Agreed. And I have lost all patience with people who think that the reason patients are getting neglected in hospitals is because Nurses simply don't care.
I would like to take some of these people and give them 20 patients to handle all by themselves. 5 on insulin drips, 4 in acute CHF, 3 getting blood, 3 getting IGG, 2 on cardiac drips and throw in tube feeds, heparin drips, telemetry, cardiac drips oh yeah in 50% of them have dementia and are crawling over the bed rails and pulling out their lines.
In addition to that you are getting admissions (each admission takes an hour of focused work to ensure that you don't make a fatal mistake), people who are getting discharged are crawling up your ass, family members are crawling up your ass, the doctors are crawling up your ass, pharmacy is demanding paperwork in order to give you the drugs the doctor prescribed for your patients, social workers are calling every 5 minutes and demanding paper work. Same with every other department in the hospital. Risk management and legal are threatening you over paperwork that they need. Every time you start one task, you get interrupted. You have to cram every task into the 10 seconds you have between interruptions.
You have a 12 hour shift to deal with this all. That is less than one hour per patient. Each patient on one of those infusions will require you to be in and out of the room every 15 minutes to an hour to titrate.
I'd like to see one of these people who complaints about "uncaring nurses' try to handle all of this without killing someone and yet be patient, attentative, and cater to everyone's wants and whims at the same time. It's not doable, even if there was a gun to your head.
I once knew a nurse who got stopped to help a confused elderly lady. The time spent reassuring and assisting this lady caused her to miss a critical lab value that was faxed instead of called in. Patient died because the Nurse missed the lab (she was caring for patients rather than checking the computer and fax machine for abnormal results). Man on man did she get the book thrown at her. And the judge looked her right in the eyes and told her that if she was helping people to the bathroom rather than checking for abnormal lab values that might be phoned in at anytime then she "didn't know how to prioritize". They really fucking threw the book her her. Jail time and such.
The only help you are going to get is two untrained health care assistants who cannot help you with any of what I am describing above. And they expect you to help them with the only thing they can do...basic care. When you call the managers in the staffing office and ask for more help they are going to be rude and hang up on you. And they aren't the ones who get in trouble for lapses in care. The patients will see all the health care assistants hanging about and get mad wondering why "no one is helping them". A health care assistant can't help you with meds, infusions, catheters, discharge procedure, doctors orders, social work, etc etc etc all the other things that are going on. They can help you to the toilet if they are so inclined, and they will probably manage to even fuck that up, getting the Nurse into a heap of trouble.
Does anyone really think that it is possible to handle all this and remain sweet and angelic with unlimited time and patience for every patient you are responsible for? Oh and the patients have no idea what you have on your shoulders, their perception is their reality and all they know is that you didn't get into their room when they wanted you too. They have no concept of anything else. So they are going to be yelling at you all day. Run your ass off for 14 hours keeping everyone safe and doing the best you can and you get a 3 page letter of complaint about YOU because some asshole didn't like the tray kitchen sent up. It would never occur to these people to complain about kitchen!
Nurses are human not angels and they are going to respond to this high level of accountability with no control and tons of abuse in the same way any living creature would.
You can change Nurse training and fire all the "mean" nurses who didn't ignore priority procedures to give you "customer service" all you want. This won't fix a damn thing. If you want good care you need to staff your floors with RNs.