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Sister just had some guy walk into her hotel room.

235 replies

SphincterSaysWhat · 28/05/2024 19:15

DS is staying in London for work (a Hilton in Croydon I think) and she just rang me, a little shooketh.

She came in after being on site (work) and locked the door behind her and she is sure she put on the bolt thing (will try to add a picture).

Some random guy (a hotel employee) just walked in unaccounted - she was a little way around the corner so poked her head around and said hello. He just left (saying nowt) so she followed him outside to the hallway and he said he was just conducting a "spot check".

I do not like this. She's a single young woman on her own. It makes me think of Lucy Spraggan's awful experience.

I have told her to go down, report it and asked to be put in another room. That way he's on notice and he also hopefully shouldn't know where she's gone.

Any reason a hotel employee would do this?

Sister just had some guy walk into her hotel room.
OP posts:
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5
CheeseSandwichRiskAssessment · 29/05/2024 12:29

Idontjetwashthefucker · 29/05/2024 10:24

Apologies then if I read it wrong, it read (to me) like he was saying she just needed to get over it

Even so, I wouldn't have appreciated the reminder that men don't have to worry about such things, it's just rubbing salt in the wound.

gardenmusic · 29/05/2024 12:33

Door wedge and alarm B and Q about £8

SphincterSaysWhat · 29/05/2024 12:36

CheeseSandwichRiskAssessment · 29/05/2024 12:29

Even so, I wouldn't have appreciated the reminder that men don't have to worry about such things, it's just rubbing salt in the wound.

He was more saying it to himself, like it was dawning on him when we were talking about it that if he was in her shoes, it would be a bit of a shock but nothing that would warrant a call to his family about it (as she called me), a thread on Mumsnet, tweets on X and a trip to Amazon to purchase a wedge, a personal alarm and some spray.

OP posts:

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SoundTheSirens · 29/05/2024 12:36

And men wonder why we choose the bear 🙄

I hope your sister is okay and not too shaken, OP, and solidarity with her and everyone else who has had similar experiences. Mine was several years ago and luckily - because I tend to freeze in dodgy situations - he walked in on me as I was doing my hair so as I spun round at the sound of the door opening and closing, I inadvertently "brandished" a red hot curling wand at him. He scarpered so I presumed his intent was theft rather than anything else (I was getting ready for an event that started in the late afternoon, so not unreasonable to expect the room to be empty). I complained and TBF the hotel were very good at dealing with it, they moved me to a sister hotel at their expense and asked me if I wanted it reported to the police etc, so no minimising or deflecting in their part.

But we shouldn't have to put up with this shit!

Winnading · 29/05/2024 12:48

DutifulDaughterWifeMother · 29/05/2024 12:22

This was a family owned hotel?!

What happened after you screamed?? Did the owners come? Did anyone know who the man was?

Yup, small, family owned.
I screamed, it was about 4pm, no one came out of other rooms so I guess wrong time of day which is also why I think he was on the rob, he ran away. I got dressed shaking and went down to reception, no one there. Had to call a number on the desk. Finally someone came and told me they had no idea who it could be. Police called, nothing they could do as he had left the premises.

Do not count on the police to do anything.

I was given a different room, still I didn't sleep and I've never been back.

Dartwarbler · 29/05/2024 13:15

GetyourheadoutoftheovenIris · 28/05/2024 19:34

I stay in a lot of hotels and have never seen anyone doing spot checks.

Report to front desk (in person) but also head office. Maybe it’s innocent but she needs to make them aware.

Same here, stayed on work travel for literally hundreds of nights all over world. No one does spot checks.
ive had cleaners try to get in - that’s it, typically at peak times when I’m packing to go out and they come in a bit early…obvious they’re cleaners and they always apologise
ive had staff knock on my door to follow up for follow up issues. They don’t try to get in with keys
ive had maintenance come to my room while I was out to fix stuff- always told and always told to ensure I leave no valuables in room. I will repack my clothes in case and lock it in that case. It’s not unknown for weirdo guys who happen to be maintenance to go through women’s undies etc .

but I’m a deeply rick adverse person. I first check fire escape route (ok, that was company policy) then look around room for any signs of where camera could be placed, then I put on extra straps/wraps over door bolt . I’d certainly never go to bed/shower etc without double checking no one could enter .

hotels are not geared up for women. You only have to use a few to realise they’ll put trouser presses not irons in a lot (older hotels mostly now), mirrors above desk with poor lighting and no plug so no where to blow dry hair or see clearly to put make up on, never enough hangers, stupid packs of emergency shave stuff but never a emergency tampon or towel etc. bathroom with no space to put out contents of toilet bag women’s safety and security is another one of those. Hotel industry still doesn’t think women could possibly travel as sole travel and not with some partner.

but hey, I’m retired now and don’t have to put up with all that shit now

yes, OP, REPROT TO FRONT DESK. INSIST ON NEW ROOM .
and tell them to search for cameras as it could well be he was coming in to retrieve filming stuff…

Thanksforyourlackofthought · 29/05/2024 13:18

I'm in Croydon often for work. I've stayed at the Hilton once. I always stay at the Leonardo on the corner now. Always have a good experience. The staff are really friendly and helpful and always hand over an envelope with a keycard and the number of the room written inside - and very often a discount voucher for the bar and restaurant and a voucher for a free Costa!

Hope your sister is OK.

Lavengro · 29/05/2024 13:40

It's so alarming how many people have had this experience. I travel alone regularly and have never had any trouble to date (I usually stay in ibis hotels) but I'm definitely rethinking things like keeping my room number discreet and booking under Mr & Mrs etc. I often ask for a quiet room well away from human traffic and I'm wondering now if that's such a smart idea.

Have ordered a door jammer. I thought about it a couple of weeks ago when I last read a thread like this, but didn't and now I'm worried I'm tempting fate. Amazon must wonder wtf has caused such a run on that particular product! It sucks that women have to think about all this crap. It would be more appropriate for hotels to impose a curfew on unaccompanied men really.

StopStartStop · 29/05/2024 13:41

Tibbq · 29/05/2024 09:32

that is such a strange reason to not report.

Not really. I thought if he was so confident, they must all be in on it.
@greengreyblue also.

Rowgtfc72 · 29/05/2024 14:57

Dd has to travel a couple of hundred miles away for college. Its usually a four night stay in a hotel. She's 17 and dh can't understand what I worry about.

LRT88 · 29/05/2024 14:57

if it was a routine check he would of knocked on the door and shouted reception. That seems very weird. She needs to get a door stopper and I have seen some videos of a lady on tiktok who does stuff with coat hangers and towels so people cannot open the door.

NoBinturongsHereMate · 29/05/2024 15:18

SphincterSaysWhat · 29/05/2024 08:34

Right, we've just spoken.

She's had a refund and has checked out.

She said this morning she was having her brekker and three times a member of staff "checked her out" (the way she described it, she said he looked at her like she was a piece of meat). DSis doesn't often say this kind of thing, she's not prone to hyperbole or exaggeration about herself - she's young(ish 😂 )and fit (she works on site) and has long blond hair so is striking. She was messaging me over breakfast and was clearly just over it.

Anyway, turns out this was the manager. So she speaks to him and he said that the man was checking if a room was available for another guest who wanted to change rooms. This is a Tuesday night in a large hotel...and as my husband says, they know which rooms are occupied and which aren't. This was DSis's first day there, so not checkout day.

When she complained about it last night the manager (a woman) didn't know about it, the guy hadn't told her and she also didn't know about the room move 🤔

This morning the manager said (this is verbatim) that "this is part of his thingy". I think he meant spot checking is part of his job role? I don't know. But he did say there is a policy, three knocks, a shout and then enter if nothing. He DEFO didn't say a word. And they apologised for this - as did the guy last night apparently (but to the manager).

She said they seemed to have zero clue as to why she is bothered. That it was just a small mistake, no harm. It was an all-male crew this morning (and by all accounts the manager may be a bit of a creep) but she just wasn't taken seriously at all. She said there were people behind her and the manager was talking really lowly in the hope she would, and no one would hear. But she didn't play that game.

In the end, despite their explanation, she came away just feeling like it wasn't right.

She's going to tell her company and write to HQ. Then I don't really know what more she could do? She's not on social media, really, and isn't one for online campaigns.

So sad to hear your (our) experiences. But we have learned from this thread, lots of useful stuff.

I was speaking to my husband about it and he said "god, if this happened to me I'd be like "get the fuck out" and just immediately go to sleep, I wouldn't be thinking about a barricade or anything like that". Privilege.

Are they seriously claiming that their computer system is just for show, and when a guest arrives they have to open random doors until they find an empty room?

LBFseBrom · 29/05/2024 15:23

SphincterSaysWhat · 28/05/2024 19:27

It's the saying nothing and just heading back to the hall that was off. Also his entry was completely unannounced. Like, completely.

I don't think that's being paranoid.

No it is not paranoia. I hope she has checked with the hotel management. That would freak me out.

However, does anyone remember Fawlty Towers when Basil was in a young woman's room for some reason (I can't remember the details but he wasn't up to anything); Sybil caught him and he said, "Just checking the walls, dear". I doubt the guy in your sister's room was checking the walls.

BirthdayRainbow · 29/05/2024 15:32

Idontjetwashthefucker · 29/05/2024 08:59

I was speaking to my husband about it and he said "god, if this happened to me I'd be like "get the fuck out" and just immediately go to sleep, I wouldn't be thinking about a barricade or anything like that". Privilege.

He sounds as bad as the guys in the hotel

He really doesn't.

HolidaySwears · 29/05/2024 15:35

SphincterSaysWhat · 29/05/2024 11:46

She's moved to another place but I think there's also a thread on that chain here somewhere?!! She's also buying a wedge, I know this because she ass-dialled me and I heard the conversation! 😂

I am going to get her an alarm, a proper wedge and some of that intruder spray that sticks to an attacker. She's also going to speak with her company but I don't know if an apartment is better (like a serviced apartment) for her stays as she's fairly isolated in those?

Wouldn't it be great if we could just organise trips without this shit?

Fuck that shit stick on spray stuff. Like the police would take this matter seriously and bother looking for it (speaking from an unfortunate and similar expeirence here!).

On a definitely, totally, completely absolutely unrelated note if she is carrying around heavy bags/a suitcase all the time she should probably take a can of SPRAY ON DEEP HEAT with her, which is totally legal to carry around with you (just like, say, some hairspray) for the legitimate reason of muscles hurting which they probably do all the time, right? ONLY SPRAY ON will do for those tired, aching muscles BUT she needs to be REALLY CAREFUL not to spray it near her FACE and SUPER CAUTIOUS not to get startled and SPRAY IT DIRECTLY IN THE FACE of anyone who happens to wander into her room unannounced, because it is basically PEPPER SPRAY which is ILLEGAL in the UK but Deep Heat is NOT ILLEGAL TO CARRY for the legitimate reason of muscle aches which we ALL GET and will incapacitate the attacker your guest. Certainly don't keep in right next to the bed or on the desk where it would be extra easy to grab it in a panic and spray someone right in the face or in your bag walking the unfamiliar streets of a new town or even just around your house in the same places you absolutely would not keep a handy weapon. Definitely don't be doing any of that.

diddl · 29/05/2024 15:49

I wonder how many men's rooms are entered "by accident" as part of "his thingy".

I can't believe (although sadly I can) that he wasn't sacked on the spot.

taylorswift1989 · 29/05/2024 15:54

This is really scary. I stay in hotels all the time and I've never had an issue like this, thankfully. I usually book for 2 adults (even though it's only me) I don't do it for safety reasons, but because I find you get generally better service if they think you're with a man. I wonder if it's a good idea to do that - might mean you don't appear as a lone female in the system?

Bookworm20 · 29/05/2024 16:07

I haven't been walked in on, but about a year ago I stayed in a hotel and forgot my key card in the room.
I went down to reception and explained I accidently left my keycard in the room. She simply said no problem, what room number was it. I told her and she coded a new key.
I remember at the time thinking great they sorted it straight away but what rubbish security! No checking on the computer if I was actually a guest, or what room I was in. She didn't even ask my name, just said what room number.
I literally could of said any room number and been handed the key to it.
Reading some of these responses, I'm wondering if thats how random men get keycards to rooms.
All it takes is for them to overhear the number on check in, or see you enter the room.

Bromptotoo · 29/05/2024 16:24

Well over ten years ago I was on a work 'Awayday' in NE England.

Needed to collect some stuff from a female colleague's room but she forgot to tell me the number.

Reception wouldn't tell me it until they'd phoned her and checked she was OK and could vouch for me.

FictionalCharacter · 29/05/2024 16:57

summerhazedriftingby · 29/05/2024 10:08

I thought the rooms were locked once you shut the door I.e. you can't get in from the outside without a key.

He had a key. Staff have master keycards, or can easily get hold of one.

I see a lot of people here talking about putting the chain on too. Chains are easily defeated by a determined person. And men who want to assault women are very determined.

Trainsplanesautomobiles · 29/05/2024 17:01

PrincessConsuelaBag · 28/05/2024 19:22

I am in total agreement with you OP, she should raise a complaint and tell them she requires a different room.

She could’ve been doing anything in the privacy of her own room!

This 👏

FictionalCharacter · 29/05/2024 17:03

@SphincterSaysWhat Did you find the tweet I posted?

I’m up for a mass tweet to Hilton Hotels, seeing as there have been two identical incidents of this in a short space of time, and in both cases the reception staff couldn’t care less.

It’s all very well us buying wedges and gadgets and sprays in an effort to defend ourselves, but that won’t stop them, and most women won’t be prepared. The hotel chains need to be pressured to deal with staff who do this very firmly, not defend and enable them; and to have much tighter procedures for allocating keys and instructing staff.

alrightluv · 29/05/2024 17:04

Bromptotoo · 29/05/2024 16:24

Well over ten years ago I was on a work 'Awayday' in NE England.

Needed to collect some stuff from a female colleague's room but she forgot to tell me the number.

Reception wouldn't tell me it until they'd phoned her and checked she was OK and could vouch for me.

Funny we live in the NE and I've never heard of anything like this happening around here? When I told DH about it he said was it down south. Glad they were professional with you. I'm sure it has happened up here at some time. Just never heard of it. Only time I felt threatened I was alone in a hotel near Gatwick airport. I put my suitcase near the door to help me hear if anyone came in. But tbh I didn't dare sleep anyway. I slept most of the way to the US instead.

Bromptotoo · 29/05/2024 17:07

@alrightluv I was taken aback in 2010 but wouldn't be now.

Place was in Durham but I'm not naming it.

alrightluv · 29/05/2024 17:22

Bromptotoo · 29/05/2024 17:07

@alrightluv I was taken aback in 2010 but wouldn't be now.

Place was in Durham but I'm not naming it.

I live near Durham.