to ask for money off for a crap B&B stay???

[Poohbah]

I didn't get it though.....

Basically I paid £300 for a three night stay at a B&B (double room) in cornwall which was advertised as a family friendly hotel with a swimming pool and tennis courts.

The room was okay but had stained walls, a broken window, no decent view, poor products, no hair dryer, poor/non existent room service, a rickety stool which my son fell off and ended up with cut face.

The swimming pool was warm but the bottom was dirty and all the buoyancy aids were horrible and the roof leaked when it rained and there were garden snails inside the pool shed and it needed painting. The tennis courts were covered in childrens ride on toys which sounds great but the wire fencing was falling down so therefore dangerous to a four year to go near. It was all shabby and sad.

Also the owner made my son cry when he when in a room only designated for adults, although we didn't realise it as it had a billiards table in it so thought it safe for him to go there. Odd because he doesn't usually cry when told off by random others - I didn't hear what /how she told him off though. I asked for £80 off as the place was so horrible but the owners (a husband and wife) ganged up and basically barred my way out of the hotel until I paid up, stating that "This is cornwall" so what did I expect...I told them exactly what I expected but then they became quite horrible. I was there alone with my son and the place had no mobile reception so I caved in.

Wringford, it is how you responded to the woman's demands that have made you seem unprofessional. There are training sessions in dealing with people. I found a page that may help you in future. Good to roll play with someone for practice. I stayed at a place just this July for one night, that had 3 bad reviews among many good ones, so decided to chance it, and it was very nice. Some people are just cranky persons, and you need to learn to handle the situation in a professional manner.

[[http://www.ehow.com/how_2165095_respond-customer-complaint.html00

Oops, here is the link. www.ehow.com/how_2165095_respond-customer-complaint.html

OP, I find it odd how you didn't mention the offer to downgrade you, nor the fact that they 'apparently' told you, you could have the original room at 220, instead off 300 as dh wasn't going until the owner posted that here. I think if that were true & mentioned in your OP/previous posts it may have put a different slant on it.

I have stayed in many B&Bs. Some have 3 stars, some less. And I took them for what they were, somewhere to get my head down at the end of the day. We (dh & I) never pre booked. Always just went for a holiday & booked when we found something, therefore never knowing what to expect. But we have had some lovely stays. And some not so great, but the facilities were OK. We stayed in one place after having to say an extra night (car problems) and it looked like the sheets weren't changed. So I complained & they changed the sheets.

We had a shower head that was coming off the wall, so that was fixed. One had a broken lock on the door, they moved us to another room.

One place hadn't stocked up the hospitality tray, so I mentioned that straight away (just arrived after long drive & parched!) and she bought up tea/coffee etc & complimentary cakes!

I have never felt that I needed to ask for a discount, because I always got issues dealt with quickly.

It is not really the done thing to complain when people don't have the opportunity to rectify the situation. And calling someone a bitch is unacceptable!

I would love to stay in the B&B mentioned & would grab it enthusiastically....if I didn't live in Oz!

I wasn't comfortable at all with his reaction

Tbh OP, your child needs constant supervision in a strange place. It could have been that he stumbled into the kitchen while hot pans were on the stove. It could have been that he collided with a person carrying a plate of hot food. Or bashed into a guest holding a hot cup of tea. The B&B is not his playground. There seems to have been plenty of places he could have played (play room etc). My eldest dd is a seasoned 'B&B' stayer. She would be kept to the safe areas or kept at the table at meal times. A lot of the time the owners live on the premises too, so I would have hated her to wonder into private quarters.

If my dds were upset like that, I would tackle it there & then. Certainly not use it as an excuse to get the bill reduced.

See herein lies the problem in a situation like this.

The OP states that she wasn't offered a different room

Wringford say she was

Where is the truth?

OP you say you offered to pay the amount that Wringford said you would have to pay if your husband didn't come

Wringford have said quite clearly that you were offered a smaller room, as there was only you and your child, but you declined.

With regard to the specific incident of your child going into the room, first off why was your friend "telling" the child to go there - to give you peace, to let the two of you chat, to have a drink?

FWIW In my opinion, if your child has hearing loss, then you NEED to keep them within your sight because if you need to communicate with them quickly for some reason you can't shout - I know, DS1, who is now 20 has severe hearing loss.

You should've been watching your child at all times.

And it does say very clearly on the website that area is out of bounds.

As to your other various complaints, most of which I have to say Wringford have answered, you could've found five minutes to speak to someone any of the days. If it mattered that much to you at the time.

Very odd to not raise any of these issues until you were checking out.

Also, Wringford has said that she didn't bar your way when you were leaving and has described the layout and how she was positioned.

How did she or anyone else actually try to bar your way out of the establishment?

Oh, and where was your child when this was happening as Wringford could not see them