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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU building insurance should cover a broken garden wall

45 replies

user1471427614 · 18/03/2022 16:51

My rear garden wall was knocked over during the storms. Around 4 meters of 6ftcwall has been damaged.

I have waited 2 weeks a surgery from the insurance company to round to say it's not covered...wrong type of bricks.

I've never made a claim before so have no experience in claims. Am I being unreasonable to think this is exactly what I have been paying my insurance for years for. Any advice please

AIBU building insurance should cover a broken garden wall
AIBU building insurance should cover a broken garden wall
AIBU building insurance should cover a broken garden wall
OP posts:
user1471427614 · 18/03/2022 21:41

Sorry I didnt realise that a wall isnt a wall the policy says that fences and gates arent covered. This isnt a fence or gate

OP posts:
Notjustanymum · 18/03/2022 22:22

Normal house insurance covers fire, explosions, lightning, earthquake, storms and flood excluding gates, hedges and fences. So your garden wall should be covered. However, you should check your insurance schedule in case the bas*ards have re-worded it to escape liability.
The Government are complicit in any and all such cheap tricks, since they started claiming tax on all insurance premiums so have little interest in making sure that insurers provide fair cover… as long as they get their cut, they don’t care!

user1471427614 · 18/03/2022 22:58

Thanks notjustanymum

OP posts:
TheLette · 18/03/2022 23:10

Tbh I think insurance is a terrible scam. We just get the cheapest one with the max excess. I'd only ever think to claim on it if my whole house burnt down or something similarly disastrous and even then I imagine the insurer would try to wriggle out of it.

Be careful too because your premium will probably go up next year simply because you tried to claim. My premium once went up because I called up enquiring as to where I might find information in the policy about a particular type of loss! They decided to class that as a "claim" even though I didn't even make a claim, I just wanted to know if someone was or was not covered by the policy. Apparently had I spoken to a different department the outcome would have been different. Absolute scam.

Runnerduck34 · 19/03/2022 07:56

It's rubbish insurance doesn't include garden walls , I claimed for roof tiles after the storm and when I phoned the recorded message said you cant claim for damage to fences and boundaries so I wonder if is standard small print, very frustrating though! The wall is similar to many in the town where I grew up in the 80s, the type of decorative brick is/ was common and as secure as any other type of brick.

BeautifulGreenEyes · 19/03/2022 11:01

@TheLette

Tbh I think insurance is a terrible scam. We just get the cheapest one with the max excess. I'd only ever think to claim on it if my whole house burnt down or something similarly disastrous and even then I imagine the insurer would try to wriggle out of it.

Be careful too because your premium will probably go up next year simply because you tried to claim. My premium once went up because I called up enquiring as to where I might find information in the policy about a particular type of loss! They decided to class that as a "claim" even though I didn't even make a claim, I just wanted to know if someone was or was not covered by the policy. Apparently had I spoken to a different department the outcome would have been different. Absolute scam.

I agree. Insurance really IS a scam that only ever works in favour of the insurance company. It's rarely good for the customer. Our rabbit had a problem with her leg some 3 or 4 years ago, and was limping. The vet said she has an abscess and needs surgery to have it removed.

I rang the insurance company and said I may need to claim on the pet insurance and asked them what the 'excess' is as I couldn't remember. She said £150 excess.

The treatment cost £250. I decided to just pay it and not claim. Wasn't worth it, to have a claim on there for £100.

When our insurance quote came through it had DOUBLED! Shock I rang and ask 'WTF?' I was told it was because I had made a claim! Hmm I didn't! And I explained how I had only asked what the excess was! They dropped it back down, but not before I questioned it!

@Runnerduck34

It's rubbish insurance doesn't include garden walls , I claimed for roof tiles after the storm and when I phoned the recorded message said you cant claim for damage to fences and boundaries so I wonder if is standard small print, very frustrating though!

Agree with this too. SO many people claimed after the massive storm of the late 1980s, that all the insurance companies refused to insure any properties if they had any trees within 30 feet of their property. SOME people had them outside on council-owned land and there was nothing they could do about them.

So eventually they did policies that excluded any damage done by trees! Hmm

Then eventually they phased out fences, sheds, and garden walls. (Because people kept claiming for them after storms.) They really don't like paying out do they? Hmm LOVE to take peoples money but don't like paying out!

Same with pet insurance, most of the policies exclude anything expensive. Eyes, teeth, long-term healthcare (eg they will pay out for epilepsy and diabetes meds, but only for the first year...)

As the poster above said, it's as a scam.

Longdistance · 19/03/2022 11:13

Those decorative bricks are not meant to be together like that. It’s lucky no one was injured or killed.

SilverHairedCat · 19/03/2022 11:26

Insurance is not a scam. We got a new kitchen last year after a water leak from the bathroom - the pipe to a tap exploded. We're about to get the garden landscaped and the fencing replaced after a huge underground water leak causing the ground to subside. All on the home insurance.

I've had cars repaired, a handbag replaced, phones replaced or repaired....

If you haven't bothered to check the excess or cover on a policy, then that's on you. If they don't suit you, only you are responsible for picking an inappropriate policy, not them for selling it to you.

BeautifulGreenEyes · 19/03/2022 11:57

@SilverHairedCat

Insurance is not a scam. We got a new kitchen last year after a water leak from the bathroom - the pipe to a tap exploded. We're about to get the garden landscaped and the fencing replaced after a huge underground water leak causing the ground to subside. All on the home insurance.

I've had cars repaired, a handbag replaced, phones replaced or repaired....

If you haven't bothered to check the excess or cover on a policy, then that's on you. If they don't suit you, only you are responsible for picking an inappropriate policy, not them for selling it to you.

@SilverHairedCat

Please do enlighten us all with the name of your insurance company, because I am changing INSTANTLY to this company that is paying for your garden to be landscaped after an underground leak, that paid for an entire new kitchen after a leak from the bathroom, and that pays for lost or damaged mobile phones (I have NEVER managed to get mobiles on any home insurance.)

Also pays for cars to be repaired and handbags to be replaced all on the home insurance...

So please tell us the name of the insurance company. There's no reason to not tell us, as there's no WAY it can identify you.

If you don't I can only surmise your post is all hot air. ^

BeautifulGreenEyes · 19/03/2022 12:10

@SilverHairedCat That insurance company name please?

SilverHairedCat · 19/03/2022 12:32

Nationwide home insurance for the bathroom and garden.

Lloyds Bank account-linked policy for the handbag and one phone.

Protect My Bubble for phones.

Aviva for car insurance.

Obviously all claims went through the normal and appropriate process of claims handling and assessment.

My cat was with Healthy Pets and I'm submitting my final claim after her death for the emergency treatment before she died.

My dogs are with Argos Pet Insurance.

No idea why you're all so het up. I spend a lot of time reading the small print, checking policy wording, taking the smallest excess payment in lieu of higher monthly payments where it suits me.

The kitchen was a bonus - the ceiling was asbestos so had to be removed to be replaced, could not be repaired. Enabling works for this process required the removal of the tallest cupboard housing the fridge freezer, and the cooker hood. The cupboard, being over 20yrs old, fell apart in the hands of the workers as they took it out. It was a VERY old but bespoke kitchen so none of the cupboards were standard sizes.

A matching set clause in the policy (check your small print) meant we had a full kitchen, as removal of the old cupboards meant we also got a new worktop, tiles and floor. I paid separately for a new hob and a new sink to be installed instead of putting back in the ancient ones.

We chose a good policy, not the cheapest one, and this was the outcome.

The garden leak lost over 1ton of water per day for months. We only found out when our bill arrived (metered water). Repairs were via the home insurance policy again. The garden was dug up to get to it. We await the remedial work which is landscaping to flatten it again. Garden is only about 3m x 3m square. The fencing has to come down to get the equipment in and is not likely to survive this process, therefore a new fence and fence posts will be installed. If the old panels survive, they'll go back up but it's unlikely given their age and brittle condition.

CrabLegs · 19/03/2022 12:36

My mum has also just got a whole new kitchen and the flooring replaced in her entire downstairs as it is the same flooring throughout after a pipe leaked inside of the wall.

And they paid for her to move into an air bnb whole it was being done.

Her insurance is with the co-op.

Hawkins001 · 19/03/2022 12:41

This reply has been deleted

Message withdrawn at poster's request.

Hawkins001 · 19/03/2022 12:47

@user1471427614

Sorry I didnt realise that a wall isnt a wall the policy says that fences and gates arent covered. This isnt a fence or gate
Looking at the photos it's like a Lego block type design, to me a wall would be made up with bricks ect rather than those decorative blocks, it's usually how it's defined by insurance company that makes the difference. All the best op
JellyfishandShells · 19/03/2022 12:54

@hennaoj

Isn't the actual brick part the boundary? Those concrete things are from the 1970's/80's (I personally think they are awful).
I remember my father building a patio in the 80s and making those concrete things out of a purchased form and a large bag of concrete. They were just for making a low level decorative edge - very fashionable for a brief time but they had zero structural integrity.

My mother, the gardener, didn’t much like them and trained creepers over them and removed them entirely after my father died.

Itloggedmeoutagain · 19/03/2022 12:57

#####Tbh I think insurance is a terrible scam. We just get the cheapest one with the max excess. I'd only ever think to claim on it if my whole house burnt down or something similarly disastrous and even then I imagine the insurer would try to wriggle out of it.######

Inurance is not a scam. It is your responsibility to check what you're insured for and what the excess is. If what you're claiming for isn't what you're covered for then they won't pay out. If you assumed you were covered and you're not then that's not their fault.

BeautifulGreenEyes · 20/03/2022 10:58

@SilverHairedCat

In your rush to sing the praises of insurance companies - you have spectacularly missed the point. NO-ONE is complaining about the 'small print' (although that should be done away with anyway - and nothing should be excluded.)

What people are pissed off about is how insurance companies tailor EVERY policy to benefit themselves only. And if they can, they will exclude some things that cost a lot of money, like teeth and eye surgery in pet insurance, and mobile phones, and some laptops...

Mobiles are so easily lost or broken or stolen, and they used to get antsy at so many people claiming - (ya know for the item they had INSURED,) - Hmm that most, if not ALL insurance companies now exclude them.

Some policies even exclude laptops and tablets too. Can't have those POOR insurance companies paying out too much! ...Hmm So then people started to take out policies with their phone from places like 'protect my bubble,' who have always done everything in their power to not pay out. I don't know a single person who has claimed for a lost or broken mobile phone, and got their claim paid out.

You are incredibly fortunate if you have been paid out for your mobile phones, and also incredibly fortunate to have never had a SINGLE PROBLEM with insurance companies with ALL of the claims you claim you have made!

I don't know a single SOUL who has had every insurance claim they have put in, go smoothly and with no questions, or refusal to pay from the company in question. People have SOME claims paid out of course, for things they can't get away with, like houses being flooded/flood damage etc, but there's loads of stuff they will try and actively avoid paying.

SURELY you have heard the multiple cases of people being stranded abroad because their insurance company won't pay up for the medical care. I know of one woman who tripped and broke her leg, (in Morocco,) and her insurance company wouldn't pay because she never declared a heart op that she had THIRTY YEARS BEFORE. That was fuck-all to do with her 'fall' but they refused to pay! THIS is the kind of shit people get fucked off with, not the bloody small print. Hmm

In addition, they always have an excess - often of several hundred pounds, so if people have low end items, like £150 to £350-ish stolen or broken, they know they may as well just pay for it and not claim, as it leaves a mark on their file.

In addition, many companies have a rule that you can't put in more than 3 claims in 2 years. So, if you claim for a TV, and then a 'handbag' (as you claim,) and then your set of golf clubs are nicked - all within a year/year and a half; you better pray you don't get broken into and have everything stolen, because they will very likely not pay out.

I HAVE read the 'small print,' though, as I said this should not be a thing, they should just pay EVERYTHING from one penny upwards, as long as you have a crime number and you have had a genuine robbery (which people generally bloody have!) If something breaks, they pay! No questions asked. They are happy to take our bloody money! There should also be no such thing as 'excess.'

The problem is NOT with 'not reading the small print' it is with the fact there IS 'small print' Excluding stuff that suits THEM, and making sure the policies are tailored to suit THEM.

Then there's the nasty tricks they play, like taking pet insurance money off you, for 9 or 10 years (when you generally won't need to claim because the animals are healthy and fairly young.) As soon as the pets hit 9 or 10 - BANG! Up goes the premium - often doubled. And of course it still excludes expensive treatment, and will only pay for long term treatment for one or two years max.

Then after a further 3 years or so, the policy has got SO expensive that most people can't afford it, and have to stop it. And they don't care that you're stopping, they are happy they're not going to be paying out for your (OLD) pets! Then just try and get them insured somewhere else HAHAHA! What a joke. No-one will touch a cat or dog that is 11-12 y.o. +..

ALSO, I know a number of people who had 'unemployment insurance' that they thought would start paying as soon as they became unemployed, but NOPE, they won't pay out til 3 months after you start claiming dole money. AND they keep getting people badgering you to 'help' you find work. SO they don't have to pay out obviously...

And don't say 'don't get insurance if they're THAT bad then!' Because EVERYONE has to have bloody insurance. You have to have home insurance whether you own or rent, as it's in the mortgage and tenancy agreement for many. (Home contents AND bricks and mortar.') And you HAVE to have car insurance. And people even try to convince you to have pet insurance (to be on the safe side) yet they often don't pay out too! And especially when they are older.

And please shove your misogynistic 'don't get so het up' parp where the sun don't shine. You don't get to shut someone down - and accuse them of being 'het up,' just because you are being challenged.

Yep, don't tell me insurance ain't a rip off! Too long in the tooth and been ripped off/conned by too many insurance companies to be told different.

SilverHairedCat · 20/03/2022 11:24

Way to patronise other people @BeautifulGreenEyes - wonderful rant that.

If you truly know "no one" who has had a successful insurance claim then perhaps they aren't discussing them with you or they don't have insurance policies as it seems unlikely to be so widespread.

And no, you really don't have to have any insurance policies at all. The single legally required policy is 3rd party only cover for a motor vehicle on a public road. And even then there's an alternative - you have to be able prove you could pay 3rd party costs in the event of an incident, however that would likely require millions secured in the bank solely for that use. A mortgage company will insist on a buildings policy when you take out the mortgage, but if you cancel it then they don't get informed and won't check up on you.

I'm assuming you've been victim of crime who wasn't covered? Not all my policies have paid out. We were in Antigua for Hurricane Irma and the trip was curtailed - my travel insurance didn't pay out for that one because I'd not opted for hurricane cover. That was the one time I failed to spot the small print and that was on me.

As for the price of policies, it is clear why prices increase when the risk of a claim increases like with the age of an animal or a person. It's all about risk and balance - insurance companies aren't here to pay out for every thing that happens in life.

My cat was 16 when she died 3 weeks ago. She had been insured since the day I got her aged 1. I paid out a lot more in premiums than I ever made in claims for her. The dogs are 6 and 7. No claims made for them yet either, and he's we need to decide as they age whether the prices of their policies will be worth the cost.

And I wasn't shutting anyone down - I literally didn't understand the level of ire over my factual statements and said as much. I did not tell anyone to pipe down. It's clear though you have an axe to grind about a much wider issue than my kitchen being replaced.

Gardeningdream · 20/03/2022 11:25

I can see why that wasn’t covered to be fair, that was always coming down,

Some one who has no clue, has stupidly tried to raise the height of the existing wall using screen walling (the moulding that’s come off), and you can see by the clean surface on the actual brick wall that there is no mortar etc so was never adhered properly. It’s a complete bodge it job and was clearly done after the original wall was built.

SilverHairedCat · 20/03/2022 11:25

Also, I'm in my 40s. These are claims spanning the last 25+ years. Not in 2021.

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