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Allergies and intolerances

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I have just reduced myself to tears with frustration at the GP

52 replies

IsabelWatchingItRainInMacondo · 17/08/2007 17:46

I would go straight for Bupa if I had the money and didn't have to go pass through the GPs every time I need help with DS's allergies.

And then there is my stupid hospital brandishing the marketing flag that they are seeing all patients within six months of referal (6 months my ar*e!)

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3andnomore · 17/08/2007 21:26

Like I said, it's not necessarily about allergies, but there mihgt be some info that you can use.
milksucks website
milkmyths
milk advice on veg website
same website differnt issue
peta website
the properties of milk

hope there is something you can use, which helps, etc...

artichokes · 17/08/2007 21:27

Isabel where do you live? I ask because DD was prescribed Neocate but never took it. I decided to carry on BF instead. As a result I have 3 containers of Neocate that are in my cupboard and will end up being thrown away. Would you like them?

3andnomore · 17/08/2007 21:30

OMG in what area do you live? I mean Corby ain't brilliant, but the doctors here seem brilliant, lol..compared to what you have been describing...must admit, as much as I hate the waiting time wiht my own gp, I do try to defend him, because he does take his time with you and he woudl never say your time is up...

IsabelWatchingItRainInMacondo · 17/08/2007 21:32

McEdam, I asked for a double appointment but the receptionist told me it was impossible, that she could offer one for yesterday and another one for today, take it or leave it or... keep ringing them every morning to see if I strike luck and get 2 appointments together as they strongly discourage advance booking appointment, last time I asked for a bookable appointment they offered me one at 8:45 in the morning two weeks after that, however they have PLENTY of single appointments available during the day provided you are ready to keep dialling their number for half an hour in the morning to get the appointment 15 minutes after your call

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IsabelWatchingItRainInMacondo · 17/08/2007 21:34

Artichokes, do the tins you have are Neocate Advance?

Thanks for the offer, that is very kind of you.

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McEdam · 17/08/2007 21:35

Oh, for heaven's sake, they are incredibly unhelpful, aren't they? No doubt subscribers to the 'my job would be great if only it weren't for all these irritating patients cluttering up the surgery' school of thought.

Any chance of changing surgeries?

IsabelWatchingItRainInMacondo · 17/08/2007 21:38

Actually, the surgery is not bad, but getting an appointment with the doctor of your choice is almost impossible. We have been asked in ocassion by a GP to make the next appointment with hims as he wanted to do the follow up. The receptionist refused point blank, not without asking me to discuss my medical history with HER to see if I deemed another appointment with the same GP (I should have complained long and hard about that one, it contravenes every rule of information governance in the Trust!)

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MrsCarrot · 17/08/2007 21:40

Bloody hell. I wait ages for my appointments, they are always running late, but on average, I seem to spend 20 mins or so in there. Sounds like he wanted to get rid of you. This is my new surgery, I changed recently as the old one was crap. Here there are lots of gp's and you can see who you like.

I saw a crap one yesterday about LO'S ear infection. He completely refuted that allergens cause excess mucous, despite my protests that the paed LAST WEEK had told me that it was hard to identify WHICH allergens were causing it. Sigh. It is a battle isn't it. Are you very worried they're not getting enough calcium from the rest of the diet? There is a lot in general food. How old is your ds?

artichokes · 17/08/2007 21:42

I am afraid it is just normal Neocate. Not advanced. Is that no good to you?

IsabelWatchingItRainInMacondo · 17/08/2007 21:44

What annoys me too is that I was told my time was up when, due to my work, I have to use a lot of my time to remind them to send info they have failed, forgotten or didn't care to send.

I put plenty of extra time at work waiting for doctors that arrive late, chasing ones that didn't show up, or finding replacements for those who were not bothered to let us know they won't come in. But hey, you have to respect their time! I was very short of telling him that too! Glad I didn't though... it would have become a NHS issue rather than a simple problem between a patient and a doctor.

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3andnomore · 17/08/2007 21:44

iSABELL...REALLY IF YOU CAN FIND A SURGERY THAT IS BETTER DO THAT...AND i BELIEVE THAT RECEPTIONISTS HAVE ZERO oops...zero permit to ask you why you want an appointment and why you want a double one, and it's ridiculous you are not given a double slot, if asking longterm, rather then short notice, surely that is why they bloody do these planners, etc...

IsabelWatchingItRainInMacondo · 17/08/2007 21:47

Erm, no , thank you, we were also left with a big box of the regular one as he refused to drink it and it's for younger children. I spoke to the pharmacy to see if they would take it back but were not allowed. Such a waste... every sachet costs about £5.

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IsabelWatchingItRainInMacondo · 17/08/2007 21:49

To make matters worse... believe me, I was very controlled but I sent a letter just yesterday complaining about the appointment system and the rudeness (and inquisitiviness) of their receptionist Bad timing, big time [sh*t]

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3andnomore · 17/08/2007 21:49

slightly of topic now, but seeing that this neocate is so difficult to get hold off....could you put it on freecycle, when you don't need it cos your children don't take it, that is!

IsabelWatchingItRainInMacondo · 17/08/2007 22:01

Have checked the Neocate links. Interesting that Neocate yahoo group, it didn't have much postings in it but it would be interesting to join. No Neocate advance available in Ebay.

Neocate is simmilar to what formula is for babies, it can be used as a sole source of nutrition for highly sensitive children. Although I would feel inmensely sad at someone having to use it as a sole source of nutrition for an older toddler or child

I supose is difficult to freecycle it being a controlled medicine though. It is not comercially available.

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tatt · 17/08/2007 23:17

a RAST test is NOT alternative medicine, It is a bog standard NHS allergy test. Even our paediatrician knew that!

As for Neocate - he has a book called the British National Formularly (commonly called the BNF) sent to him regularly to tell him what he can prescribe. This is what it says about Necate Advance

"Powder, essential and non-essential amino acids, carbohydrate, fat, vitamins, minerals and trace elements. Milk protein-, soy- and lactose-free. Net price 100 g = £4.46; banana-vanilla flavour 15 x 50 g = £35.30.
For proven whole protein intolerance, short-bowel syndrome, intractable malabsorption, and other gastrointestinal disorders where an elemental diet is specifically indicated; for use in children over 1 year"

Log in youself to www.bnf.org if you want.

He CAN prescribe Neocate and it has not been removed from the list, even though it is expensive. It is a borderline substance but that doesn't mean he cannot prescribe it, he just needs to endorse the prescription ACBS. He is just ignorant! BTW the BNF also has several effervescent calcium supplements that do NOT include vitamin D - more ignorance.

Sorry but I think you need to write to him, marking it personal. Say you don't want to make a formal complaint as you know gps don't get training about allergies but that you really need to try your son with this and that you have checked it is in the BNF and eligible for prescription. Then book an appointment and if he's still difficult say that of course you will have to hold him legally liable if your son suffers any avoidable ill health. Might get you kicked off his list, though. Only other things I can suggest are phoning the consultant you saw and asking if they can have a word with your gp or heading to a&e after every reaction to rice milk "because your gp won't prescribe an alternative". That should get him a quick complaint from a&e!

We have tried to go private in the past and not been able to find anyone within 100 miles who was properly trained and would see private patients.

IsabelWatchingItRainInMacondo · 17/08/2007 23:44

Unbelievable, isn't it.

Funny that they ask you not to worry about an allergy until is confirmed by test and then spend the time giving you reasons why you should not trust the results. (Agree about the lack of a perfect test but this was beyond this, I mentioned I keep a food diary as suggested by paeditrician but didn't look interested anyway)

I passed to them a list of allergists and immunologists in the north of England when we were trying to get him tested the first time but... no luck. Although I'm starting to wonder how hard they tried.

He had the BNF on his desk (as I do) but he couldn't read past the description of the original Neocate, even when I pointed out the Neocate Advance version was just below it.

I really want to make a formal complaint, not about this single episode but about all the mess dealing with DS allergies has been.

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IsabelWatchingItRainInMacondo · 18/08/2007 00:04

I'm sorry, looking more clamly at the thread I have just seen some posts I didn't before and went unanswered.

Mrs Carrot, DS is 4

Kerry, he can't have salmon, a couple of weeks ago we re introduced it and DS looked as if he had chickenpox immeidatly afterwards.

3andnomore, thanks for the links about cows milk.

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IsabelWatchingItRainInMacondo · 18/08/2007 00:05

clamly? good heavens!, calmly I meant.

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tatt · 18/08/2007 10:23

as you work in the NHS is there a friendly doctor you know who would have a quiet word with your consultant - to get him to speak to your gp - or could speak to your gp themselves and explain why he needs to do better? You seem to have one of those gps who thinks God sits at their right hand.

If the surgery is basically good I'd try the informal route before a formal complaint. The threat of a formal complaint usually works better than actually making one, as doctors club together then.

IsabelWatchingItRainInMacondo · 18/08/2007 11:20

I'm in good terms with the paediatrician although I only see him once a year but just in something as basic like he knows who I am, we joke at the appointments but just that. I know he is trying to set up a proper allergy clinic and I have been thinking about volunteering a few hours a week to help with the project, if such help is needed/welcomed.

Unfortunately, although I deal with other paediatricians through work it is not as if I can ask for their opinion, there is a process to follow which is GP>referal>Paediatrician>referal>allergy clinic a year later. I can't just aproach them with a personal problem IYWIM. Besides, even if we exchange plenty of e-mails, joke when they come to the office or if I sort many things for them...they have not been even bothered to ask if DS is ok when I have passed near them holding the hand of DS at the children's ward.

It's a mess to be honest, I feel as I am on my own with this problem, with specialist help a year away (thank you very much, sod my child in the waiting time) but don't you dare to try, as a mother, to find how to help your child in the mean time, no... that's the doctor's job! [sarcastic emoticon]

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Isababel · 21/08/2007 16:52

Me (Isabel) again.

Have just collected DS from the nursery and he has had another reaction (not anaphylactic, thanks god) but is still very puffy, and has gone to sleep

Problem now is I have no idea whatsoever what may have caused it, as he only reacts like that to peanuts and cats and there were non around. I'm clueless, frustrated and I don't know where to look for help

ThatsAllFolks · 23/08/2007 23:52

Hi

Just to say I TOTALLY identify with all this frustration, having been sneered at by the paediatrician, the allergy nurses and the school nurse in my time. I too work in the NHS, and am ashamed of the (lack of) communication skills shown by the service every time I have to use it. My son had all the symptoms of food intolerances since he was weaned, vomiting, urticaria, oral oedema etc but it was a nightmare uphill battle to get taken seriously. Had blood tests taken when lived abroad, which confirmed reactions to a number of non food based things, mainly animals and pollens. We were about to do prick testing, then moved back to Uk and started wading through treacle. Child has severe reaction to fishpie. GP refers to allergy service. Wait 6 months for appointment. Take day off. Get to hospital. Paediatrician asks if I have brought samples of food for testing. No, no one had asked me. Go away. Wait for new appointment. Lecture from paediatrician on child's diet - I was so worried about reactions I stuck to tried and tested (but good quality) foods - was told parents like me were in danger of malnourishing children. Skin prick testing with fish/shellfish lovingly selected by me from various types at fishstall. Specialist nurse tells me it stinks, the doctor had no right telling me to bring it, and she cant stay in the room as she feels sick, and she goes. I look at my small son, whose eyes are streaming from being in the same room as the fish and want to cry. The tests come up strongly positive to fish/shellfish. Paediatrician is no longer in clinic to discuss results. Nurse says just to get on with life and avoid these things, no treatment except prevention (not what the docs told me abroad). I ask about epipens; she tells me they are only for peanut allergies, and anyway are not suitable for people like me as I work (bad mother), which means someone else minds my child after school, and all adults would have to be trained in epipen usage, which is too much to organise. Get home, wail. Encourage child to try some dried fruit for first time, after paediatrician comments re diet. Child promptly has massive urticaria and swells up and has to have steroids at GPs. The GP then began to listen. Before then, rashes etc were always dismissed as a virus. GP does RAST tests. Allergic to peanuts and citrus fruits. He tells me to avoid these. I ask for more tests to see what else child is allergic to; he resists. I sit there, he gives in, get referred back to clinic of doom and get given an Epipen on temporary basis only until results in, just to get rid of me. Eventual trip back to dreaded clinic; inevitable sneering from doc, who dismisses GP and says the fruit swelling incident was just a virus, and I am clearly wasting his time, gets nurse to train me in epipen, which he insists i dont need (training takes 30 seconds), she performs prick tests for orange, peanut, soy, wheat and egg , which all come up negative. So now I have RAST tests saying one thing and prick tests saying another, but I have the epipen, and I feel better. Two years later, child changes school, and new school nurse says that policy is straight to epipen for allergic reactions, no antihistamines, which is contrary to the advice I have from the GP. I ring to protest; she is awful - condescending, patronising and adamant, and all of a sudden I remember all the struggle I had had. I try to tell her my experiences and she says she doesnt believe me, her husband is a GP and they know everything. Much more besides. She wont budge unless I provide written medical advice re antihistamines. So I self referred to a private allergy clinic, and it cost me £140 and was a 4 hour drive, but the man was wonderful. He actually listened to me!! For half an hour!! He retested my child, he confirmed the fish allergy and the need for an epipen because of the severity, and he told me he thinks my son has intolerance to histamines which occur naturally in food, and which normal people can break down but people like him cant, so if he eats histamine rich foods out come the rashes, swelling etc. On the list of histamine rich foods are all the old triggers - fruit, soy, orange juice etc- we have had problems with. And an epipen won't work in that type of reaction beacause it is not a true allergy but an intolerance. He needs the anthistamines. So yah boo sucks to the school nurse, and I feel great. I feel I can calmly manage my son's diet and parent him properly. When he itches during a meal, he gets antihistamines. Sorry for all this - all I meant to say before I delivered this rant is that lots of us have been there!

Isababel · 24/08/2007 02:32

Oh God! That's awful! at least the paediatrician at my allergy clinic seems like he cared!

I wonder what would happen if we, all who had have a bad ride trying to get help/advice regarding food allergies, get together to complain about the poor resources allocated to allergy testing and support...

Shoud we organise a petition or something of the sort???

Isababel · 24/08/2007 02:48

And also very shocked at the nurse! who does she think she is? the head of allergy services misinformed?

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