I used to rent from a housing association, ASRA in the midlands, think they are called LHA now? (Named and shamed!!)
They were horrendous. They once left me with no heat or hot water for 2 weeks a few years ago, I had a baby and a toddler. We all got ill. I am not actually sure that was even legal of them? They used to leave us with these pathetic little heaters that barely worked and just ate electric, we had to bath at my mums 10 miles away and I didn't even have a car back then so you can imagine the palaver it was.
I had to keep ringing up and the staff had a really sneering attitude on the phone and talked to me as if I was scum. the workers they sent out, if they turned up, didn't give a shit, clearly couldn't be arsed to fix the problem and just kept passing the buck to eachother. until I finally got a lovely engineer attending who finally sorted it out and said how disgusting the other workers were.
And they almost doubled the rent in the 3 years I lived in their shit hole, "affordable rent" my arse. I did a home swap to a council property and they were amazing the whole time I rented off them and the rent was actually doable.
I am so glad I have managed to buy a place now, but unfortunately I am one of the lucky few cos its getting harder and harder for those on low to average incomes.