to think that Sky are shit?

[NormaStanleyFletcher]

So we mined into our new (raf) house this week. They came and installed the box fine but we still have NO PHONE AND NO INTERNET.

Ds(13) is starting to twitch, he can't Skype the friends he has left behind, or play online with them.

I am expecting the police any time, as the au pairs friends must have declared her missing after this long an absence from Facebook.

They think the problem is at the exchange, and can't tell when it will be fixed.

Worst of all, the mobile signal here is shit, so I can't always get on MN

[Brycie]

I hope it doesn't come to that Norma. But cripes they are awful.

[NormaStanleyFletcher]

The engineer "proved" the line all the way back to the exchange, but the exchange has a problem. Apparently the system he needed to switch us over was down.

Sky called back later in the afternoon, and the next engineer is going out on Thursday.

[Mousefunk]

You can have problems with any of the phone/tv/internet companies. I personally love sky and would recommend them to anyone who asked, we've never had an issue and I couldn't live without my beloved sky+.

However we had nothing but issues with virgin and their customer service was appalling.. plus we get a lot more for our money with sky.

Saw on watchdog loads of people having issues with BT as well so I think all of the companies have their faults and different people have different experiences.

[NormaStanleyFletcher]

Virgin were always brilliant for us.

I wish we could get Virgin at the new place

[DaveMccave]

YABU Sky is owned by Rupert Murdoch and you shouldn't have such shite in your house

[NormaStanleyFletcher]

Oh, we have fought against getting the Murdoch for many Years. It seemed to be the only option that would get DH us discovery channels though.

I have had internet access all day on commute and bus. Twas lovely.

[Brycie]

Ok but don't let the TV cooling off period go by.

nag nag nag

[NormaStanleyFletcher]

Oh dear deity of choice, no we will not keep the tv if the internet is not sorted.

I think there is now some kind of klaxon on our account (since I rang and threatened told them we might cancel the tv.

They have been all solicitous and proactive

So thank you for all the advice.

[JeezyOrangePips]

When I moved to my new house, the phone lines etc were already installed. BT kept on changing the goalposts. It would be dine in a week, ine three weeks. When it got to five weeks I gave up and cancelled. Got told it would be five days by Sky (BT were saying another 8 days), and indeed it was five days.

IMO Sky are a HUGE improvement on BT.

[Brycie]

attagirl

[NormaStanleyFletcher]

So. The saga continues.

We still have no phone and no internet.

Engineer went out on Thursday. Could not sort the problem, so more engineers on Friday. They decided it needed a card reset. Card reset last night. Still not resolved. Engineer has closed the case as resolved though, as he has reset the card.

They won't add my name to the account, or change the name on the account.

This means that we have to cancel the whole thing this week, if it is not sorted. Dh will not be in the country in 9 days time, so he won't be able to cancel it then.

They are running out of time.

I have told them this.

They have refunded our 10 quid set up fee.

I am going to compose a long email to their complaints dept.

Phone and internet is the only way that dh can communicate with us once he is sandy places.

The best thing about all this is they seem to restart the 72 hours SLA every time they try something and it fails to sort the problem.

They have escalated it to their escalation team. But of course they do not work at the weekend.

Sky are shit

[Brycie]

I'm here for you Norma. You are lost in an chapter of The Trial. Don't worry if you cancel - go for it. You can always set up again next week, they'll never say no to you. And what is important is that you get internet, not the telly, so you will have lost nothing.

I woudl have no qualms cancelling with immediate effect and looking around for other internet providers. The problem is you are powerless and tied to a pakcage if you stick with the telly. It might be better to boutique yourselves.

At least now you know (and I do!) that it all depends on BT so that promises from ISPs can be empty.

If you cancel you can sign up again the next day, and demand TV installation the same day as the broadband.

[Brycie]

ps escalation team..complaints department.. candy floss. Lower your expectations there.

[bangersmashandbeans]

Just be careful to check whether other providers actually operate in your area before you cancel. I lost my rag with sky this week so cancelled it and felt rather smug. However no other provider gives a full service in my area so I had to call them back an hour later and tell them I'd changed my mind!

[NormaStanleyFletcher]

I will check whether other providers are here, on Monday, in the office, when I have internet.

They did not call us back as promised, bo I called them. Has been referred to tier 2 team, is in priority queue (but is in queue), and now been referred to nok (network) team which is a small back office team. Should be fixed within a couple of days.



Was able to advise bank manager not to switch to them today though

[NormaStanleyFletcher]

Actually, I would like to call other potential providers, but my mobile internet is so slow/intermittant that I can't search effectively. I would appreciate any phone numbers for alternative providers if you could post them here.

[Brycie]

Plusnet: 0800 432 0080

08:00 - 21:00 Monday to Friday
09:00 - 21:00 Saturday and Sunday

[Brycie]

Talk Talk
Sales Hotline
0800 049 7802

Mon - Thur 8am - 10pm
Fri 8am - 9pm
Sat - Sun 9am - 8pm



Customer Services
& Technical Support

0870 444 1820
(FREE from your
TalkTalk landline)

or

0203 441 5550
(National rate number)

[Brycie]

Uswitch has a postcode thing where you can check availability in your area

[Brycie]

EE 07953 966 250

[Brycie]

Primus
Sales/Support:
0800 036 3839

[Brycie]

BT: Call usMonday to Saturday 8am - 8pm
Sunday 9am - 6pm
Please have your account number ready (it?s on your bill)

From a mobile: 0330 1234 150*

I think this for exisitng customers but I don't doubt they'll put you through

[Brycie]

Good luck norma. Don't envy you with your phone and the 0800 and the pen and paper ready and the comparisons and the being put on hold.

[NormaStanleyFletcher]

Thank you.

Will be phoning round any that are open tomorrow

[StrawberrytallCAKE]

If you are going to email and complain please email the CEO Jeremy Darroch - [email protected] as it will be escalated to the top straight away and you will never have to call them to chase again.