Always ask for the service charge to be removed and then pay the waitress/waiter to make sure they get the tip and not the restaurant.

Namechangeoctober22 · 24/10/2022 17:38

Unicorn2022 · 24/10/2022 14:37

I usually do pay the service charge unless the service is really bad, but I think restaurants should just charge the correct amount and not add a service charge. People here saying that the waitress would have been on her toes working hard serving the OP - she gets paid by the hour for for doing that so unless she is going over and above, why should she be given an extra £23 for one table of four people. I know she's likely on minimum wage but so are the staff in my DS's nursery and they work like trojans all week without being able to receive a single tip. I guess I'm saying that it doesn't seem fair to single out certain professions like hospitality, hairdressers and cabs to expect tips but other professions to receive basic salary. I'd rather everyone was paid fairly.

This

drpet49 · 24/10/2022 17:40

Jota67 · 24/10/2022 17:29

God you are miserable! I am quite happy to pay the standard 10% as that is what I would tip for good service anyway.

Poor waitress

You are a mug.

tenbob · 24/10/2022 17:40

ClocksGoingBackwards · 24/10/2022 16:27

Well thats the point isn’t it? They aren’t displaying an exact price for everything. They’re displaying a price and putting a percentage on top for actually serving you the thing you’re paying for.

Tips should always be optional otherwise they stop being tips and become part of the charge. Tips are supposed to be in recognition of service that surpasses basic expectations, not something that is automatically assumed a customer will want to pay.

Its greedy for restaurants to automatically add the tip because it isn’t unheard of for them to take tips and then split them (sometimes unfairly) and even if they do share tips in a way they think is fair, it’s not their choice to make when it comes to something they acknowledge is discretionary.

Did you miss the bit where OP said the menu stated that a 10% service charge would be added?

or are you unable to work out what 10% of a price is..?

MidnightMeltdown · 24/10/2022 17:43

Devoutspoken · 24/10/2022 15:31

If you think 23 quid is to much why not go to cheaper restaurant, where the bill would be smaller over all, it's a bit mean and petty

Does that make sense though? Do staff in cheaper restaurants work less hard than staff in more expensive restaurants?

I would tip the same regardless. It doesn't need to be a particular percentage of the bill.

BovrilonToast · 24/10/2022 17:43

Lilithslove · 24/10/2022 14:27

I find it appalling that people who are happy to spend £230 on a meal begrudge someone on minimum wage a tip for good service. It's pretty disgusting that you decided not to tip on the basis of something that the waitress had no control over when she had given you good service.

I am guessing that you are in the fortunate position of never having had to work for minimum wage in the hospitality industry.

⬆️⬆️⬆️ this.

mummyh2016 · 24/10/2022 17:46

The more I read your posts OP the more unreasonable you are coming across. It started from you didn't leave her a tip because you were annoyed about the 10% thing and now it's you didn't leave her a tip because the service was bad. Which is it? You're clutching at straws.

Batshittery · 24/10/2022 17:49

You ending up sounding very petty OP complaining about waiting 15mins for cocktails. You originally said that the food and service were very good, so it was really off not to leave any tip

Byz · 24/10/2022 17:51

mummyh2016 · 24/10/2022 17:46

The more I read your posts OP the more unreasonable you are coming across. It started from you didn't leave her a tip because you were annoyed about the 10% thing and now it's you didn't leave her a tip because the service was bad. Which is it? You're clutching at straws.

I started thinking about all the ways she could have earned the 10% and it made me realise that she made too many mistakes and wasn't actually that good.

Especially if the tip was entirely hers. I might have left something if the chefs got a share.

OP posts:
Georgyporky · 24/10/2022 17:52

What a mean & nasty thing to do.

It's standard practice to add between 10-15%to the bill.
I always check whether management take a cut. If it doesn't all go to the tronc, l leave cash instead.

9thlife · 24/10/2022 17:53

Byz · 24/10/2022 16:44

We saw her at the bar, doing that stupid fancy shaking thing, messing about with the bartender, so definitely her fault. It was only 4 espresso martinis, waited about 15 minutes for them.

The place was full but mostly couples and only has 12 tables anyway. No reason we should have had to wait. Maybe she should have chatted less or focused on us more to earn that 10%.

The more I think about it, I know I'm not being unreasonable. I'm annoyed and I've just received an email from the booking site to review the restaurant so definitely going to mention it.

Wow, it gets worse every comment.
horrible comments about her, and you didn’t leave any tip.
don’t go back there and really, rethink your attitude, as these comments do not paint you in a very good light.

L0bstersLass · 24/10/2022 17:53

Byz · 24/10/2022 16:44

We saw her at the bar, doing that stupid fancy shaking thing, messing about with the bartender, so definitely her fault. It was only 4 espresso martinis, waited about 15 minutes for them.

The place was full but mostly couples and only has 12 tables anyway. No reason we should have had to wait. Maybe she should have chatted less or focused on us more to earn that 10%.

The more I think about it, I know I'm not being unreasonable. I'm annoyed and I've just received an email from the booking site to review the restaurant so definitely going to mention it.

Vile behaviour.
Removing the tip is just lacks class, but posting negative comments on-line when you didn't give any feedback to the restaurant while you were there is beyond the pale and makes it very clear what kind of person you are.
Not only did you childishly withdraw the paltry £10 you'd considered tipping, due to disagreeing with her employer's policy, you're now going to harm the reputation of the restaurant and potentially get her into trouble with her boss.

You surprise me that you're from the north-east as everyone I know from that part of the country is warm-hearted.

9thlife · 24/10/2022 17:53

Wow, it gets
worse every comment.
horrible comments about her, and you didn’t leave any tip.
don’t go back there and really, rethink your attitude, as these comments do not paint you in a very good light.

9thlife · 24/10/2022 17:54

Wow, it gets
worse every comment.
horrible comments about her, and you didn’t leave any tip.
don’t go back there and really, rethink your attitude, as these comments do not paint you in a very good light

limitedperiodonly · 24/10/2022 17:55

"I would have left something - not the whole tip but less than half of it - but someone asked and broke the magic spell so I didn't"

and "no one in the North has ever tipped ever which doesn't explain why I was in the North East and the waitress clearly expected one and she wasn't a daft Southerner and neither are we but don't point that out to me because I can't explain it."

"If only there were restaurants where I could go in and get all the stuff out of the cupboards and cook it and put in on plates and eat it on my lap in front of the telly and leave the washing up in the sink until morning I'd go to them. I know that's just like being at home but sometimes I like to go out and behave like a tightfisted twat."

Hahahahahahahahahahahahahahahahahahahahahahahahahaetc.

WeBuiltThisBuffetOnSausageRoll · 24/10/2022 17:56

You soured the waitress' day too. You should have just paid it!

It absolutely shouldn’t be up to the waitress to take the flak, and nobody should be rude; but the whole ‘optional’ is very clearly based on making it extremely awkward and embarrassing to have to ask for it to be removed.

Goodness, I’d see 10% as low these days.

Why ‘these days’? Surely, as prices go up with inflation, 10% will come to more as well?

And people keep referring to the waitress being on NMW. But we have no idea how much the OP earns either. Maybe she and her party are on NMW and saved up for this meal for ages. Why should one low paid worker feel obliged to tip another?

This. Tipping waiting staff harks back to the time of condescending Lord & Lady Bountiful throwing a few pennies at the plebs who have to serve them. In modern times, there’s often a lot more equality in who can afford to eat out and it isn’t just the rich. Even waiting staff can often afford to eat out sometimes as well. Moreover, basing the expected tip on the amount spent (is it harder to serve a £200 bottle of wine than a £20 bottle?) just underlines this outdated view that it isn’t actually based on service given or received but the supposed wealthy subbing the poor.

It's such a shame this tipping nonsense seems to have crept over from the US. I'll feel obliged to tip restaurant staff when it becomes normal to tip those in the caring industry, who (imo) have a much tougher job. It's bizarre that waiting staff can earn so much.

Yes. People saying ‘don’t go to a restaurant in the US’ are comparing apples with oranges. They have their own (rather odd, imho, but it’s their culture and what they prefer) system whereby you pay the restaurant for the food and the wages of the server separately, instead of an all-in bill as is more common in the UK, where staff legally earn at least NMW anyway.

It’s having your cake and eating it to expect US-style expected big tips but also expecting a basic wage as well.

I think people who don’t tip should have to work a double split in a restaurant booked full of parties of 8+

This. It’s a bloody exhausting job, emotionally and physically

So are lots of jobs. It’s great if you can get paid for doing something you love, but that’s not the norm for the vast majority. Would you really tell a carer on NMW trying to look after a patient with dementia who’s swearing at them, threatening violence and smearing their own poo everywhere that “at least you aren’t having to remember who ordered which meal and co-ordinate taking their plates to them”.

to everyone saying well it's up to the employer to pay more, just remember that WILL be reflected in your bills and then you will moan even more.

I can’t speak for others, but this is exactly what I would prefer. Despite the widespread ‘tightwad’ accusations, I’m happy to pay the prices that the restaurant are charging – I just want a transparent price list to enable me to decide whether or not to eat there. I realise that the prices would be significantly higher if they were essentially reframing the slapdash tipping culture - including basing it on a percentage of prices, which is senseless unless we actively want to perpetuate the idea that restaurants are only for the rich, who must arbitrarily sub the poor people whose place is firmly on the serving side.

If my garage gives me a price for a repair, they state the full price that I will have to pay them for me to drive away with the job done. Firstly, they don’t just give me the price just for the part and then spring the cost of labour on me later; secondly, they charge labour costs based on how much actual labour a job will take, rather than adding a huge bonus for a very expensive part that takes very little time to put into place (whilst, bizarrely, expecting next to nothing for replacing a very tricky screw that they have to remove half of the engine to access).

I'm happy to pay the price required (or otherwise do without the goods or service) - I just don't think it's unreasonable to be told upfront what those prices are.

catsonahottinroof · 24/10/2022 17:57

It's not common in my area to add tips automatically to the bill, and it annoys me when restaurants do it. I'd be doubtful if the tip would be going to the individual waitress anyway when it's added on like that.
I agree leaving a tip is a nice thing to do, especially if you're out with a big party, but I wish restaurants would just price their menus however they need to in order to make a profit.

IndiGlowie · 24/10/2022 17:57

I bet the restaurants keep that service charge and nothing goes to the staff

L0bstersLass · 24/10/2022 17:58

Byz · 24/10/2022 17:51

I started thinking about all the ways she could have earned the 10% and it made me realise that she made too many mistakes and wasn't actually that good.

Especially if the tip was entirely hers. I might have left something if the chefs got a share.

No you wouldn't have done as you haven't got a clue if the chefs got a share or not. You're just trying to justify your crappy behaviour.
Dreadful.

Untitledsquatboulder · 24/10/2022 18:00

Tighter.than.a.gnat's.chuff.

You don't cone out of this well OP, maybe not a story to repeat to anyone.

GreenWheat · 24/10/2022 18:00

Byz · 24/10/2022 17:51

I started thinking about all the ways she could have earned the 10% and it made me realise that she made too many mistakes and wasn't actually that good.

Especially if the tip was entirely hers. I might have left something if the chefs got a share.

The way you're desperately trying to dream up trivial reasons not to tip is really tiresome. So many people do this to justify their tight fistedness.

MidnightMeltdown · 24/10/2022 18:00

Codfishermen · 24/10/2022 16:01

You are mean OP and so is everyone else on this thread moaning about tipping and saying things like 'where does it end?' It's been customary in this country for a VERY long time. If service is bad of course you have the option to opt out but to leave a waiter nothing because you have only just come across a common practice that helps keeps people's heads above water is supertight

I'm not sure that I'd agree with that. I grew up in the south east and it was normal to tip. When I moved up north, I was surprised that many people didn't tip, or would tip much less.

I think in London tipping is more the norm because a) people earn more, and b) there are a lot of tourists from countries where tipping is expected.

This seems to have led to an expectation in London/SE that you should tip a certain percentage, as you would America (where servers earn below minimum wage), but I don't think that this is necessarily the same in all parts of the uk.