To think Swarovski should sort themselves out!

[Pootles2010]

So cross about this. DP bought me a beautiful necklace about a year ago, but the chain's broken.

Went in to see what they could do, apparently they make all their pendants so that only swarovski chains fit them, they do not sell chains without a pendant, they have a 2 year warantee but this does not cover the chain (why?!), they refused to fix it until January, and even when they do it's going to cost £27.

Am I being unreasonable to think it's really sneaky to make sure that only your chains fit, but also really stupid to then not sell said chains?! Aargh!

It's quite simple for swarovski, just a small, clear crystal surrounded by silver ring, if that makes sense? It wasn't very expensive, I know it's nothing more than glass don't really mind that, it's pretty and dp bought it for me so I like it!

I will take it to a jewellry repairers, I didn't realise they existed, thanks!

I just thought it was a bit illogical to say only our chains fit, but then not sell them?!

Swarovski is nonsense. (And vastly overpriced.)

I am a jeweller. Take it to your local shop and see what they can do with it.

To whoever it is that is trying to glue swarovski's. Stop right now. Take it to a jewellers. It'll cost you a couple of ££ for them to use the proper resin to fix it.

If the item is a genuine Swarovski, then they will repair. You need to go directly to a Swarovski store, and you must have the original packaging that the item came in.

If not, and it's the chain that's broken, you can get a jeweler to add another ring to the pendant, and then string that on to a new chain. I've got about ten swarovski pendants and have done this with quite a few of them as I prefer my own real gold chains. Swarovski chains cannot be repaired by standard jewelers as they are gold plated, not real gold and cannot be soldered.

Just because someone says jewellery is Swarovski, doesn't mean that it is. Swarovski sell stones (from their lesser quality lines) to companies to make jewellery, and their quality is not the same as genuine pieces. The real swarovski jewellery is good quality, but must be taken care of. They aren't designed to be worn 24/7.

To the person trying to superglue their piece.... please stop!!! Swarovski have a lifetime warranty on all of their pieces, and if you had returned it to them in the original packaging, then they would have repaired it. I've taken many pieces in to them (some 20 years old) and they have always repaired them for free. You must have the original box that the item came in as it's designed especially for shipping the item, and they won't guarantee it's safety if it's not in those boxes.

It is real, he bought it from a swarovski shop. They will repair, but not until January, and are charging £27 for it. I haven't kept the packaging - how can they expect you to keep the packaging for a year? I wasn't wearing it 24/7, just on special occassions really.

OK well I think that is pretty fair. A broken chain can be because of damage, not a fault in the item. Chains are the weakest part of jewellery, and they do break. It's also christmas, so I don't think waiting a few weeks is unreasonable for repairs to be done at this time of year. They aren't done on site, and have to be sent away to be done.

They do expect people to keep the packaging, especially for the figurine pieces, because if they do need to be sent back, then the correct packaging ensures its safety during transport, because they are designed for each individual piece.

Grrrrrrrrrrrrrrrrrrrrr Swarovski

I make jewellery using Swarovski crystals. I designed and built up my collections, made stock, photographed the pieces on their own and on models, developed a website and online shop to sell them, all at great expense in time and money.

Then Swarovski bloody discontinued the type of crystal that I had been using in all my work, offering no similar alternative, so now I have to start the process all over again.

Grrrrrrrrrrr

Well they can expect me to, but i believe that is ridiculous, and it's ridiculous not to include it in the warantee. It's also very sly to make jewellry so that no other chains can fit it.

Can't say I'll ever buy anything from there again - god only knows where they got a reputation for being good quality.

@ Tigermoll

Actually, Swarovski Crystal is made from paste, not glass.

Every single time I've purchased a piece of swarovski I've been told to keep the box, and I've purchased it in stores all over the world.

And companies can make what they like to fit what they like. I don't see people complaining about those ridiculous pandora charms fitting on their bracelets. That's what companies do.

I've been collecting Swarovski for years, and own heaps of pieces and jewellery and have found the quality to be excellent. A broken chain is hardly something to complain about - I've broken plenty of chains of different makes and types from real gold to gold plated. It's the most fragile part of a piece of jewellery and can be easily caught and damaged.

I think you're overreacting and throwing a temper tantrum just because you're not getting it all your own way.

Yeah I'm pissed off! Yes but pandora sell the chains! All I want is a chain that fits the pendant.

I have given up on Swarovski, I have alot of their stuff and every single piece have crystals missing which they now charge to be replaced and if you have too many missing then they wont do it at all. I had a silver chain with a cross on it embedded with about 8 crystals given to me for xmas last year. Within 4 months two of the crystals had fallen out. My mum took it back to their shop where they tried to tell her they could see where I had dug the crystal out myself... I wasnt asking for a refund, i wanted it repaired and was happy to pay for it as i loved the chain so it made no sense for me to dig it out myself. I no longer buy any Swarovski, too much hassle.

Actually, Swarovski Crystal is made from paste, not glass.

Swarovski crystals are made from very-high-lead-content glass, which is then precision cut. 'Paste', when referring to costume jewellery can include glass, as well as synthetic resins, plastic, and so on. So yep, you could call them 'paste', but they are also glass.