calling dog's name
The owner has no idea about dog training, the dog's name is just that it's name not a command, so that always gives you a clue as to how the dog is being managed.
(to which it pays no attention)
Not surprising, if someone repetitively said your name all the time you would start blanking them too.
"oh don't worry she just wants to give you kisses".
No one would have to worry if you took responsibility and learnt to control your dog.
Sorry you met a rubbish owner, we are not all like that, it is annoying these people cause problems, because it gives good owners a bad name.
People can be arrogant, they see it as some sort of weakness to acknowledge they guidance prior to taking on a dog,
If you put in the correct training when you get the puppy, you are set for life, most don't even do half of what is required, every month you leave it, doubles the amount of training that will need to go in, by six months, they realise the foundations are missing, but rather than address the void, they spend the 12 years trying to get everyone else to go along with ignoring the problem.
It is entirely the owners responsibility to meet the dog's need, their choice if they want to do that, most are too lazy.
We do free pre dog owning classes, the success rate(none troublesome K9) for those owner (new and old) who do them is very high, considering it is free, it shocking how many people turn up six to nine months down the line begging for help to fix the dog, yet had no intention from the outset of educating themselves on K9 psychology,
It is also amazing considering how much they "loved" the dog they are reluctant to put in the required effort.